Customer Ratings & Reviews
- Model:
- VG249Q1A
- |
- SKU:
- 6536431
Customer reviews
Rating 4.8 out of 5 stars with 596 reviews
(596 customer reviews)Rating by feature
- Display Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
- Features4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the TUF Gaming Monitor's budget-friendly price point, vibrant picture quality, and smooth gaming experience with a 165Hz refresh rate. While many appreciate the built-in speakers, some suggest investing in external speakers for better sound quality.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Ok Monitor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor, I would make it my main monitor if it had more frames on it. The only thing that's bad is it's not 165hz, kind of false advertisement if you ask me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear KAAJR,
We regret to learn that you are experiencing refresh rate issues. This model can be overclocked. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2308022076-0006).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1036290
Manual https://dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/VG249Q1A/ASUS_VG249Q1A_English_UG.pdf?model=VG249Q1A
- Pros mentioned:Refresh rateCons mentioned:Power button
Rated 3 out of 5 stars
A decent gaming Monitor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a decent monitor for gaming. The colors are decent - I had to mess around for a very long time to get the color settings how I wanted, and Im still changing them. the refresh rate is good to have, but 165hz is actually only in extreme use cases, and if you want to avoid flickering, you are going to have to stick to 144hz at all times. the monitor overall is bright and responsive, but a little mushy because of its colors and 1080p resolution. the button controls are a litle janky, but still very simple to use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maxwell P,
Thank you for sharing your feedback on the monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we fully understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback will be forwarded to our Product team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308022076-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Refresh rate
Rated 3 out of 5 stars
Asus Tuf gaming VG29Q1A
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent monitor for the price. Also doesn't have very good compatibility with the PS5 which kind of sucked.
I would recommend this to a friend - Cons mentioned:Speakers
Rated 3 out of 5 stars
It's the job done and that's about it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent monitor. I really don't like the joystick style controls at all, the decision to add speakers at all was a bad idea, especially the way it was implemented this they sound atrocious. ASUS quality isn't what it used to be plastic on this feels like it's going to break it in time. I even touch it. And that's coming for a long time user of ASUs products since at least the mid-90s
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear James MP,
Thank you for sharing your feedback on the ASUS monitor. We understand that the product didn't meet your full expectations and we apologize for the inconvenience. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2308022076-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Price
Rated 3 out of 5 stars
Very satirated. Its fine otherwise.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor claims to be 120% or the rgb scale, and well... It seems very saturated like it advertises. The yellow becomes more of a green, and i cant seem to balance it with out the colors looking off. Overall, okay, and pretty good for the peice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ethan,
We appreciate you sharing your feedback on this model and would like to apologize for the display issue you're experiencing. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2308022076-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013113/
- Pros mentioned:Price
Rated 3 out of 5 stars
Decent if found on sale only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is average. I think is ok for the price and expected features. But honestly I have use other brands 1080p 144hz that were better in the same price range. For example Omen has a good alternative. I think this one even though is 144hz I has a lot of ghosting compared with other brands of models.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexG,
We appreciate your feedback on the gaming monitor and we would like to hear from you what changes you would recommend to make this a 5-star product. We stand behind our product and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2308022076-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
Decent monitor, colors off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice monitors, not overly ‘gamer’ - they look plenty professional. Picture quality is good but the colors are noticably wrong. The yellows are very off. Ive never noticed colors being off on a monitor but its very apparent on these. I dont do anything that requires perfect color precision so not a gamechanger for me but these are not high quality enough for any content creation.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the display issues you've faced with the monitor and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2308022076-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013113/
Rated 3 out of 5 stars
Great but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product but in my opinion its too small and dark which makes it very uncomfortable to look at. I would only recommend if you are new to pc.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tarik S,
Thank you for sharing your feedback on the monitor. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308022076-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013113/
Rated 3 out of 5 stars
Unable to adjust height
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is good but you cannot adjust the height of the monitor which is why it got 3 stars
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy,
We regret to learn that you are having issues assembling the accessory. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the link below in our manual. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2308022076-0007).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Manual https://dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/VG249Q1A/ASUS_VG249Q1A_English_UG.pdf?model=VG249Q1A
Rated 3 out of 5 stars
Could be better could be worse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor if it wasn’t for the lackluster color/constant yellow hue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas J,
Our sincere apologies for the display problem you have had with the monitor and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2308022076-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013113/