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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $549.99

Customer reviews

Rating 4 out of 5 stars with 123 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.2 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers consistently note the RT-BE96U BE19000 Tri-Band Wi-Fi 7 Router's exceptional speed, extended range, and overall performance. Many find it easy to set up and appreciate its strong signal strength and wide coverage. However, some customers have reported intermittent connectivity issues and consider the price to be high, while others have mentioned its large size and concerns about the WiFi 7 performance at a distance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 123 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little reluctant to purchase this router because of price and wifi 7 not being finalized. I'm more than happy i purchased it though. Its brain dead easy to set up and works extremely well. My old wifi i would only get 200-300 mb/s on my Google Pixel 7pro but with the new asus router it jumped to 1.2 gb/s. My network has anywhere from 15-25 wifi devices running at a time without a single issue. The app gives so much control over what the router can and cannot do. Very much worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Very fast even without Wifi 7

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi 7 hasn’t been finalized yet, but despite that this router incredibly fast, with our iPhone 15 Pro’s getting 1.4-.1.6 Gbps on the 6 GHz radio, while our iPads and MacBook Pro’s hitting 940 Mbps on the 5 GHz radio even while streaming 4K video and doing backups to a network drive. It also handles our 50+ devices with amazing ease. Definitely worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Several Month Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router. Great coverage. Plethora of configuration options. Only negative is the size.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Beast, but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely fast when it comes to my wifi 6/6E products. The issue is it drops out. It doesn't stay connected to the app. I can't log in on my desk top. I've done factory resets. Still doesn't work. Made sure all updates was done. Thinking of returning it and just waiting for the next model. Maybe all the bugs will be worked out.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear valued customer,
      We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2304022272-0019).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/FAQ/1047919 Asus

  • Rated 4 out of 5 stars

    Seems to be a great router but not better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as an upgrade for an Asus Be7200, but after installation I didn’t get the bump in speed, distance, number of devices, that I expected when upgrading, so I returned the expensive Be96U. The BE7200 has been a great main router, so I am sticking with it.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Great speed at distance

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it brings great speed at distance, I needed something to reach my Tesla outside so it could finish updates. Job well done, Asus!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works great with Quantum Fiber's C6500XK Smart NID

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this connected to my Quantum Fiber C6500XK using 10Gbps Ethernet. It does a much better job of covering my house than my old router. I have not used the mesh feature yet. It is important to use it in AP mode with the C6500XK, as the C6500XK is a router without WiFi or even an Ethernet switch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Router!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded due to my previous Nighthawk AX11000 deciding to quit on me. I have only 1 complaint- the packaging is overkill. So many plastic clings to peel from the router (each antenna has multiple). I think getting all the plastic off took longer than plugging in and completing setup entirely. Performance is top notch. Local data transfers fly now! The setups available for multiple guest sub networks are fantastic. Worth the money- buy it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    ASUS BeaST

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device! Easy to set up easy to use and it's very fast and powerful. Easy to add MESH routers too!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Mesh router system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast router. After setting it up as the primary router in an AI mesh system, it continually dropped its Internet connection. I really liked this router but it could not reach all areas of my 2100 sq. ft. townhouse. I need a mesh system for my use case. This didn't work for that application so I returned it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    good router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ver fast speeds but there's a bug where you cannot accept the privacy policy in the router setup so need to return this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gave my cat a jump scare, up-side-down spider!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big sophisticated looking contraption, with 8 ample antennas to give your home a super boost in WiFi signals, Ethernet signal. I do not have many devices that are even 6E compatible but knowing my new $2k iPad will definitely be able to hook up to this router, and to be tested. Price is a killa, which made me think multiple times, and a bunch of reviews before I took the plunge. Due to the price, not many adopters, hence reviews are not too many as well, but I thought I could help potential buyers shed some light. Product is rock solid, so far the processor within the router is quick in handling all processing requirements for the router. Former Asus routers, would hiccup sometimes, when you try to use the app to login. However, have not seen a bad delay, nor will it stall. If you have setup routers in the past, I would encourage you to use the web based cloud page and not the Asus app. Just replace the router's old WAN and your computer you are trying to configure this new router with at the back of the Ethernet ports. Go to the web link provided in the Quick Start guide. Tested speeds on multiple games, and seeing a nearly double download and upload speeds. So far, no restart yet. For my former Asus router, I needed to schedule a reboot every night, so that it could continue to perform amicably. When you start adding devices into you home, turning your home a fully automated smart home, one essential device people tend to skip is the heart of all your networking system, your router. Finally, all my smart devices are able to get the bandwidth, and strong connection signal that they deserve. Will update as I go, maybe with a comment if I am not able to edit this review.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi 7

