Customer Ratings & Reviews
- Model:
- VG279Q1A
- SKU:
- 6454337
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the TUF Gaming Monitor's price, picture quality, refresh rate, and gaming capabilities. They appreciate the great picture quality, smooth gameplay, and immersive gaming experience. The built-in speakers are also a hit, with many users praising their quality. However, a few customers have reported issues with screen lines after prolonged use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen lines
Failed within 30 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for just 20 days and it failed multiple times. First theres a yellow tint i cant get rid of with any setting. The lower quarter of screen started developing lines when connected to a pc. It would clear if i turn off the monitor and back on or unplug the hdmi. Then the whole screen had developed these horizontal lines. It autofixed the first time but 2nd time it didnt so i returned it. Other thoughts...The volume shows 0 to 100 but it really only has low sound or medium sound. Navigation button is not easy to push in and often have to press twice. Input selection takes 4 or so clicks to get to and should be faster to switch. I do like it had built in speakers though. Setup is easy. Base stand is a bit big.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Calv,
We appreciate you sharing your feedback on this model and we're sorry to hear about the display issues you were experiencing. This is not the kind of quality to expect from ASUS products and is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2211039350-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than a year and it went out… only used for a max of 20 hours
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DerekR,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. If you are getting any video suddenly, please check if the video cable is working properly and the video-out port from the PC is working properly. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Screen lines
Lasted 5 months. Not worth it.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor only lasted 5 1/2 months. It was good as most of the reviews say for about 5 months. Then large pands of lines started filling the top portion of the screen hortizontaly. Tried reboot, tried, checking and unplugging cables, tried resetting factory settings, tried, youtube, tried everything. Its just not built to last. In fact I ended up not using it for gaming as much as i thought i would. It might have failed even sooner if i did. Bummer. I'm out of return window and out $200.00. The ASUS website tells me to talk to BesyBuy. What is BB gonna do for me?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Radtech,
We sincerely apologize for the issue that you are having with your ASUS monitor. This is definitely not the norm and is not the type of quality to expect from ASUS products. Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repairs under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance.
We stand behind our products and are committed to achieving customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and provide the case number "N2211039350-0006" for reference. We will do our best to provide a quick resolution to your case. Your feedback is valuable to us and helps us improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad Monitors
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two of these monitors and after a few months there was a black line across the monitors, we even replaced the cables did not help, my Grandson took them to the store in Roanoke, va. and they said they couldn't do anything to call Asus. I called and told them the problem, gave them the serial numbers, they said I needed to send them back, but I have to pay for shipping. I will not buy anymore electronics, 3
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WandaS,
It's unfortunate to hear that you are experiencing display issues. All our products go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional. We understand that you have contacted our support team before.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2211039350-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Bad qquality hardware?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Bought this monitor (VG279Q1A) only 4 months ago as a gift to my son. Today it developed horizontal lines across the bottom of the screen. The problem is definitely the monitor's hardware and not the PC it is plugged into. Now I'm stuck trying to figure out how to resolve this. ASUS warranty page, after entering in the serial number, refers me back to best buy. But using the chat bot with Best Buy makes it appear they only deal with people who use their Geek Squad Service. I really have to question the quality of ASUS's product here. Monitors are generally the most reliable component in a setup. For this to fail after only four months is pretty disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sterling,
It's unfortunate to hear that you are having horizontal lines on your monitor. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211039350-0003) for us to better assist you. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Screen lines
Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two months it had lines glitching on the bottom. Unfortunately had to return and buy something else
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MelsyO,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, lines glitching or showing up on the bottom is a random problem. ASUS provides warranty coverage in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Complete garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of freaking time going to another store, pulled this monitor out the box thinking wow they really packed this well, and they completely failed to qc this junk. Would not turn on, tried multiple outlets. Now I have to go back after Black Friday and wait in the return line like an idiot. This is what I get for switching brands. I’ll stick to acer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment and the inconvenience if the monitor will not power on or display no video.
Usually, you will do the following to resolve the issue. Please verify if the PC meets the system requirements of the monitor and the video port from the PC is working properly. If it does meet requirements, please check if the monitor is connected properly using known good video cable and the correct input source from the monitor was selected correctly. Check the AC adapter was properly connected from the monitor to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
watch out, display colors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this monitor thinking it would have no problems yet, theres a yellow/green hue that displays. Tried everything, messed with the monitor’s settings and read/watched any information on how to fix it. And nothing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear absence ,
We regret to learn that you are having issues with your display, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ, below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211039350-0004)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013113/
What experts are saying
- rtings.comSamuel Breton on June 22, 2020
ASUS VG279QM ReviewThe ASUS VG279QM is a great gaming monitor. The 280Hz refresh rate delivers exceptional motion handling, with an extremely fast response time, low input lag, and
Full Review - rtings.comAdam Babcock on April 23, 2020
ASUS VG279Q ReviewThe ASUS VG279Q is a good 27 inch, 144Hz monitor with an IPS panel. It has a simple design with outstanding ergonomics. It delivers a good picture quality, with
Full Review - unbox.phJohn Nieves John Nieves on June 5, 2020
ASUS TUF VG279QM Review: Blisteringly Fast - UNBOX PHLooking for a feature-packed monitor? This might be it ASUS has continuously raised the bar when it comes to the refresh rates of their gaming monitors. While 144Hz is slowly becoming the norm for gaming displays nowadays, the Taiwanese company
Full Review - unbox.phJohn Nieves on July 2, 2019
ASUS VG279Q Review: No CompromiseASUS VG279Q Review: No Compromise
Full Review - techspot.comTim Schiesser on June 4, 2020
Asus TUF Gaming VG279QM 280Hz Gaming Monitor ReviewWe continue our look into the latest generation of high-refresh IPS gaming monitors with a review of the Asus TUF Gaming VG279QM. This affordable monitor can overclock from 240 Hz to 280 Hz and also features ELMB-Sync support, which allows you to
Full Review