Customer Ratings & Reviews
- Model:
- RT-AX86U Pro
- SKU:
- 6535035
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the RT-AX86U Pro AX5700 Dual-Band Wi-Fi 6 Router for its phenomenal speed, ease of use, and expected performance. Many appreciate the excellent range, easy setup, and perfect coverage it provides. While some users experienced issues with the router, others have noted zero lag while playing online video games.
This summary was generated by AI based on customer reviews.
Great Router!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router for the money! No more latency or lags
I would recommend this to a friendRouter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent router if it fits your needs for home networking.
I would recommend this to a friendIncreased wifi coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Increased wifi coverage over previous asus router,
I would recommend this to a friendWorks as advertised.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well so far. Setting up your own VPN is doable via the OEM firmware, but descriptions of the various options are lacking. Also, although I had turned off all of the LEDs, one of them turned back on after a firmware update.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Your feedback on the Wireless Router is greatly appreciated and we would like to apologize for the issues you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs for further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308022157-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1048830/
Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because thought it had a modem built in also.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Spiderman,
Thank you for sharing your comments regarding the ASUS RT-AX86U Pro Router. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the router, we hope that you were able to obtain a replacement that has a built-in modem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2308022157-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
$250 Paper Weight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked ok for about a week, then the 5ghz network stop working and the 2.4ghz was spotty. All of my devices are wifi6 802.11ax capable I tried several times to factory reset the device (and reboot the network) and it still won't work. Ive been setting up home networks for 20+ years and know what I'm doing. Plugged in the 6 year old Linksys and the network works like a charm. Several customers have had this issue from what users are saying on Reddit. Buyer Beware.
No, I would not recommend this to a friendgreedy Asus makes another mediocre product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks that you have to buy a router like this in order to get VLAN abilities. Greedy.
No, I would not recommend this to a friendHorrible product for 40+ devices
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried 2 of these thinking the first was defective. These have the ability to create an IOT network. My entire home would drop, wired, wireless, and external connections when I could see them after finally getting connected. I thought it was a device on my network causing it so I slowly disconnected devices until the issue went away. After disconnecting one of them, my network came back up. I thought that was the issue and left that device off. Move to this week, added another device to the IOT network and the entire router crashed again. Contacted ASUS tech support. Repeated troubleshooting steps I had already taken, and my case was elevated. 2 week now and nothing and a network that doesn’t work. The router can’t handle more than 45 devices on separate vlan networks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SeanK,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing issues connecting 40+ device simultaneously. Typically, this router will allow 250 devices connected simultaneously. However, most ISP will only allow 10 devices connected at the same time before it will start throttling down the bandwidth. Hence, some devices may drop connection from the internet. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised by the extent to which I have come to dislike this router strongly. Aspects of Hits performance are great, but the signal consistency, ease of setup, and software performance leave much to be desired. I would return this router if I still could, but I am barely outside of Best Buy's 14-day return period. This router makes LAN gaming between two computers quite difficult. Auto detection used to easily happen with my previous router setup, but everything needs to be entered manually now in order for our devices to connect. On those rare instances, when our computers can actually see each other within a game, the router invariably terminates the connection within a few minutes. I made the mistake of toggling on the non-AI based parental controls for my phone at one point, and it has permanently applied those settings to my phone, regardless of what I do on the router to change them. I have not yet attempted the complete reset of the router, but it's insane that it applies strict parental controls to devices that have those options toggled off. I really hate this thing,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidS42,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306029073-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1048876/
Junk router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great the first 3 weeks I had it. Now all devices on the network will randomly lose connection to the internet. Have already tried replacing the modem, so issue is with the router. Best Buy wont accept a return or exchange passed 14 days. Asus says to reach out to Best Buy for support.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian S,
We sincerely apologize for the connectivity issue you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number " N2306029073-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1030641/
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this ASUS router v would be awesome, and as long as you sick to the bars minimum features it offers, it's fine. However, if you want to use Quality of Service, Parental Controls, Traffic Monitoring, etc, ASUS presents you with a popup letting you know that enabling those features grants then access to all of your Internet data going through your router. To be clear, other routers have those features enabled ON the routers not the cloud so they don't need to wholesale copy your data, but ASUS apparently does. Small business owner with trade secrets, or doing your taxes and banking at home, ior anything else? All it takes is one date beach at ASUS and all that data is out there for everyone.... nevermind whatever ASUS wants to do with it (sell it to advertisers?). You're better off buying a router with these features that work locally.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RevelBerry,
We sincerely apologize for the issues you've encountered with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306029073-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
:|
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was dead on arrival, but I’m sure works great if it did work.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vince,
We regret to hear that you received a defective product, as well as the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please accept our humble apologies. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to purchase can be important, and we want to ensure that our customers receive the best products and services.
In light of the issue described, we recommend contacting the place of purchase for an exchange or return if you are still within the return window.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308022157-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DUH!?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the absolute HARDEST router that I've ever had to connect!! Right now, I can get online... but... my Internet speeds are garbage! I am considering reinstalling my old Netgear router! Maybe it's TOO "tech'ed out" for my taste, or maybe I just don't know what I am doing, but... how much more difficult could it be from all of my previous routers??? HELP!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Linus17,
Please allow us to apologize for the inconvenience you are experiencing with the Wireless Router. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Please use the FAQ linked below to assist with setting update your router. For more information send us an email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2111022545-0005) for us to better assist you.
https://www.asus.com/support/FAQ/1016107/
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Very buggy app with this router
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Asus product routers for quite some time now. And this seems to be one of the worst that I have experience. The routers and the app on your phone is very very unstable. At best I would say that it's probably very buggy. Before this I had the AC 88u which was a very good router for me. I wanted to upgrade but this is not the one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlA,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made. We recommend that you uninstall and reinstall the application and reconnect.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2303028931-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Don't buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think this router is as effective as I thought it would be. It seems our internet is now slower than ever and has limited range. Unfortunately, I can no longer return this to Best Buy either. Very sad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the connectivity issue you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2303028931-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Complete garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2.4ghz channel crashes immediately. Go ahead and contact support. Theyll tell you to update it , reatart it , or... do a hard reset. Alllll a waste of time . Bring this back to the store or throw it away. It wouldn't even work out of the box. I was on the phone with tech support for 30 minutes to get it to connect to my modem. Then. After all that. The 2.4ghz channel wont work longer than a couple days. Its loses speed slowly, then completely dies. Fukkkkkking garbage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Please accept our sincere apologies for the problems you've encountered with the router and our support team, as well as the inconvenience. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2306029073-0007" as a reference so that we can further investigate the problem you're experiencing. We understand how urgent it is to get your unit back in working order, we want to assure you that we can assist you with the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nor my best purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has to be re-set fequently - upgraded to ax - my ac router was better - this one causes streaming video to buffer a lot - that is if it does not shut down where i am streaming from.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DVRWATCH,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2303028931-0005).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Router review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not pleased with the perfomance of this product . Have to reset often .will seek another solution.
No, I would not recommend this to a friendReturned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item. Did not meet expectations. Would not recommend for the price
No, I would not recommend this to a friendDied in 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router died after 4 months of ownership. The WAN port will come online briefly and then immediately get disabled with no way to vring it back online. Firmware updates and rebooting the router did not fix the issue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2107037518-0022).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1030645/
https://www.asus.com/support/faq/1047919/
