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Customer reviews

Rating 4.1 out of 5 stars with 866 reviews

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85%
would recommend
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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 866 reviews
  • Rated 3 out of 5 stars

    Nice unit, but battery is defective

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the unit at 4pm yesterday and charged overnight. I turned it on and set up everything this morning. After about an hour of use, I got a message saying that I only had 5% battery left and should plug in the charger. I plugged in the charger -- the battery icon said "5% available (plugged in, charging)". After 30 minutes of charging it was down to 2%. After one hour it was down to 0%. It wouldn't run at all without the charger plugged in. Heading back to BestBuy this morning for a replacement, which I really hope will meet all my expectations.

    I would recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      Thank you for choosing an ASUS product. I'm sorry if the battery is discharging too fast. Did you check if it was fully-charged after charging it overnight before using it? Please try to update the BIOS if the version was outdated. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3226899 on the subject line.

      Regards,

      Rodel
      ASUS Customer LoyaltyAsus

  • Rated 4 out of 5 stars

    Great functionality for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is great for the money. I like that it has a USB 3.0 port as well as runs Windows so all my apps work. It's great to have the flexibility of a tablet with the functionality of a laptop. Although there is a microSD slot it would be great to have at least 64 GB of internal storage. Also, the processor isn't the fastest and 2GB of RAM isn't much. It's the norm for tablets but on the low end for laptop performance. Also, I noticed the micro USB port seems to just be for charging the battery. If I have an external DVD-ROM attached, it still seems to drain the battery even when it's plugged in. Lastly, I use a mini HDMI adapter but since that port is so close to the micro USB port it doesn't fit when the USB cable is plugged in. That means I can't run off AC power and use the HDMI at the same time. This may not be an issue with an actual mini HDMI cable or a different adapter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect For My Needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a long time Kindle fan, but it didn't suit my needs for school. I have custom desktop that I primarily use for gaming and when at home. I also have a gaming laptop, but between my books, binders, and that beast of a laptop, it quickly became too much to lug around. The battery life wasn't great either. It made it hard to pick up and go for school work. That's when I decided I needed an extremely portable tablet with a keyboard that would fit well in an already full backpack, have great battery life, and with my online classes as well. I originally planned to purchase a Google Chromebook as it would fit my needs pretty well, but after explaining them to a worker, I was shown this. This is perfect for students. It comes with a full version of Microsoft Office, which has come in handy many times. On the Chromebook I would have been limited to Google Drive. Don't get me wrong, I am still a Google fan, but when it comes to dealing with school, Office is much better suited at this time. The battery life is long enough to last the school day, but if it doesn't, the charger is very portable as well. However, the included charging cable is extremely short and limiting if you need to use the device while charging. It may sound minute, but that is one of my biggest (and only) gripes with the Transformer. If you haven't guessed already, I'm into gadgets and gaming. One of the first things I did was download some of my games from GOG and Steam onto the machine to see what I could play. Older games such as Fallout, Arcanum, and Half-Life run great. New, less graphically-intensive games such as FTL, Braid, Syder Arcade all work great too. I even got KOTOR to work fairly well on good settings. I consider this a fringe benefit, but this is not a purchase to be made for portable gaming. I attempted Steam In-Home streaming and it worked, but was clunky and choppy. Whether this is do to my poor wireless connection, or the machine, I'm not sure. Another thing potential buyers should be aware of is that this is more of a very tiny, sleek laptop than a tablet. If you are just looking for apps, Netflix, readers, ect., there are better, cheaper devices for that use. Physically the machine looks great. The detachable keyboard feels decent when typing. The trackpad isn't bad, but isn't great either. I use a wireless mouse or the touch screen as needed. The touchscreen works rather well, but occasionally I end up selecting the wrong thing. TL;DR Pros: - Lightweight - Very Portable - Comes with Full Microsoft Office - Great For Students - Good Battery Life - Can Play Some Decent Games (Just don't expect a whole lot of power there.) - Decent Storage, Can Expand with Micro SD Cons: - Charging Cord is Extremely Short (You can replace it with any micro to USB cord though.) - Only 720p (Minor gripe considering my use of the tablet, but it Netflix would look better on higher res devices.) - It's Best Used as a Tiny Laptop Rather Than a Tablet - Sound Seems too Quiet There weren't any cases specifically for this, but this one works well and can hold a mouse, SD cards and the charger easily. http://www.bestbuy.com/site/hp-mini-laptop-sleeve/9926416.p?id=1218196187925&skuId=9926416