    Rated 4 out of 5 stars

    Single gigabit ports?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t test WiFi 7, but got WiFi 6E, it couldn’t connect to 5ghz 160mhz wide channels with a device, it could only do that at 6ghz. I tested it against the tp link be95 and that could connect to a WiFi 6E device on the 5ghz 160mhz wide channel. Also, single gigabit ports after the 10gig ports at this price range is funny

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I'm so happy with this!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm going to keep this short and sweet. Basically it improved my Wi-Fi reliability by a ton! I'm upgrading from Wi-Fi 6 and that router was failing for some strange reason. I tried a couple of mesh routers with Wi-Fi 7 and I cannot get them to work properly for gaming. I figured a single connection point would work better and so far my theory appears to be true because this single point of connection spin throughout my entire house without issue and gives me the speed I need.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Mind blowing head ache

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am decidedly not a fan of Asus Routers. I have two Rt-BE96u routers. The first one just... idk. No clue. Lights, camera, no action. The second one does great wifi with my phone, nothing else follows. Won't connect to my laptop, wifi or ethernet cable. Too many names passwords accounts asus accounts, router acounts, app accounts, wifi name etc etc. No clue what of the many many things goimg as to why these things are so confusing. Pretty much totally sick of Asus routers after about $1500 dumped into three routers for a Mind blowing head ache! Oh it works fine if it works.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Patrick K,

      We sincerely apologize for the connectivity issue you've faced with the router and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312023183-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] Failed Internet access through router -  https://www.asus.com/support/faq/1030645/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Bang for the Buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After review of multiple brands and models BE96U won. To my surprise the first one died few days after it was installed. The replacement was very easy and has worked flawlessly. when I went to pick up the second router the price had dropped nearly $200, because of a sale. Could not be happier with the Best Buy service, ASUS router's performance and of course a little extra cash.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    asus BE96U

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wifi 7 specs it same as asus be98 with out the xtra 6 hz wifi .The cpu is the same witch maters for wifi proccess.Make sure if u have comcast internet get cm3000 modem or coda56 modem

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Nah

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router and I'm not that happy. Issue 1 it says it covers upto 5400 SQFT my house is close to 4K and some part of the house don't have enough signal. Next issue is thought I have 3 SIDs (2.4, 5 and 6GHZ) none of my latest devices see the 6GHZ SID. I have a Service req with ASUS Service No=N2401006825-0012 but nothing happens every other day some rep will send a mail saying that they are still working on it. For charging $700 it is suppose to work from the day 1 unfortunately that's not the case. I have a 5years old TPLink triband router I think that beats this one hands down. Since I missed the 14day Bestbuys (That sucks) return widow I have a 700 dollars brick.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KarthikeyR,
      We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number ( N2401030889-0002).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/faq/1047919/ Asus

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use and setup. Distance of Wi-Fi coverage. No lag. Built in VPN for safety. No issues with multiple users on even while gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed
    Cons mentioned:
    Connectivity
    Best Buy Employee

    Rated 1 out of 5 stars

    Connection problems.

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance of the box is amazing when it works. At close range i am reaching 3500mbps with sonic 10gig fiber. The best out of many "10" gig routers ive tried. HOWEVER i have had to reboot it daily to fix connection issues. I would suggest trying the Netgear wifi 7 routers or the Eero 7

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the connectivity issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312025203-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1047919/ Asus

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