Customer Ratings & Reviews

Dear Arhum K,

We're sorry to hear that the notebook is no longer working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.

To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405021978-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

https://www.asus.com/support/faq/1014276/

Dear AjaLiverman,

Thank you for reaching out.

We do understand your disappointment with this laptop and the inconvenience this may have caused if you started experiencing issues playing games. If you are unable to play games, please update Windows, drivers, BIOS, games and the Armoury Crate utility software if outdated. Updates for the device are posted at:  https://www.asus.com/supportonly/fa506nf/helpdesk_download/. Configure the game, video and performance mode settings inside the newer version of the Armoury Crate utility software posted at:  https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. Ensure your set up doesn't go beyond the game's threshold. If problem persists, Windows is possibly corrupted, we recommend to perform a Cloud Recovery or a factory reset. For helpful tips on how to perform a factory reset, please visit our Product Support page at:  https://www.asus.com/us/support/cloud-recovery/ . Additionally, if you are playing these games online, please ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.

If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty