Customer Ratings & Reviews
- Model:
- VG247QR1A
- SKU:
- 6501810
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, refresh rate, and price of the TUF 23.8” FHD 165Hz monitor. Many appreciate the vibrant colors and the inclusion of built-in speakers, while some users noted issues with ghosting and the lack of a fully adjustable stand. The monitor's performance in gaming was also frequently praised. However, the absence of HDR functionality was a point of concern for some buyers.
This summary was generated by AI based on customer reviews.
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves this monitor. Graphics are great and the quality is too.
I would recommend this to a friend- Pros mentioned:Price
VA or IPS?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy says it's an IPS panel. Asus official page says its both an IPS panel and VA panel. Very confusing. After purchasing it seems to be a VA panel. Initially bought it thinking it was an IPS panel. Looks OK for the price. It was on sale so I didn't pay too much for it. Probably wont bother returning it.
I would recommend this to a friend Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amwesome! Great monitor. Use it a lot to play my PS5.
I would recommend this to a friendcompatibility
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.is the monitor keyboard and mouse  compatible????
I would recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv great price good quality picture easy to use
I would recommend this to a friendThis is a good quality monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first monitor i've gotten and it's one of the best I've used.
I would recommend this to a friendDoesnt work with PS5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Idk if the one I got was defective or what but it absou did not work with my PS5 or laptop. It shut off and stayed in Standby mode. There was little to no research online and Asus support was terrible and didnt know what to do. Def not buying this brand again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DBCH,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. Have you ensured the following:
Make sure if the operating system had entered hibernation, sleep or power-save mode. Press any key (Enter key / Power key) or move the mouse to wake it up. Check if the signal cable (VGA / DVI / HDMI / DisplayPort) is well connected , and confirmed another end of the output cable has been firmly connected to computer input port (graphics card). Unplug and plug 2-terminals again to ensure all pins aren't bent. Please use the FAQ linked below for additional troubleshooting. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2210039552-0014) for us to better assist you.
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support
- Cons mentioned:Ghosting
A V O I D
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible monitor. Awful tearing ghosting and the brightness was very dim. Color changed halfway through gaming which threw me off. Maybe I received a black friday faulty monitor? Not sure but avoid. Exchanged it for an LG 24GN60R-B which is $129.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LaylaYSL,
We're sorry to hear about the unfortunate experince you had with this model. In a case like this we would recommend attempt the steps in the FAQ below to possibly resolve this display issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1013113/