Customers are satisfied with the performance and price of the ASUS TUF Gaming laptop, frequently citing its good build quality. However, many customers expressed concerns regarding the limited RAM, short battery life, and screen issues experienced with some units. Some also noted limitations with the graphics processing unit and operating system.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 116 reviews
Cons mentioned:
Battery life
Rated 1 out of 5 stars
Problems
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Lets see first battery losing power with the charger plugged in. Volume keys not working. Running very hot. More wrong with it. Would've returned it but I got covid. Will return it soon.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Valued Customer,
Thank you for reaching out to us. We're sorry to hear about the unfortnate experience you're having with the battery, vaolume keys and the unit running hot. Please allow us to make your experience with ASUS a better one. We would recomemnd that you back up your data and perform a system reset. If the issue persist, we would recommend that you have this model sent in for servicing. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Get well soon!
Thank you for choosing ASUS.
Best Regards, Joan ASUS Customer Loyalty US Support
Cons mentioned:
Ram
Rated 1 out of 5 stars
Add 2nd ram, and it won't boot up!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It came with 8GB ram installed on the 1st slot. I bought another 8GB ram DDR4-3200 SODIMM 1.2V CL22. After I installed it to the 2nd slot, it powered on, but with a blank screen and didn't go anywhere!! If I remove the original installed ram from 1st slot and put in the new ram, it would work, so this is not new ram problem. Whenever 2 ram slots are occupied, it has this not booting issue! I couldn't even boot into the BIOS. What is the point of having 2 ram slots, but can not use both at the same time! Very disappointed.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Tomm. Certainly, we understand your disappointment with the notebook. The unit uses DDR4(3200MHz) Dual Channel memory, the new RAM may not be compatible with the RAM already in the device and it would be best to purchase a kit of RAM to ensure there is no compatibility issues. If you have any technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
Got it on Black Friday excellent deal for the pric
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got it on Black Friday excellent deal for the price
I would recommend this to a friend
Cons mentioned:
Ram, Screen
Rated 1 out of 5 stars
Horrible.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought it and it came broken. The screen would to a strange flickering and resolution loss. Also only has 4GB VRam, not enough to even run Halo Infinite efficiently.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Jeremy,
We're sorry to hear that you received your unit broken. Based on the issue you described, we would recommend that you update the graphics and chipset drivers on this model. Please click on the link below to do so. Here: https://www.asus.com/my/Laptops/For-Gaming/TUF-Gaming/2021-ASUS-TUF-Gaming-F17/HelpDesk_Download/ For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS.
Best Regards, Joan ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Asus for the win.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very pleased with this laptop. Fast startup, excellent graphics and powerful enough for my games and everyday use. 17.3" screen is a great upgrade over my old 15.6 screen. Very happy with this purchase.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent Best Buy Value!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The ASUS TUF Gaming 17.3" Laptop Intel Core i5 8GB Memory NVIDIA GeForce RTX3050 512GB SSD in Eclipse Grey brings an amazing value for the gaming performance!
I would recommend this to a friend
Rated 5 out of 5 stars
Great value!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased on Black Friday and I have had no regrets. I upgraded the ram and it was quick & easy. It works great paired with Xbox game pass : )
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent Laptop!
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent Laptop! I love it! I am not a gamer, But I use this laptop for my church service. I love how quickly it responds to commands.
I would recommend this to a friend
Rated 1 out of 5 stars
ASUS Poor Quality and support Issues.
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop looks good on paper. Bought it as a Christmas gift for my son. It overheats like crazy, the laptop microphone on has a low pickup you have to speak really loud to get 60%, with microphone input adjustment from windows boosted. This issue persists with the 1/8" microphone jack that has the same problem with sound. Tried several headsets and gaming microphones with the same jack all have not worked on this laptop. USB headset works fine, but with the limited usb ports the reason why I need the 1/8" jack.
The overheating on this laptop is so bad it has Warped the keyboard between the "HJK" keys. Sent it in to Asus now for the second RMA for the same issue, and they don't see the issue everyone else I took it to document the problem. The first RMA all they did was give it a cleaning and update some drivers.
That did not fix the warping, the low microphone, and microphone jack, and when playing Fortnite the fans are on FULL, Laptop gets really hot.
Poor Design, poor support, poor over all quality. Been using, and recommending Asus products for over 20+ years. This experience has made me change my mind about ASUS being a brand that I can trust anymore.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Stergios,
We do understand the inconvenience this may have caused, your dissatisfaction with the quality of the product and disppointment with the repair quality.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially while gaming. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please check that no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Rated 5 out of 5 stars
Great Value!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So nice I bought it thrice! Good to get the guys on updated tech for at least another year I hope. Not the best, but great value!
I would recommend this to a friend
Rated 5 out of 5 stars
TUG Gaming
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Top notch gaming system. Definitely an excellent starter laptop w/o lag time. Excellent graphics. Don’t hesitate to buy.
I would recommend this to a friend
Rated 5 out of 5 stars
Great for gaming
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop is great for gaming, it has Nvidia GPU, enough disk sizes, and a big screen. Overall performance is very good.
I would recommend this to a friend
Rated 5 out of 5 stars
Excelent laptop for the price
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great laptop for the price and works great. For light gaming and web browsing. Large clear screen.
I would recommend this to a friend
Rated 5 out of 5 stars
great starter laptop
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
the asus tuf was purchased an xmas gift. will update review once tested. stars are for purchase price.
I would recommend this to a friend
Rated 5 out of 5 stars
ASUS TUF GAMING
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
ABSOLUTELY LOVE IT, I LOVE THE LARGE SCREEN, GOOD QUALITY, CAME WITH GAME PASS, GOOD BATTERY LIFE
I would recommend this to a friend
Rated 5 out of 5 stars
Nice Gaming Laptop
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice Build Quality and Built in configuration tools.
Bonus stickers are a nice touch too,
I would recommend this to a friend
Rated 5 out of 5 stars
Good budget PC
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Slightly weaker the that 3050 TI but honestly for the price this is a solid laptop
I would recommend this to a friend
Rated 5 out of 5 stars
Good but a bit pricey.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this item as a gift for a friend. The product is a little bit pricey.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent service
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent service! This came in to the right time. Fun for the family
I would recommend this to a friend
Rated 5 out of 5 stars
Great gaming laptop
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A great black Friday deal. It was one of the best I've seen all year