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Netbook replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement for an 2010 Acer Netbook. I was looking for something that had a long battery life and could run Ms office and this fits the bill perfectly. I was amazed at how far it started up and shut down in comparison to my old netbook. I was also impressed with the different apps ability to sync my info from outlook, onedrive/skydrive (or whatever they are calling it today) and even Google products. (For some reason I expected Microsoft to bad at using apps and cloud computing) as far as the dimensions go is pretty much the same size as a netbook or chromebook. It seems heavier than you might expect for the size but not unreasonably so. I use the keyboard often but even so I find myself using the touchscreen much more than I thought I would. The main reason for that is the mouse pad is pretty terrible, I mean almost useless. I end up swiping screens all the time by accident. Which brings me to windows 8. It's not as bad as you may have heard but it is a fairly steep learning curve for some raised on the traditional versions of windows. It took an entire weekend to get any kind of comfort level with it and I still have to stop and think my way through things like finding the file menu or adjusting the brightness level. Overall, I'm very happy with the purchase and would recommend it to anyone looking at chromebooks or budget laptops.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works exactly as I expected it to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching Android, Apple, and Win8 tablets I determined that this unit best suited my needs. I use Word and Excel documents daily, and the fact that the T100 comes with a version of Office13 and a keyboard in addition to a touch screen made it better for me than other tablets. It's great for work away from my desk, and for surfing and emails at the coffee shop . I bought a 128GB thumb drive and 3 x 32GB micro SD cards for less than $75. I now have more than 250GB total storage (not that I'll ever need that much). I read all the negative reviews about the case, screen resolution, keyboard and touch pad, and while they were all fair and accurate observations, at $350 including a keyboard and MS Office, it was still by far the best portable unit for my purposes. I understand that other OS offer more apps, but I reasoned that if I couldn't find what I needed out of the 10/M+ apps offered, I probably couldn't find what I wanted in 400/M+ either. If you're looking for a portable computer/tablet you should give the T100 some serious consideration.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great throw-away computer/tablet.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great value at first, Windows 8.1, Office, etc.. however almost immediately I had problems with power and volume buttons on the tablet falling behind the case (I had to pry these out with a small screwdriver), the power cord being loose/wobbly, and the wire fraying. However the worst thing was when I was holing the tablet reading one day and while getting up the mere pressure of my thumb cracked the screen. Now 1/3 of the touch screen doesn't work and I have to use the tablet with the mouse pad if at all. I'm not some giant buff dude either, seemed like normal use and in no way felt like I put a lot of pressure on the screen, but of course it is not covered under warranty. Kinda disappointing because other than quality-wise it was a great purchase.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      I apologize of the inconvenience this may have caused you. If you need further assistance getting the cracked screen replaced, please email me at cl-rodel@asus.com and write down service# 3627137 on the subject line.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer LoyaltyAsus

