Customer Ratings & Reviews
- Model:
- VG279Q1A
- SKU:
- 6454337
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the TUF Gaming Monitor's price, picture quality, refresh rate, and gaming capabilities. They appreciate the great picture quality, smooth gameplay, and immersive gaming experience. The built-in speakers are also a hit, with many users praising their quality. However, a few customers have reported issues with screen lines after prolonged use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen lines
Failed within 30 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for just 20 days and it failed multiple times. First theres a yellow tint i cant get rid of with any setting. The lower quarter of screen started developing lines when connected to a pc. It would clear if i turn off the monitor and back on or unplug the hdmi. Then the whole screen had developed these horizontal lines. It autofixed the first time but 2nd time it didnt so i returned it. Other thoughts...The volume shows 0 to 100 but it really only has low sound or medium sound. Navigation button is not easy to push in and often have to press twice. Input selection takes 4 or so clicks to get to and should be faster to switch. I do like it had built in speakers though. Setup is easy. Base stand is a bit big.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Calv,
We appreciate you sharing your feedback on this model and we're sorry to hear about the display issues you were experiencing. This is not the kind of quality to expect from ASUS products and is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2211039350-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Screen lines
Lasted 5 months. Not worth it.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor only lasted 5 1/2 months. It was good as most of the reviews say for about 5 months. Then large pands of lines started filling the top portion of the screen hortizontaly. Tried reboot, tried, checking and unplugging cables, tried resetting factory settings, tried, youtube, tried everything. Its just not built to last. In fact I ended up not using it for gaming as much as i thought i would. It might have failed even sooner if i did. Bummer. I'm out of return window and out $200.00. The ASUS website tells me to talk to BesyBuy. What is BB gonna do for me?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Radtech,
We sincerely apologize for the issue that you are having with your ASUS monitor. This is definitely not the norm and is not the type of quality to expect from ASUS products. Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repairs under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance.
We stand behind our products and are committed to achieving customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and provide the case number "N2211039350-0006" for reference. We will do our best to provide a quick resolution to your case. Your feedback is valuable to us and helps us improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Screen lines
Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two months it had lines glitching on the bottom. Unfortunately had to return and buy something else
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MelsyO,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, lines glitching or showing up on the bottom is a random problem. ASUS provides warranty coverage in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
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