Main Content

Customer Ratings & Reviews

$549.99

Customer reviews

Rating 4 out of 5 stars with 135 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.2 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers are satisfied with the RT-BE96U BE19000 Tri-Band Wi-Fi 7 Router's speed, range, overall performance, and signal strength. Many find it easy to set up and appreciate its coverage. However, some customers have reported connectivity issues and believe the router is expensive. A few have also mentioned its size and WiFi 7 performance as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 135 reviews
  • Rated 5 out of 5 stars

    Gave my cat a jump scare, up-side-down spider!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big sophisticated looking contraption, with 8 ample antennas to give your home a super boost in WiFi signals, Ethernet signal. I do not have many devices that are even 6E compatible but knowing my new $2k iPad will definitely be able to hook up to this router, and to be tested. Price is a killa, which made me think multiple times, and a bunch of reviews before I took the plunge. Due to the price, not many adopters, hence reviews are not too many as well, but I thought I could help potential buyers shed some light. Product is rock solid, so far the processor within the router is quick in handling all processing requirements for the router. Former Asus routers, would hiccup sometimes, when you try to use the app to login. However, have not seen a bad delay, nor will it stall. If you have setup routers in the past, I would encourage you to use the web based cloud page and not the Asus app. Just replace the router's old WAN and your computer you are trying to configure this new router with at the back of the Ethernet ports. Go to the web link provided in the Quick Start guide. Tested speeds on multiple games, and seeing a nearly double download and upload speeds. So far, no restart yet. For my former Asus router, I needed to schedule a reboot every night, so that it could continue to perform amicably. When you start adding devices into you home, turning your home a fully automated smart home, one essential device people tend to skip is the heart of all your networking system, your router. Finally, all my smart devices are able to get the bandwidth, and strong connection signal that they deserve. Will update as I go, maybe with a comment if I am not able to edit this review.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi 7

    Rated 4 out of 5 stars

    Single gigabit ports?

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t test WiFi 7, but got WiFi 6E, it couldn’t connect to 5ghz 160mhz wide channels with a device, it could only do that at 6ghz. I tested it against the tp link be95 and that could connect to a WiFi 6E device on the 5ghz 160mhz wide channel. Also, single gigabit ports after the 10gig ports at this price range is funny

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I'm so happy with this!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm going to keep this short and sweet. Basically it improved my Wi-Fi reliability by a ton! I'm upgrading from Wi-Fi 6 and that router was failing for some strange reason. I tried a couple of mesh routers with Wi-Fi 7 and I cannot get them to work properly for gaming. I figured a single connection point would work better and so far my theory appears to be true because this single point of connection spin throughout my entire house without issue and gives me the speed I need.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Mesh router system.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast router. After setting it up as the primary router in an AI mesh system, it continually dropped its Internet connection. I really liked this router but it could not reach all areas of my 2100 sq. ft. townhouse. I need a mesh system for my use case. This didn't work for that application so I returned it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    good router

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ver fast speeds but there's a bug where you cannot accept the privacy policy in the router setup so need to return this one

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Bang for the Buck

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After review of multiple brands and models BE96U won. To my surprise the first one died few days after it was installed. The replacement was very easy and has worked flawlessly. when I went to pick up the second router the price had dropped nearly $200, because of a sale. Could not be happier with the Best Buy service, ASUS router's performance and of course a little extra cash.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Nah

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router and I'm not that happy. Issue 1 it says it covers upto 5400 SQFT my house is close to 4K and some part of the house don't have enough signal. Next issue is thought I have 3 SIDs (2.4, 5 and 6GHZ) none of my latest devices see the 6GHZ SID. I have a Service req with ASUS Service No=N2401006825-0012 but nothing happens every other day some rep will send a mail saying that they are still working on it. For charging $700 it is suppose to work from the day 1 unfortunately that's not the case. I have a 5years old TPLink triband router I think that beats this one hands down. Since I missed the 14day Bestbuys (That sucks) return widow I have a 700 dollars brick.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KarthikeyR,
      We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number ( N2401030889-0002).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/faq/1047919/ Asus

