Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 451 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers consistently note the RT-AX86U Pro AX5700 Dual-Band Wi-Fi 6 Router for its phenomenal speed, ease of use, and expected performance. Many appreciate the excellent range, easy setup, and perfect coverage it provides. While some users experienced issues with the router, others have noted zero lag while playing online video games.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 451 reviews
  • Rated 5 out of 5 stars

    Excellent Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Built in ethernet ports, Wi-fi 6, Perfect coverage for our place.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    5 Stars!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy set up with clear and easy to follow instructions

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy set-up, would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home network upgrade

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made a huge difference in my home network for gaming/streaming as well as everyday things like watching Netflix or Hulu. Can have 3 systems going at one for gaming and have no issues what so ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Low Latency

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having upload latency issues despite a fast internet connection, and this router solved them entirely.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Finally a goos router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install Very fast keep me all devices connected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient coverage for 2 story 1800 sq/ft home

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rexommended for gaming. Working great 1 month in. Latency is fantastic for me to use my PS Portal upstairs. App really helps identify and better control what device is on which connection to help minimize interference.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Awesome router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It supports the whole house and everything we do that his Wi-Fi

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great Wi-Fi 6 router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, solid router! It has many features and long range!

    I would recommend this to a friend
  • Cons mentioned:
    Router

    Rated 1 out of 5 stars

    Junk and horrible cusotnmer service

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 9/15/2024. On 1/19/2025 while sending emails it just shut off on it's own without warning. 2 computers and a Fios modem plugged into the same power strip, all working perfectly. Tried reboot, hard reset to no avail. Checked power supply to router with multimeter, putting out 19.5 volts as per spec. Obviously an internal failure with the router. Went to Best Buy with receipt. They told me to contact Asus. Entered my serial # on the Asus website and was told by Asus to contact Best Buy for service. Called Best Buy support and explained the issue. They made an appointment for me to see the Geek Squad. Went to Geek Squad. They told me again that I had to contact Asus because I didn't buy "protection" when I purchased product. Went home and back on Asus support website. Again the message was for my serial # to go to Best Buy for service. So I am now in possession of a 4 month old router that does not work and I am unable to get service from the manufacturer or the retailer. Stay far, far away. This product is junk and the service is non-existent.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PaulS,


      Thank you for your feedback.
      We do understand your dissatisfaction with the quality of the product and your recent customer service experience and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The router not powering on suddenly is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the router, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Best wireless router.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've worked with many routers and found the Asus GUI to be the easiest to use. This is a stable router that won't crash on you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet Spot

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features! It's perfect for an enthusiast or professional but not pay or need for an enterprise level device. Firewalls can be set per device or user (with multiple devices) and has both genre options as well as allow/ deny lists. With sale and trade-in i was able to get about 20% off, which was a no-brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy New Router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace an older ASUS router. Love the interface and support. Also purchased for the 2.5 GB Wan connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    ASUS

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, and easy to set up. Work well at 3 stores home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast af boi

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than my last router, that's for sure...

    I would recommend this to a friend
  • Cons mentioned:
    Router

    Rated 4 out of 5 stars

    Buggy Firmware.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firmware could use some work . Ended up returning.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing router, above and behind what I expected.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signed up for the Spectrum 1 GB internet service. Their router would crash and drop connection, especially on all my Sonos speakers. I updated to this router and problem solved. I like also having the boost function, so when I play games, we have a great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Overall happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, it increased the speeds of my wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better WiFi range in house, had a mesh system before this and this router completely eliminated the need of the mesh system. Being able to Configure the internet settings on this router is amazing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great router with durability challenge

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this router at BB jun 2023. I am a techy. This is my 4th ASus router. Pros:At its price point, there is nothing to brag about. Cons: - run hot at time - wifi durability is highly questionable. Wifi keeps going into lala land frequently after 1 year, at a distance as close as 2 ft from the router. I have 2 other ASus routers with identical wifi challenges. Is my luck this good or This is a common issus with ASUS routers?

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Suntan,

      We sincerely apologize for the wireless connectivity and overheating issue you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at
      [email protected] and include the case number "N2308022157-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

Sponsored