  • Rated 4 out of 5 stars

    Big bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am enjoying this Asus transformer computer/tablet. It is very fast for a small unit... with a MUCH better Atom processor than most mini-computers. Love... the detachable screen to use as a tablet!!! Full MS Office, adobe, flash player, and more. I have had some issues with the power-on! Sometimes I have to hold the power button down for 10 sec., release, and then hit the power button again. A few times I've had to repeat this process 2-3 times, bummer!!! The mouse pad is another item they could work on. It's to sticky, not sensitive like a full size laptop. Well, those are the only issues I've had- and even knowing them... I would buy it anyway... I recommend this as a good unit to make minor - moderate corrections or adjustments to a project already in started, web search/browsing, lightweight and compact, decent battery life and doesn't get hot with extended use. The base gives a 3.0 USB port, with a micro flash drive input on the tablet to increase the memory or to download items from other sources! If they had a 4.5 Star, I would have given it that! Worth the money for the purpose of use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Is it a tablet or a mini laptop?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this so my 10yo daughter could do school work but sill have the convenience and (peer pressure) cool factor of a tablet. The cool factor means she takes it out to use it more often and is becoming more familiar with the features of a laptop. It also comes with a Microsoft Office Student version, so she has Word, Powerpoint, and other programs she needs to do school work. Windows 8 means it takes quite some getting used to for adults, but gladly children adopt much quicker! The great thing about Windows 8 is that any program with a .exe extension could be run on the platform (no need to download only tablet apps from the store). Because it is essentially a computer, I also loaded Webroot anti-virus, etc. on it and would recommend to anyone (don't get fooled into thinking it's JUST a tablet and doesn't need it!). I try to always monitor her usage on line but the mobile form factor makes that a challenge sometimes. Another excellent thing is that I could use Windows 8 to lock down the Internet browsing features so she cannot go to any adult content sights, even if accidentally doing a Google search for words that have dual meanings (presumably), so I feel better about her using it in a different room when I cannot directly monitor her usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value entry tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first purchase of a table after looking/researching for 2 months and my first true experience with Windows 8. I couldn't be more happy with my choice. Even though there are other makes/models with close to the same specs, this Asus tablet gives you the most bang for the buck. I researched other Asus tablets, along with Lenovo and Microsoft tablet too. This Asus tablet gave me everything the higher price ones had and more - you get a real Windows 8.1 operating system, not the RT stripped down version the regular Microsoft Surface gives you, you get a real touch/feedback keyboard that would cost $130 for a Microsoft compatible version. Even some of the other Asus tablets were Bluetooth only keyboard accessories, so you had two separate pieces of hardware to watch. With this Asus tablet it's a small laptop when you need it and a tablet when you want it - simply detach the keyboard and off you go. Price for price and spec for spec you can't go wrong with this unit - especially if you are like me and just getting your feet wet with tablet. The Windows 8 operating system was actually easier to get an understanding of how it operates that what I first believed it to be - I was a doubter of the system at first but now I really like how it functions and its features, especially with the new 8.1 version (upgrade through the store if you haven't already). The only negatives, and they are small negatives and definitely not a deal breaker by any means, are the touchpad is not very responsive and feels cheap, but for the price I expected something to feel cheap and if it's only that, well...... The other small issue when I first got it was it would not restart properly, kept having to hold the power button to reset/restart the tablet. Asus was aware of the problem and within the last week I saw an updated BIOS file to download and update the system. Since installing that through the Asus Live Update feature I have had no more problems - so I would recommend that you verify the BIOS file installed and update if necessary. Other than that - I can't complain for what I got. Great price, great features, great portability, just plain great and very happy with this new entry from Asus - even Microsoft was advertising it on there website for tablets and that's how I ended up with it. I would not hesitate to recommend nor have I already. I would recommend getting the 64GB model for the small amount of extra money, but if you only get the 32GB you won't be disappointed. I would also recommend, no matter which version you get to get an expansion Micro SD card and add the max 64GB of memory to hold the extra stuff that doesn't require the tablet operating system and save the actual tablet drive for programs/apps and store your general data/pictures/etc. on the SD card.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can't go wrong with Asus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a tablet type machine with removeable keyboard for work. I connect to my server with Citrix Receiver and I had bought the Windows Surface Tablet becuase I was assured the App downloaded would run it fine. We tested in the store and I was able to access so we made the purchase. Within two months of intermittent use the app started to fail. Researched it and found this was a common complaint. My husband ended up with new tablet and I hit the store again in search of either a smaller laptop or a differnt tablet. I was just about to resign myself to buying another laptop when I spotted this on. We have a Asus PC and laptop at home and they run great. The screen was a good size, had a windows operating system so you were not limited to only running off Apps that you could download. I have been using for work with ease and not one problem. Only thing that I wish was more durable is the connection piece where the keyboard snaps into place. It's curved shape, is a bit thing and appears to be easily bent is not carefrul when connecting and disconnecting. I had read this on reviews for this device and knew to be cautious.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I'm happy I bought this. It is my first tablet. While I love my Windows 8 phone and definitely wanted a Windows tablet, I wasn't sure if I was ready to give up a full type keyboard. This Asus was perfect in that it can be a tablet and can be a laptop. That being said, I'm sort of surprised how little I use the keyboard... but it is nice. My only real complaints are (a) you need to hold the ON button down for a long time when you turn it on. I think this is why I saw reviews that said the tablet just stopped working. I thought my tablet just stopped working until my husband played with it and said you have to hold the ON button down for 10 full seconds (and you do!); (b) the charger looks like a mini-USB charger, but it must be a different voltage or something. While a mini-USB charger fits into the port, it doesn't seem to charge the tablet. Not a huge deal, but would have been nice to have one less power cord floating around.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tablet/laptop hybrid after reading some very nice reviews online from several respected websites. I needed a replacement for a well used Acer Netbook that was beginning to have issues. One of the main features I was looking for was a a full fledged copy of Microsoft Office Student rather than one of the subscription services. The tablet/screen is nice and responsive in the tablet mode and large enough and bright enough in laptop mode to meet my needs. The other feature I needed was extended battery life, which this has in spades. It claims up to 10 hours of use, but I have never taken it that far out in daily use. It does last all day with intermittent use (web browsing, and some word processing) and is excellent for traveling. Another cool feature is the charger is the same as my Samsung Galaxy 4 phone, which eliminates the need for an additional cord when I travel. The only drawbacks were overcome with some minor effort. The first is 8.1 Windows, which I had never used before this purchase. After playing with it for a week or two I got the hang of it and actually like many of the features, just not the lack of the start menu and traditional interface on the "computer" side. The second issue was the very limited memory (as windows eats up a lot of the space) however, that was easily remedied with a 32 gig memory card. I just hate having it sticking out the side of the tablet, begging to get knocked out and lost. Overall, I really like this hybrid.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Product - Easy to Use and Carry

