Customer Ratings & Reviews
- Model:
- RT-BE96U
- SKU:
- 6559036
Rating by feature
- Setup
Rating 4.2 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the RT-BE96U BE19000 Tri-Band Wi-Fi 7 Router's exceptional speed, extended range, and overall performance. Many find it easy to set up and appreciate its strong signal strength and wide coverage. However, some customers have reported intermittent connectivity issues and consider the price to be high, while others have mentioned its large size and concerns about the WiFi 7 performance at a distance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Do not buy. TRASH
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst router I’ve ever used in my life. It keeps dropping connection. Been back and forth with Spectrum trying to make it work and they even required my entire coaxial connection to the modem because I was convinced it was a problem on their side at first, but it turns out swapping my old router back in, the connection works fine. Unfortunately it is beyond the return period so I’m stuck with this trash router. Admittedly, it has a lot of features that are nice to have, but when the base functionality isn’t there, it’s worthless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juju,
We apologize for the wireless connectivity issue you've encountered with your ASUS RT-BE96U router, and we regret any inconvenience this has caused. This experience does not reflect the standard of quality we strive to provide. To help resolve the issue, we recommend reviewing the troubleshooting steps outlined in the FAQ linked below. If the problem continues, please don’t hesitate to reach out to our support team at https://www.asus.com/us/support/CallUs, so we can assist you further or arrange for repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312025203-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Works better than we expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to use, so much power as soon as you turn on the machine. Picks up dust in all the hard to reach places. Glad i bought this one
I would recommend this to a friend- Pros mentioned:Speed
Spider in the room
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Time for an update and this was recommended. Very satisfied. Can run multiple devices without lag.
I would recommend this to a friend - Pros mentioned:Overall performance
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is really nice working really good and great connection
I would recommend this to a friend Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the idea of controlling all devices connected to the network if you see a device connected you don't want it connected you can always disable it from your phone the only thing is that if you're out somewhere you can connect to the device that's the only thing I don't like about it other than that it's an okay device do I recommend it yes
I would recommend this to a friend- Pros mentioned:Speed
Awesome gaming router
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blazing fast with my fiber internet. Getting over 4Gps down and up hardlined and up to 2Gps up and down on wifi 7. I highly recommend if you have the fiber internet connection to support the ultra fast speeds it can handle.
I would recommend this to a friend 10 4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a big house and attached carriage house. This covers it well.
I would recommend this to a friend- Pros mentioned:Overall performance
Solid full coverage wireless router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues to speak of. This replaced my existing wireless router. Figured I would “future-proof” myself with Wifi7. My old router was an Asus ROG and i just added it as a “mesh router” once configuring my new one. Ezpz.
I would recommend this to a friend Great if you have WiFi 7 devices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good router, but unless you have devices with WiFi 7 capabilities it’s not worth the high costs. My failing WiFi 6 router had better signal quality at distance. So returned this and purchased the same WiFi 6 replacement.
I would recommend this to a friendGreat product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, coverage is excellent. I had to do a manual setup via browser on my phone. A computer would also work. The app wouldn’t ever finish the setup process for some reason.
I would recommend this to a friendThis thing is a beast!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router is a monster! That truely is unbeatable. It is almost as fast on wi-fi that it is on wired!
I would recommend this to a friend- Cons mentioned:Connectivity
slowly died over 6 months warranty is worthless.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product died slowly needing to be restarted every so often to the point of 3 times a day. all lights showed working fine and yet nothing could connect to the router(wired or Wifi). I even reset the router to factory with no change. ASUS support is terrible so a 2 year warranty is worthless when the phone number on their site to call for router support has been disconnected. I have a 700.00 brick avoid this router and honestly avoid this company. If you have issues you're out of luck. I had a previous version of the wifi 5 version and it worked flawlessly. I guess i got lucky because i didn't need the warranty. I would not recommend this router to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean Rev,
We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2312025203-0007" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Range
Great all house coveray
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed something that had more range in the house and this was just perfect. The WiFi is super reliable and consistent for all my devices. Love it
I would recommend this to a friend Really wanted it to work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be a great router, but I had issues getting it set up and the tech support is only available certain hours. When I was finally done trouble shooting several hours into it they offered to send me a new one or exchange it at Best Buy. They don’t have features behind a paywall and I’m sure it is a good product, but mine is getting returned.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NilesStone,
We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the router, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2401030889-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
intermittent issues WAN connections
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi works very well. This doesn't help much as it drops WAN connection intermittently (few times a day, on/off every few minutes). ISP router just works at the same time. Reboot seems to help but this is supposedly top tier product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear llukas,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010246-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
BE96U has issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several ASUS routers in the last 20 yrs. This one has to be the worst. In the 2 months I have owned this router it lost connection to the internet several times. Had to reboot cable modem and the router. Finally the router would not connect to the internet anymore. So I returned it. Plus the speeds were no better then the one I replaced this with. I ended up going installing my older ASUS Router. It connected right up to the internet. Maybe Asus will fix the issues with this router. If they do I might try it again. I own several ASUS products. ASUS missed the boat with this model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rharris62,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if the router cannot connect suddenly. To resolve the issue, try resetting the router, check if your ISP's modem credentials still matches the router's settings, and you may need to reconfigure if changes were made on your ISP's modem. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be96u/helpdesk_bios?model2Name=RT-BE96U . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Speed
Its a great router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem is asus website to get to the router ive been using the mobile app but its very high tech fast and gamer friendly
I would recommend this to a friend - Cons mentioned:Price
Smoke em if you got em
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Killer router, also bought tp-links BE router, this one outperformed. Price is redickaliss though
I would recommend this to a friend Rather large item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints about the quality of the wifi signal. It is a very large router. First firmware upgrade got stuck a few times before it successfully completed.
I would recommend this to a friendDecend WIFI 7 for the average Users
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent wifi 7 tri band. ASUS is one of the best Router when you are using OVPN. if you have the money to spend on the ASUS Router I will recommend the ROG Rapture GT-BE98 Pro Quad band. So far ASUS router are my prefer router because of the Open VPN service and also for free aiprotection, web filters all the wifi options available on a router in another routers this servie is around 99 dollars per year or 49.99 for vpn (not OVPN).
I would recommend this to a friend
