Customer Ratings & Reviews
- Model:
- RT-BE82U
- SKU:
- 10115195
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.6 out of 5 stars
Horrible Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Every day. Multiple times per day. The wifi disappears. Then comes back 30 seconds later. All devices on the 5GHz [or the 2.4GHz] go offline randomly. I have to reboot devices sometimes after because they fail to reconnect. I want a FULL REFUND.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JustinH,
We are sorry to hear that your ASUS RT-BE82U router has been experiencing frequent Wi-Fi dropouts and disconnections, and we sincerely apologize for the inconvenience this has caused.
For refund requests, we kindly advise you to contact Best Buy Support directly, as they will be able to assist you with refund options based on their policies. Please rest assured that if you are unable to resolve the issue through the retailer, our team will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2512024697-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
2 months and then nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent almost $200 on this. After exactly 2 months - it stop working. Bestbuy sent me to Asus Website, ASUS sent me back to Bestbuy.... Just not worth it - but I want it fixed....who can actually help me!?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MatthewD,
Thank you for sharing your experience with the ASUS RT-BE82U Router. We sincerely apologize that the device stopped working after such a short period of time and for the inconvenience you faced being redirected between support channels. This is not the kind of experience we want our customers to have, and we regret the frustration it has caused.
To further investigate the issue and assist you with repaire, we recommend contacting our support team directly. Our service hours are Monday through Friday from 6 AM to 9 PM PST, and Saturday through Sunday from 6 AM to 5 PM PST. You can reach us by telephone at 1-812-282-2787 or 1-571-918-6030, and our team will be glad to provide further assistance to ensure this matter is properly addressed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2512024697-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Oh well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed. Constantly restarting and finally quit after 1 week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Msarp,
Thank you for sharing your experience with the ASUS RT-BE82U router. We sincerely apologize for the inconvenience caused by the constant restarting and eventual failure after only one week of use.
To further investigate this issue and assist with possible repairs, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2512024697-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus router.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent router for the money, easy to install, and super intuitive app to control and check everything about your internet connection.
I would recommend this to a friendGood overall router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid performance in a 2800sf house with about 10 devices total. Used primarily for streaming and browsing and located in a far corner of the house.
I would recommend this to a friendGreat Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router provides speedy access to the internet for all my connected WiFi devices. No issues so far with any connections.
I would recommend this to a friend
