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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.1 out of 5 stars with 116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are satisfied with the performance and price of the ASUS TUF Gaming laptop, frequently citing its good build quality. However, many customers expressed concerns regarding the limited RAM, short battery life, and screen issues experienced with some units. Some also noted limitations with the graphics processing unit and operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-116 of 116 reviews
  • Rated 5 out of 5 stars

    Great mid level gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robust gaming laptop. Great for the price. Seems really Well built

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent computer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer for the price Excellent computer for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Christmas Present!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loved this for Christmas! He can't stop playing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus lapto

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming lapto in the world, is very really good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Serviceable laptop with a reasonable mobile GPU

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Main drawbacks are its weight and it's Linux incompatibility w.r.t. the USB-C port

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Over Heats!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned for Over Heating. In sleep mode computer got very hot and locked up. Powered off for 15 minutes and restarted to blue screen repairing files. After it did this 3 times i returned to store. I know gaming computers get hot, but in sleep mode?? Maybe mine was defective.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Troy,

      There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up and check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi not working properly a few days later after buying it. Black/shaky screen randomly. Sent it to ASUS to get it fix, got it back and still having the same issues.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Reniel,

      We're sorr to hear about the issue you're having with the display and the connection on this model. Please reach out to us with your case/RMA number so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Keeps crashing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for 3 weeks and it keeps crashing while gaming. It also gets extremely hot so I bought an external fan hoping that would help with the crashing but it’s not.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jenna,

      We're sorry to hear that the unit is crashing. Please allow us to make your experience with ASUS a better one. We would recommend that you have that you click on the link below and attempt the steps to resolve this issue. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support

      [Notebook] Troubleshooting - How to fix frozen ASUS / ROG logo screen: https://www.asus.com/us/support/FAQ/1042613/ Asus

  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    windows 10 not available

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It comes with Windows 11. There is no option for Windows 10.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Linda, please allow us to apologize for any inconveniences this may have caused however, you can only downgrade if it was upgraded from Windows 10. For further technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to love this computer, but it's broken

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Young, thanks for reaching out to us and I am happy to help you with this. Allow us to apologize for the inconveniences this may have caused, also could you please explain in details the issues you're having with the device? Please feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Dissapointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a defective item. Volume is so low and freezes sometime.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dannyboy,

      We're sorry to hear that you recieved a defective unit. Please allo us to make your experience with ASUS a better one. When did you started having issues with the vlume on this unit? We would recommend that you back up your data and perform a system reset.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Price
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A STEAL on Black Friday Pricing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop and even better price for the specs give. At $899, this is a very fair value for the hardware, however, at sub $700 during the Black Friday promotion, IT WAS A STEAL!!! Added a 1TB SSD (which the laptop did come with an extra SSD mounting screw in the 2nd SSD slot) AND added 8gb more RAM for about $100 (SSD under Black Friday Pricing), but the stock hardware appears more than capable of holding its own til you decide to upgrade. No issues with windows 11, I actually like it, except for the Bitlocker encryption when trying to clone the HD. The unit boots and loads quickly. Display is smooth, snappy and has good light output. Sound is as good as it can be with any laptop. Battery life? Its a gaming laptop, if you game with battery power, you don't need this, get an Iphone. Keep this laptop plugged up. The ONLY thing right now that I can say negative about this unit is the plastic build material; it seems very brittle and has chipped slightly when attempting to remove the bottom cover. Probably want to stay away from frequently removing the bottom cover to upgrade hardware as I feel the tabs will probably crack off if done too much.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    A decent Laptop for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an adequate windows Laptop for what you pay, Display is not very sharp you can imagine 1080p on a 17-inch display is a bit far from today's standard but way better than my Lenovo. build quality is awesome for the price. I had an Asus laptop 6 years ago, it was really impressive to see this much progress. fans aren't loud, speakers neither, Lol I had no problem playing GTA V on my 2160p Monitor at 30FPS. 8GB ram is not enough if you are up to heavy multi-tasking, but an overall really impressive laptop for college or minor gaming.

    I would recommend this to a friend
  • Cons mentioned:
    Ram, Screen

    Rated 3 out of 5 stars

    Affordable laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels well built and responsive. The ram needs upgrading tho, i do see a bottle neck with 8gb ram only. I mostly play dota 2 on with medium graphics and did not see any problem. I'm not sure if its standard with most tuf laptops, but i feel like the screen is a bit loose and bendy at the edges. it may be a problem in the long run after prolonged use. i will see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, i plan to get a storage upgrade soon!!!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best buy does it again for a customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal product will be buying from best buy again great service great assistance from that happen no annoying returns or anything like that in the middle waiting for the product Top of that a spectacular price for great technology As well as pleasant experience at pick up from employees overall doing it right thanks again

    I would recommend this to a friend
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