Customer Ratings & Reviews
- Model:
- VG247QR1A
- SKU:
- 6501810
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, refresh rate, and price of the TUF 23.8” FHD 165Hz monitor. Many appreciate the vibrant colors and the inclusion of built-in speakers, while some users noted issues with ghosting and the lack of a fully adjustable stand. The monitor's performance in gaming was also frequently praised. However, the absence of HDR functionality was a point of concern for some buyers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Fire monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the price cveru good for the quality. Back mount is possi also
I would recommend this to a friend Better than expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son. Great for console gaming I would by this again
I would recommend this to a friendFrustrating customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t come with a power cable. The MONITOR didn’t even come in the box. I don’t know what these employees were on, but I need a full refund. I received no item and no help from my local Best Buy. Which said they can’t do anything unless I exchange it. I just want a refund, I did not receive any but a couple of cable I can’t use without the monitor. I’ve been waiting a month now to game, but I can’t because of Best Buy’s screw up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andreas P,
We sincerely apologize for the poor experience you've had with your ASUS monitor missing cables from Best Buy. We recommend returning to your Best Buy location with the box and request a refund for this product since you do not want an exchange. If you need additional assistance please reach out to our support. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2212001670-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
No more 60 hz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great just what i needed had to get of the 60 hz i see the difference
I would recommend this to a friend- Pros mentioned:Price
amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing. Best bang for my buck during the black Friday deals.
I would recommend this to a friend Solid price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this during the black friday sale, no HDR but great response time
I would recommend this to a friendBad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The help I got at this Best Buy was the worst. The staff was nonexistent. And the one person I did ask for assistance, he told me 5 minutes. I never saw him again
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NigelH,
We're sorry to hear about the unfortunate experience you're having with this model.We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. We would recommend that you have this device sent in for servicing so we vcan have our team diagnose the issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Gaming monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kid enjoys it works good, he plays a lot of Fortnite and Madden on it
I would recommend this to a friend- Pros mentioned:Price
Asus gang
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is possibly one of my best monitors that I have for the price
I would recommend this to a friend Beautiful graphics
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cant go wrong with 165hz at this price range, amazing quality
I would recommend this to a friendHappy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome monitor. Kids love it!. Resolution is good for the price
I would recommend this to a friendMonitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing monitor, great for gaming and just the right size screen
I would recommend this to a friendASUS monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good monitor. Resolution is great for gaming. Only issue I had was poor operating instructions. All pictures with no explanation on what each button was for. I had to go online and download manual. The buttons ( including on/off) is inconveniently on the back panel. Better if on/off switch was in front.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experiences very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206029499-0008) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Perfect gaming monitor to see the fine details
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice resolution, brilliant colors, easy to connect to my laptop
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the monitor and works great for my pc and xbox
I would recommend this to a friendGreat for Gaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this for gaming with my Xbox Series S! Better than a TV!
I would recommend this to a friend- Pros mentioned:Price
Monitors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item for the money. On deal of the day. Highly recommend.
I would recommend this to a friend - Pros mentioned:Price
Top tier monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is very good and has a good price, would buy very.
I would recommend this to a friend Great 2nd monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up as a vertical 2nd monitor and it works great!
I would recommend this to a friendGreat Gaming Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor for gaming. Nice colors. Fits easily on desk.
I would recommend this to a friend