Customer Ratings & Reviews
- Model:
- RT-BE3600
- SKU:
- 6594277
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the RT-BE3600 Dual-Band Wi-Fi 7 Router, particularly noting its simple setup process and reliable WiFi range. Users also appreciate the strong signal strength it provides throughout their homes. The build quality is another aspect that customers find appealing, describing it as solidly constructed.
This summary was generated by AI based on customer reviews.
Great item!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good item, our internet service seems to be performing better.
I would recommend this to a friendGreat product!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value and speed for a Wifi 7 router. I'm impressed with the VPN compatibility!
I would recommend this to a friendGaming router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good monitor can support multiple devices would highly recommend
I would recommend this to a friendWeak range, runs hot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speeds and range on router are very mediocre. More importantly, it runs so hot. When I first picked it up, I thought it was overheating and it probably was, since my wifi speeds dropped. Stay away from this router at all costs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zehr12,
We're sorry to hear that the router is overheating and we apologize for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To obtain assistance with repairing the device or to further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503003078-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
only lasted two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted two months. now dropped connections on all devices connected every 15 mins; it's probably over heating. I had to switch back to my old ASUS router,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott B,
We sincerely apologize for the connectivity issue you're experiencing with the ASUS RT-BE3600 router and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503003078-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
- Pros mentioned:Build quality
Good except…:
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had potential to be very good. Solidly built, good response to controls. However, no direct method to program it into AiMesh system. This is a huge negative for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 1Buk,
Thank you for sharing your comments regarding the ASUS RT-BE3600 Dual-Band Wi-Fi 7 Smart AiMesh Router. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2503003078-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
5ghz signal cuts out randomly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Legitimate trash, possibly the worst router I've ever used. Currently switched back to my last netgear router which only works at about 75% speed of the Asus one. On setup it broke all my Samba shares and my Phillips Hue system requiring me to reconfigure each. The 5ghz signal cuts out randomly and the 2.5ghz is painfully slow. After googling it, it seems this has been a problem for years with Asus' firmware. Flashing third party software (Merlin) fixes the issues on supported routers, but this one isn't supported. Avoid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex B,
We sincerely apologize for the connectivity issue you're experiencing with the ASUS RT-BE3600 Router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503003078-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Avoid at all costs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, my highly dependable TP Link A10 router died today, and with a router being an urgent need I decided to run to Best Buy to purchase a new one. I thought I was making a good move by purchasing this Wifi 7 router, but I was very wrong. I spent nearly 6 hours today trying to troubleshoot why my PC would not connect to it. Most of my other devices did, but not my PC. I got it to connect a few times only to have it drop connections. At one point it even dropped connections across all my devices and had to be rebooted. All of this within 1 day… This thing was WAY too much of a hassle. Avoid it and go with a dependable router brand instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KNRev,
We sincerely apologize for the connectivity issue you're experiencing with the router and your PC and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503003078-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] Troubleshooting - Computer(WiFi device) cannot find the WiFi name(signal) of ASUS router - https://www.asus.com/support/faq/1030638/
Connection drops
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wifi 6 asus router I had before was more stable this thing drops connection every fre minutes. I tried factory reseting after updating and setting up sgain but didnt make a difference I will be returning this not worth the hassle.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ghost585,
We're sorry to hear that the RT-BE3600 router wi-fi signal is often disconnected and we apologize for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503003078-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
lousy purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted an up to date router so I got this. It did not work. hooked up my old router and I was back in business
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StephenP,
Thank you for sharing your experience with the ASUS RT-BE3600 Router. We sincerely apologize that the router did not function as expected and for the inconvenience this has caused. We understand how frustrating it must have been to set up a new device only to have to revert to your old router to restore service.
To further investigate the issue and explore available solutions, we kindly advise contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review your case in detail and provide tailored assistance.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2503003078-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
5Ghz Band Crashes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5ghz band crashes frequently, especially when i'm downloading games or playing online. Never will purchase Asus routers again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing 5GHz crashes while downloading games and playing online. To resolve this issue, place the router in the center of the area you want to cover,
avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Check if your internet service is stable or working properly, ensure your PC or device WIFI driver is up to date, try to disable Smart Connect and set the channel bandwidth to 5GHz band. Additionally, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-be3600/helpdesk_bios?model2Name=RT-BE3600. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
No ty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy Dont wrk even talked to the company to help n nothing Disappointing!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melissamayy,
Thank you for sharing your experience with the ASUS RT-BE3600 router. We sincerely apologize for the frustration caused by the device not working as expected and for the disappointment you’ve had even after seeking assistance.
To further investigate this issue and provide dedicated support, please email us directly at [email protected] and include the case number "N2503003078-0009" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Router failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned Kept dropping connection. Did not do what it was intended to do.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User220231,
We sincerely apologize for the connectivity issue you've faced with the router and for any inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the router, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2503003078-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace an old ASUS RT-AC1900, which still works fine. I'm sold on ASUS routers.
I would recommend this to a friendYes, You Can Still Add WiFi to an Old Modem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router did the job to include WiFi on an old Spectrum Modem that didn't have WiFi included.
I would recommend this to a friendAlways Suspect Update Soon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah ,this thing,well it didn't work for me,and the tech help for Asus,let's just say he was assu
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StephenW,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503003078-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/support/faq/1047919/
