Customer Ratings & Reviews
- Model:
- RT-BE96U
- SKU:
- 6559036
Rating by feature
- Setup
Rating 4.2 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the BE96U Tri-Band Wifi 7 Router's impressive range and ease of setup, with many praising its streamlined configuration process and strong signal. However, some users experienced issues with Wifi 7 connectivity and noted the high price point. Positive feedback also highlighted the router's performance, particularly its ability to handle numerous devices. Despite some connectivity challenges, the overall user experience appears largely positive for those who successfully configured the router.
This summary was generated by AI based on customer reviews.
Router
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for six months and now it keeps dropping the internet connection
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alan,
Thank you for your comment.
We do understand the inconvenience this may have caused if you started experiencing connection problems after six months of usage. To resolve this, try to power cycle both this router and your ISP's modem, and check if the router's credentials still matches with your ISP's modem security information. Additionally, check if the PC or device connecting to the router is still working properly and your ISP's internet service or connection is working properly or stable. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be96u/helpdesk_bios?model2Name=RT-BE96U. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
expensive but worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works very well so far. have for a little over a month.
I would recommend this to a friend Nice router
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying it months later definitely a good purchase for a gamer house
I would recommend this to a friendAwesome but flawed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good at first until I started having random disconnects that could be fixed by reseating the wan cable. Eventually wan port stopped working completely. Seen I couple others having similar problems so I returned it. Will be keeping an eye out if firmware will fix this issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott T,
We sincerely apologize for the wireless connectivity issue you've faced with the ASUS BE96U router and for the inconvenience this has caused. What you've experienced was not intentional. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the router, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2312023183-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
So far I like it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This beast has loads of options that most buyers won't need but it's designed well enough and with enough options to be used in small businesses. It also can be used in an AIMesh with other ASUS routers.
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Nighthawk 1900 before and at the far-end my place i was getting about 120mbps. After I changed the router to this one I was getting about 420mbps big improvement. Great for gaming.
I would recommend this to a friendWaste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to internet. 5 hours over 3 days speaking with customer service and still never got it to work. They kept insisting it was my internet was the problem yet i could plug in my old routers and they worked fine. Bought this to exspand my service since it was rated for 5400 sq ft
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jerry C,
We regret to learn about the connectivity issues you're experiencing with the ASUS RT-BE96U router and we apologize for the inconvenience this may have caused you. We would like to make your experience with us a better one.
Please email us at [email protected] and include the case number "N2312025203-0012" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great router when it works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like the opportunity to post two reviews. The first would tell the glory of this unit when it works. The second would tell the ignominy of this thing when it doesn't work. Which is frequently in my experience. I went through three of these. They each worked great, for a while. Then died and would not come back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GrandDaddyD,
Absolutely, it is a great product.
We certainly understand your disappointment with the laptop and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty
for the product, please email me at [email protected] and Iwould be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the
link: https://www.asus.com/us/support/article/1135/.
Thank
you for choosing an ASUS product.
Regards,
Rodel
ASUS
Customer Loyalty
dissapointing :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this router. upgraded from the wifi 6 version. constatnly dropped connection, was having issues getting Ip from modem. I have a 1Gb connection and it would constantly drop to 20Mbs -_- I would not recoment
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the connectivity you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312025203-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Lacking signal strength
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great signal, however I live in a 2300 sq foot house and the signal struggled
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertP ,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2401030889-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1047919
Worst Router I’ve Owned in 30 years.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Similar to reviews on other platforms, the 1 star reviews came true for me. Numerous dropped Wifi network and eventually the router “locked up”. I was unable to soft or hard reset. I exchanged for the Netgear Nighthawk Wifi7 router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PatrickH50,
We sincerely apologize for the issues you've faced with the ASUS BE96U Router and for the inconvenience this has caused. What you've experienced was not intentional or representative of our brand. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Although you returned the router, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2312025203-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Wifi 7
Only way to use wifi 7 is standing next to it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked ok but you’re not getting anything special especially for the price wifi 7 drops when you walk 10 feet away
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ACEJ,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2312025203-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Not ready yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To early, ot ready for prime time. Wait on this as ot need work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JuanC,
We certainly understand your concern regarding the product.
Indeed, the router is ready for primetime. Lots of satisfied customers, having positive experience using the product, will surely agree. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not ready for 2023
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used as a mesh system but it was too inconsistent and caused many issues with data speeds. Was getting 50 MBPS down out of 2 Gig and bought 2 to use as a mesh system
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon90210,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2312025203-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1047919/
- Pros mentioned:Range
Range! Devices eh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and net gear, one going to my daughters. This was so easy to set up, the range omg, love the range of this thing. Packing was a little over the top. But least it shows it was cared for. I stream a lot ! I was happy with the streaming. I have many devices over 80 and it gave me troubles once I got over 50. That is reason for the 4 star, of range is a issue this is wonderful, if banging the many devices like me eh not sure
I would recommend this to a friend Must Wait For Better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1) ASUS DO NOT MENTION OS VERSION. UNSTABLE OS SOFTWARE , NEVER UPDATE IT FEATURES. DO NOT WORK. FOR INSTANCE FTP HAS BUG, AICLOUD HAS BUG AND PARENTAL CONTROL AS WELL AND OTHERS FEATURES TOO. 2) NEVER MENTION USB SPEED. SUPER SLOW USB SPEED DATA TRANSFER. ALL ROUTERS HAVE UNSTABLE WIFI CONNECTION. 2GB OF MEMORY WOW SUPER LOW ON MEMORY AND MEMORY SPEED SHOULD BE DD5. YOU WILL ALWAYS SUFFER FROM ROUTER AUTO REBOOTING AND DISCONNECTION. REMEMBER WHEN A COMPUTER IS LOW ON MEMORY IT WILL FREEZE AND DO OTHE BAD BEHAVIOR THE SAME HAPPENS WITH ALL THESE WIFI ROUTERS. THEY ARE CHEATING ON THE CUSTOMER FOR SELLING SOMETHING THAT DO NOT WORK CORRECTLY. IF YOU WANT TRY IT AND YOU WILL SEE. 3) CUSTOMER SUPPORT DOES NOT HELP AT ALL. YOU ARE ON YOUR ON. 4) NEED BETTER SECURITY LIKE DEVICE CONNECTION 2 FACTOR AUTHENTICATION
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Please accept our sincere apologies for the problems you've encountered with the router and our support team, as well as the inconvenience. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2312023183-0002" as a reference so that we can further investigate the issues you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
Asus best wifi 7 router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With a wifi 6e device I get the 1gb up/down that I’m paying for in all the rooms in the house.
I would recommend this to a friend Number of Connected Devices?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Number of connected devices 64. Where does this information come from? I can find no mention of this limitation anywhere in any other reviews or production information. I could not ask this question anywhere else including with Asus. Please provide more information and I will update or remove this review.
I would recommend this to a friend- Pros mentioned:Speed
ASUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to install better and faster internet
I would recommend this to a friend Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unstable garbage garbage like every single other router Asus makes. All special features have to be disabled for it to work at all, when it does work it stops working five minutes later. This is the 4th Asus router I have owned and they are all garbage on both stock and CFW. All or half clients drop off after few days and the router needs to be rebooted to make it work again. Prone to Russian virus attacks. All around piece of trash that is completely unreliable and unstable. Good luck if you rely on Asus network products for security cameras and other smart security devices. It is worse that having nothing at all The software looks slick but it is full of bugs and the routers is an unstable piece of crap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aross,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312025203-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
