Customer Ratings & Reviews
- Model:
- RT-BE96U
- SKU:
- 6559036
Rating by feature
- Setup
Rating 4.2 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the RT-BE96U BE19000 Tri-Band Wi-Fi 7 Router's exceptional speed, extended range, and overall performance. Many find it easy to set up and appreciate its strong signal strength and wide coverage. However, some customers have reported intermittent connectivity issues and consider the price to be high, while others have mentioned its large size and concerns about the WiFi 7 performance at a distance.
This summary was generated by AI based on customer reviews.
Not ready for 2023
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used as a mesh system but it was too inconsistent and caused many issues with data speeds. Was getting 50 MBPS down out of 2 Gig and bought 2 to use as a mesh system
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon90210,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2312025203-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1047919/
- Pros mentioned:Range
Range! Devices eh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and net gear, one going to my daughters. This was so easy to set up, the range omg, love the range of this thing. Packing was a little over the top. But least it shows it was cared for. I stream a lot ! I was happy with the streaming. I have many devices over 80 and it gave me troubles once I got over 50. That is reason for the 4 star, of range is a issue this is wonderful, if banging the many devices like me eh not sure
I would recommend this to a friend Must Wait For Better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1) ASUS DO NOT MENTION OS VERSION. UNSTABLE OS SOFTWARE , NEVER UPDATE IT FEATURES. DO NOT WORK. FOR INSTANCE FTP HAS BUG, AICLOUD HAS BUG AND PARENTAL CONTROL AS WELL AND OTHERS FEATURES TOO. 2) NEVER MENTION USB SPEED. SUPER SLOW USB SPEED DATA TRANSFER. ALL ROUTERS HAVE UNSTABLE WIFI CONNECTION. 2GB OF MEMORY WOW SUPER LOW ON MEMORY AND MEMORY SPEED SHOULD BE DD5. YOU WILL ALWAYS SUFFER FROM ROUTER AUTO REBOOTING AND DISCONNECTION. REMEMBER WHEN A COMPUTER IS LOW ON MEMORY IT WILL FREEZE AND DO OTHE BAD BEHAVIOR THE SAME HAPPENS WITH ALL THESE WIFI ROUTERS. THEY ARE CHEATING ON THE CUSTOMER FOR SELLING SOMETHING THAT DO NOT WORK CORRECTLY. IF YOU WANT TRY IT AND YOU WILL SEE. 3) CUSTOMER SUPPORT DOES NOT HELP AT ALL. YOU ARE ON YOUR ON. 4) NEED BETTER SECURITY LIKE DEVICE CONNECTION 2 FACTOR AUTHENTICATION
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Please accept our sincere apologies for the problems you've encountered with the router and our support team, as well as the inconvenience. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2312023183-0002" as a reference so that we can further investigate the issues you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
Asus best wifi 7 router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With a wifi 6e device I get the 1gb up/down that I’m paying for in all the rooms in the house.
I would recommend this to a friend - Pros mentioned:Speed
ASUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to install better and faster internet
I would recommend this to a friend Number of Connected Devices?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Number of connected devices 64. Where does this information come from? I can find no mention of this limitation anywhere in any other reviews or production information. I could not ask this question anywhere else including with Asus. Please provide more information and I will update or remove this review.
I would recommend this to a friendTrash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unstable garbage garbage like every single other router Asus makes. All special features have to be disabled for it to work at all, when it does work it stops working five minutes later. This is the 4th Asus router I have owned and they are all garbage on both stock and CFW. All or half clients drop off after few days and the router needs to be rebooted to make it work again. Prone to Russian virus attacks. All around piece of trash that is completely unreliable and unstable. Good luck if you rely on Asus network products for security cameras and other smart security devices. It is worse that having nothing at all The software looks slick but it is full of bugs and the routers is an unstable piece of crap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aross,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312025203-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Wi-Fi 7 RT-BE96U
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two ASUS RT-BE96U routers. Running one of the routers in AP mode. So far it has been running without a single reboot for twenty days. The wifi signal is strong and consistent all over the place with 65 devices sharing.
I would recommend this to a friend