Customer Ratings & Reviews
- Model:
- VG249Q1A
- |
- SKU:
- 6536431
Customer reviews
Rating 4.8 out of 5 stars with 596 reviews
(596 customer reviews)Rating by feature
- Display Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
- Features4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the TUF Gaming Monitor's budget-friendly price point, vibrant picture quality, and smooth gaming experience with a 165Hz refresh rate. While many appreciate the built-in speakers, some suggest investing in external speakers for better sound quality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Dead pixels
Rated 1 out of 5 stars
3 months and going bad already.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought late December 2023 for my daughter's gaming PC and already had numerous green stuck pixels here in late March 2024. Bad quality product, wish the manufacturer would warranty this with just 3 months of use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dustin,
We sincerely apologize for the display issues you've faced with the monitor and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310011581-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Dead pixels
Rated 4 out of 5 stars
Good but dead/stuck pixel issue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor but started developing dead/stuck pixels immediately. Ended up with about 5 before I decided to go return it. Would’ve kept it otherwise.
No, I would not recommend this to a friend