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the product is fast enough for Windows 8 and works very well. For what I paid it is a good product. I paid $299 during a Christmas sale and for that price this tab has a ton of features. I also has a USB 3.0 port which may do not at this price point. I have overall happy with the purchase and speed of the product. Note a few bad things. If you don't like finger prints this tab might not be for you. Not sure why it is difficult for companies to make sure devices don't do this (on back cover) but oh well I guess they don't learn. Finally the mouse trackpad is kind of cheap but since the keyboard is included for free and works overall good I can't complain. If I had spent $500 or more I would expect a better keyboard but for this price I would rate it as good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for on the go!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this hybrid computer to use as a student at school and also to watch Netflix while on break at work. It is a very easy to use, versatile product. I love the fact that the tablet snaps right into the keyboard with such ease. Also, the keyboard has raised keys so it feels like typing on a desktop computer. Although the keyboard was much smaller that I am used to, I found no difficulty in using it. The screen quality is excellent. I haven't used the camera as of yet, but I predict it takes excellent pictures. My one complaint is it doesn't have a rear facing camera, but I tend to use my cell phone for pictures anyhow. Another plus is that it comes pre-loaded with Microsoft Office Student. I would definitely recommend this to my friend's and family!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This tablet has it all with an affordable price

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a two-year old Lenova tablet, whose battery is not holding it's charge as well as it used to. Also the Android OS was not upgraded as new versions came along. The handwriting was on the wall - I was going to be in the market for a new tablet. I checked out several, including the highly touted iPad, which was nice, but pricey. I was curious about the Windows' tablets. I check out the Dell, but found it didn't have HDMI, which I felt I would be needing. Then I started hearing positive comments about the ASUS T100 - almost too good to be true. So I read as much as I could about it, and decided it was worth looking at more closely, and purchased one. I was surprised when my sales clerk questioned my choice and asked "why, this one?" I thought that was unprofessional,but also felt like I knew more about this tablet than she did. I really am pleased with this. I see the Microsoft tablet advertised a lot and for a lot more $$$ - and still feel like I must know a secret that most don't. This is a great tablet with lots of capabilities. It syncs perfectly with my PC, so I didn't even have to spend a lot of time setting up my preferences - they were "magically" imported from somewhere in the sky! By the way, I never rate anything 5 stars - there's always room for improvement - but that's just my quirk. By other's standards, this would be 5 stars, all the way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent notebook