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Mind blowing head ache

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am decidedly not a fan of Asus Routers. I have two Rt-BE96u routers. The first one just... idk. No clue. Lights, camera, no action. The second one does great wifi with my phone, nothing else follows. Won't connect to my laptop, wifi or ethernet cable. Too many names passwords accounts asus accounts, router acounts, app accounts, wifi name etc etc. No clue what of the many many things goimg as to why these things are so confusing. Pretty much totally sick of Asus routers after about $1500 dumped into three routers for a Mind blowing head ache! Oh it works fine if it works.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Patrick K,

      We sincerely apologize for the connectivity issue you've faced with the router and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312023183-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] Failed Internet access through router -  https://www.asus.com/support/faq/1030645/ Asus

  • Rated 5 out of 5 stars

    Very solid WiFi 7 router that is cool and DELIVER

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We originally bought one BE96U earlier and it has stably run with 25+ devices for 2 months. We decided to buy 2nd one from BestBuy to pair with it. Setup was like a charm and all WiFi 6 / 6E clients smoothly connect and get solid performance. Our setup info: 1st BE96U connected to AT&T Fiber modem in walk-in closet, serving 25+ WiFi 6 / 6E devices (no WiFi 7 clients yet); 2nd BE96U in basement connected to 1st BE96U via AiMesh wirelessly and wired connection to one NAS server and ARLO camera base station. AiMesh between a pair of BE96Us, located in walk-in closet 2nd floor and basement respectively, gives 6.7Gbps in 6G BW320, 3.6Gbps in 5G BW160 and 459Mbps from 2.4G BW20, viewed from System Log - Wireless Log: there is already a monster backhaul from current firmware that provides more than enough bandwidth for the NAS and ensures in-home file sharing at lighting speed across any devices! The advertised MLO in firmware coming will be even more exciting. WiFiman ping speed from an iPhone is garage (3 walls and 1 floor away from router): gateway 2ms X.com 9ms openai.com 10ms nvidia.com 7ms icloud.com 9ms This truly redefines high throughput and low latency!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed
    Cons mentioned:
    Connectivity
    Best Buy Employee

    Rated 1 out of 5 stars

    Connection problems.

    |
    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance of the box is amazing when it works. At close range i am reaching 3500mbps with sonic 10gig fiber. The best out of many "10" gig routers ive tried. HOWEVER i have had to reboot it daily to fix connection issues. I would suggest trying the Netgear wifi 7 routers or the Eero 7

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the connectivity issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312025203-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1047919/ Asus

  • Rated 4 out of 5 stars

    asus BE96U

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wifi 7 specs it same as asus be98 with out the xtra 6 hz wifi .The cpu is the same witch maters for wifi proccess.Make sure if u have comcast internet get cm3000 modem or coda56 modem

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works as expected

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use and setup. Distance of Wi-Fi coverage. No lag. Built in VPN for safety. No issues with multiple users on even while gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Work excellent and to much functionality included

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, Work excellent and to much functionality included as VPN server and client.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Router

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying various brands like Linksys and TP-Link, I can confidently say that ASUS BE96U has been the best of them all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    expensive but worth it

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    finally bought new wifi router in 12yrs and i am blown away but the speed.. i usually hardwire everything but surprised to see how many devices at home i hav wifi only… 33 devices & i game & work at home.. it handles it better than anything i’ve seen no cut outs no lag!! i upgraddd my internet speeds 3gb & wow the future is here!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up, great wifi speeds through my entire house. No complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Gaming Routers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy team was very knowledgeable in store and this product is exactly as described. 5/5. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality router that with all features you would need! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router manages to cover my entire house. I upgraded to this router from using a mesh system that was aging. I was concerned that it would mot be able to cover the whole house and allow 4k streaming to my fire cubes around the house. Only complaint are the 4 1g lan pirts. They should he at least 2.5’s.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Future proofing.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router and easy to setup. Can't give it a 5 star review just yet without adapters.

    I would recommend this to a friend
Sponsored