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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 968 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 968 reviews
  • Rated 5 out of 5 stars

    Great Laptop replaced my Desktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually build a desktop every 5ish years using -1 gen components. I have been wanting a laptop to replace my aging platform and this does everything I need. It is mostly plugged in and completely replaces my desktop. It is portable. a plus. I do light to medium gaming and the standard email web browsing. Both RAM slots are filled so if you want to upgrade to 32GB you need 2. Upgrading M.2 SSD and RAM was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer, fast, good color on the monitor very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best affordable gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best affordable gaming laptop. One downside it makes loud fan noise. But everything else runs smooth.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty decent laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I left the review at 3 stars as is for an average laptop. My only complaint with this laptop is that all the games that I play is bottlenecked hard by the cpu. Maybe I got a dud but I bought this brand new for college and some mild gaming, I do however have a desktop with a 3080ti. Again, decent laptop but the cpu is bottlenecking the awesome Gpu that it comes with. Do not get this if ur sole purpose is to game. If you are gaming, you are looking at sub par performance and you will need to lower expectations/settings a lot unless you’re playing old games. Everything else is great, a lot of things you can customize. Upgraded ram and ssd.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aaron,

      We appreciate your honest 3-star review and valuable feedback on your A16. We understand your disappointment when gaming performance doesn't fully align with expectations, especially coming from a desktop environment. Your observation about the CPU bottleneck is noted, and it highlights the balance between components necessary for a laptop designed for both college work and mild gaming. To help ensure you're getting the best possible performance, beyond checking for background apps and completing all pending updates in Armoury Crate and Windows, we advise: Confirming your power plan in Windows is set to 'High Performance' or the equivalent AMD Ryzen plan. Ensuring your display refresh rate is correctly set in Windows display settings.
      Your feedback regarding the gaming experience is incredibly valuable for our product development. If these suggestions don't resolve your concerns, please don't hesitate to contact us at customerloyalty@asus.com for a deeper dive into your specific setup. Please include a link to this post and your laptop's serial number for reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 4 out of 5 stars

    Good budget gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop on sale for $800 would recommend this laptop. The graphics card can compete with 4050 and even the 4060, also paired with ryzen chip it has good battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop. It is also good for online college classes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS TUF A16 2024

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent gaming laptop for it price, bought it at $865.99 in May.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop to replace my tower. The speed of the laptop is great. Solid graphics for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally decided to buy my first gaming laptop. It’s very sleek and a good size to travel with. I enjoy all the features and it’s a good ram and gb size for me too. Will continue using it for a long time to see how long it lasts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Runs and looks great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer it is definitely a must buy! Beautiful graphics and runs Black Ops 6 and other larger games with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smoking games left and right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming laptop for the money what a steal!! Love this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues, all good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had 0 issues with this laptop. Pretty quiet, fast, and smooth. Some reviews mentioned getting hot but I've had no heat issues when put on a proper resting place (any hard surface and not soft surfaces). Also seems to run everything that's been loaded up good. Overall would recommend and was a great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Little Gamer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid unit. Boots quick. Screen looks great. Performs well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The All AMD Champ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent as long as it's on sale as it's not worth the $1100 msrp. With that said, no matter what game I've played on it...Control, Far Cry 6, Star Wars Survior it plays them all at high settings. I have added a 1tb SSD and I do plan on adding 32gb of ram as it those said games do max out the ram. I also like that it's all AMD. Battery life is just average ( about 5-6 hours of non gaming)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heating.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cool laptop for gaming for this price, but poor battery and too hot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is amazing. I wanted something that I would be able to play my PC games on and also something that would work well for school and work and I think this computer is the perfect match for that. Bestbuy was also awesome with everything from shipping (it took two days to get here) to the trade-in I used for the computer (they gave me the max amount I was hoping for). I definitely recommend this computer and purchasing the open-box "refurbished" products overall. They're brand new and Bestbuy does a great job ensuring they're all functioning and looking great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Rig

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been a great rig, great starter laptop would definitely but a again :)! It can handle all Triple A title games and edit well so taht being said everything you wanna do this can handle just fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was very good. It booted quickly, not very many stutters and was able to play many games without any difficulty. Can play BO6 at 120fps, it also ran RuneScape dragonwilds very good. It feels like a quality laptop with its design. It also is not heavy at all and had easy to use software.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    An AMD Laptop w/ Some Fallbacks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I'll cut to the chase. This laptop is great and I had very few complaints but they were big enough for actual concern. I ended up taking this laptop back to Best Buy then paying the 800 dollar difference for a much better Acer Predator laptop with an Intel processor and Nvidia card. I was super excited to have an all AMD build but it wakes up only half of the time and barely went back to sleep when closed. For those who don't know, you can do Ray Tracing with an AMD card but you can't run anything with RTX. Did I realize there was a difference even with all of my years of watching Linus freaking Tech Tips or Gamers Nexus...no I did not and I'm sure most don't lol Take my word for it, this is an amazing laptop and if it was for school or someone wanting to get into laptop gaming specifically this is the Holy Grail of gaming laptops! Sometimes the power button would be unresponsive and the screen only goes up to 300 nits TOPS. For those who don't know, that's so dim you might as well lock yourself in a windowless room to see what you're actually doing lol I wanted this to be my favorite purchase I've made in a while but a 500 dollar Xbox Series X runs Microsoft exclusive titles better than this PC could. Idk I'm torn and I was READY to become an AMD die hard!

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Stephen E,

      Thank you for sharing your feedback on the Gaming Notebook, and we apologize for the problems you've encountered. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405020642-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech support set up the new laptop. It is relatively easy to use and fast. Its a little heavier than id like, but it functions as needed

    I would recommend this to a friend