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bay trail performance greatly meets my expectations. Applications and windows open pretty much immediately. The metro touch interface is as smooth as ever, dual apps work like a charm as well. I love the fact it has Windows 8.1, and a full version of Microsoft Office 2013. I love the fact that it comes with a click-type keyboard, which also serves as a cover. There is nothing cheap about this tablet. The look and feel of this tablet is expensive. It may not have full HD resolution, but I guarantee you won’t notice the difference. The display is super vivid and sharp. The keyboard is a little smaller, but that is to be expected with a tablet. This is not a laptop … but has all the features of a laptop in a very compact, portable size. It weighs about 2 pounds with the keyboard/cover. Now I have all the functionality of a desktop in a tablet. I am now able to access all my Excel files through SkyDrive, so a large hard drive is no longer an issue. Now let’s talk price. With all its features, the Asus Transformer Book has the full version of Windows 8.1, so you can run applications like Java. It is the perfect tablet for access to the Internet, Netflix, email, music and games. You get full functionality of Office, etc I am just so impressed with this product, that I cannot say enough about it. The bottom line: The features are right. The feel of this product is right. And most importantly, the price is right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My own Tablet -- no more borrowing

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this tablet as a Christmas gift, because my wife thought I should have my own instead of using hers. My original broke after three weeks (power button shorted or some such thing), but I had used it enough to know that I wanted the exact same model as a replacement. Best Buy immediately ordered a new one for me, it arrived promptly, and has been working since. It is nice that the tablet can disconnect from the keyboard, but it is so compact and easy to use with the keyboard that I prefer it that way. I can't see a time when I would want to lose that hands-free advantage, even while using the Reader App, in bed for instance, since it is so light-weight. I guess it is advantageous for cleaning. I've borrowed a few other tablets over time, and this one is as good or better than any.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Tablet/Hybrid Value

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about a month of so of usage, I would have to say that this device has lived up to my expectations. I purchased this product to replace a very aged netbook that was used primarily to surf the internet and stream movies. This was my first experience with a windows 8 device, however, after a few hours, I got used to the interface and actually enjoy using it. The device is well built and feels sturdy. The keyboard is a bit on the small side and takes a bit to get used to. I still occasionally have problems with the location of the shift key on the right hand side, but I overlook this as an issue as having the detachable keyboard is much better than attempting to use the on screen keyboard all the time. The mechanics of switching between docked and tablet is as simple as pushing the release button. The processor is sufficient for running programs which navigate the web and the occasional game. I have not used the preinstalled Microsoft Office products extensively, however having this included in the purchase price make this device easily one of the best values out in the market. The battery life on this device is surprisingly long. I have been able to watch multiple episodes and movies on a single charge. The few times I have taken the device to work, the charge has lasted the entire workday while logged onto the internet streaming music, which is something my smartphone cannot do without having to recharge prior to leaving work. I recommend this device if you are looking for the best combination of having the all that is great about a tablet and laptop in one device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love this

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect computer for students like myself. Easy to travel with. I get my work done when I'm traveling without dragging around a standard size laptop. Memory runs out pretty fast if you like to have a lot of apps and programs but get the 64g if you do. It does have a micro SD slot. I have the 32g which was a mistake for me since i like to download. And have a micro sd card just in case.Tablet is a bit light and very much like plastic but large screen for games. Its better when connected to the keyboard for that computer feel. Good starter for school aged children. Make sure it is insured and have a case for it. You'll be happy you did. Only complaint is that the memory goes so fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value 2-in-1

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Transformer is a good little 2-in-1 and the only hardware issue I've had is occasionally the power button does not seem to want to turn the unit on. It performs very well on all the the applications I've used so far and is very zippy with the Intel Atom processor. It's a great value if you want a tablet and a PC that runs Windows/Office softare. My biggest reasons for not rating Ease of Use and Features higher was mostly due to Windows 8. I'm still learning how to navigate and use Windows 8 and while it's getting better the more I use it still is an up hill learning curve. Unfortunately the only thing you can do is jump in and this gives me a lot more flexibility than an iPad (for a lot less $).

    I would recommend this to a friend