Customer Ratings & Reviews
- Model:
- FA617NT-A16.R77700
- SKU:
- 10902657
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Great Laptop for Business
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. I use it for business and I really like how fast it is.
I would recommend this to a friendGreat Laptop !!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great articule, very helpful for my Job to design
I would recommend this to a friendASUS & BB WILL NOT HONOR WARRANTY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience , Battery died within 7 months (no longer charging), Best Buy won't honor the warranty and ASUS claims it is Best Buys responsibility as it was purchased through them. Laptop was great until then but pray you don't need service from either company because BestBuy & ASUS have only been unhelpful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RyloKen,
Thank you for sharing your experience with the ASUS FA617NT gaming laptop. We're truly sorry to hear about the battery issue and the challenges you've faced with service and support. To better assist you and review your case in detail, please email us at [email protected] and include the case number "N2401010186-0064" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poorly built- not meant to last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter got this last year before college and it has had some issues with the electric components where some times things work and other times the computer freezes or turns itself off even though it’s charged. It hasn’t been dropped and the entire back of the keyboard is starting to separate every time the laptop is open. It also overheats very easily.This is not what an expensive computer should do in less than a year. I have cheaper older ones that work my much better than this. Do not buy this brand!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RHCom,
We sincerely apologize for the difficulties you’ve encountered with your ASUS FA617NT laptop. This is not the level of performance or reliability we aim to provide, and we understand how frustrating this experience must be. For repair assistance and a thorough evaluation of the concerns you've described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent computer, very good service at best buy, thanks
I would recommend this to a friendHuge disappointment, had to return.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest disappointment ever. One of the reasons I came to USA was to buy a laptop, and a couple weeks prior to my coming, I found this “Open Box Excelent” laptop. It was a bargain for 688usd! Got delivered to my office here with no problems. When I finally had it in hands, tested it right away! Download a couple games and MAs test version of AMD graphics driver. Then the nightmare started… Laptop just froze. A few seconds later, restarted. At that point could be anything… When I got back to Windows and reopened the AMD drivers, RX7700s disappeared. On DXdiag it neither appeared, just the integrated card, with a mention of error 22 regarding the dedicated one. After restarting a couple times, it was back. I read several forums about this laptop and seems a known glitch, and not resolver by nether ASUS or AMD. Issues go further. Glitching on the EDGE browser, making the mouse freeze all the time while navigating. Then, by the end, decided to run the 3DMark benchmark, and failed 3 times in a row due to an “unrecognised screen module” or something like that. As I’m staying just 2 more days, decided to return. I bought in a great sale, and returning it was VERY disappointing. Be careful with bargains!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emilio S,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2401010186-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is like 45min for gameplay Movie wise 3hrs max with the brightness turned all the way down Had to buy external fans to cool laptop down Have to keep plugged up or run the risk of laptop turning off in the middle of the game
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allen W,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
To troubleshoot the battery and overheating issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
https://www.asus.com/support/faq/1015064/
I DO NOT RECOMMEND!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave up on me after 6 months. The screen just flickers. Get a HP or Lenovo Legion for you’re in to gaming, that will last longer for sure!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We're sorry to hear that the notebook screen is flickering and we apologize for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403018946-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Main (Internal) Display problem - https://www.asus.com/support/faq/1015072/
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery dies quickly Computer is slower than expected
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nyceden,
We sincerely apologize for the battery life and slow performance issues you're experiencing with the Gaming Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403018946-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
I should have listened
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have always heard a lot of terrible things about Tuf laptops but this seemed like incredible value so I took a risk. Worked fine for about 2 hours then it started restarting itself every 30 seconds. Couldn't boot in safe mode, start up repair found no issues, and even would restart while trying to reinstall windows. Im just glad this issue presented day 1 and not 3 months later. At least I can return it and not deal with what I hear is a warranty they rarely honor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zack,
We sincerely apologize for the auto reboot issue you've faced with the Gaming Notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2401010186-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Just terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems with the computer not waking up from sleep from day 1 and it completely died one year after I bought it. I tried replacing the battery but that didn’t work. The worst experience I’ve ever had with a computer and I will never but Asus again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt C,
We're sorry to hear that the laptop no longer powers on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0054" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels.
Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Noticable backlight bleed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is noticable backlight bleed on the top of the screen on two of the units i used. You can see the backlight bleeding even when playing, and you see it in a normal bright room. I exchanged my first unit because of this and the second one still had the same issue. The laptop is perfect in every other part of this but this level of quality control is unaceptable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anon,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nearly perfect if AMD SAG would always work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish I could give this 5 stars. Pros: Incredible performance for the price. As other reviewers have mentioned, this is somewhere between a 4060 and 4070 depending on the game. That is without using ray tracing. And in these lower end graphics cards, you arent going to use ray tracing. Who cares if a 4060 is giving 30 fps with ray tracing vs 20 fps with this? No one is going to play games at 30 fps. Ray tracing performance really starts matter at the upper end like 4070 TI Super or 4080. Other pros: good screen (I find 1440p is not necessary at this screen size), nice keyboard, nice trackpad, great port selection with ability to output to 3 external monitors, AMD Smart features mainly smart access graphics which allows direct output from discrete 7700S to laptop screen, which is equivalent to Nvidia Advanced Optimus. USBC power delivery up to 100 watts. I tested this and it works really well. Sometimes the battery has to contribute but it works. When gaming with the 100 watt usbc charger, both the CPU and GPU adjust to pull fewer watts and then FPS get limited compared to DC but it's maybe a 10-15 fps drop depending on the game. Cons: Screen could get a little brighter. USB4 port is not compatible with any Thunderbolt 3 or 4 dock or egpu I tried with it and the USB4 port does not accept power delivery so even if you could get a TB4 dock to work with it, you would still need to charge it separately through the other USBC port or DC. My biggest beef is the finicky smart access graphics. There is no documentation from AMD for conditions under which it works so I couldn't figure out why I was having a problem. Turns out you cannot have any external monitor connected to any port even if the monitor is disabled SAG will not work. This is in the advanced Nvidia optimus documentation. I was trying to route sound through my stereo which is connected to external monitor. The other issue with SAG is that when I use the computer connected to 3 external monitors for work using software for work and then try to game at night after disconnecting the monitors, SAG would not take hold. I did some testing, and the problem might actually be when the computer wakes up from sleep, that SAG malfuncitons. Sometimes SAG pops up that it is on, but computer is using the integrated graphics for the game, sometimes I would get weird issues like windows showing empty program windows, sometimes computer would freeze up completely. The solution was either to log out of windows and log back in or use the "Restart" function in custom resolution utility to restart the graphics cards software. Doing a Win Ctrl Shift B would not fix the issue had to do one of the 2. Restarting the computer also works but logging out and logging back in much faster. I filed bug reports with AMD we'll see if they can figure it out. When I just used the computer for web surfing with single monitor connected, and then later unplugged that single monitor, then SAG worked later in the evening. Hibernating the computer rather than letting it sleep also seemed to help with SAG working. If you want to be able to use fluid motion frames, you have to get SAG working as the integrated 680M graphics does not support AFMF. Anyways, I love the utility I get with this computer for work and gaming so I'm very happy with it. Just wish SAG would be flawless in its implementation. Once you know the workarounds (restart with CRU or log out and log back into windows), it's not a big deal. And also anyone who games on an external monitor connected to the HDMI port just can run hybrid mode rather than SAG and not have to worry about it.
I would recommend this to a friendFailure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the product on 06/08 and on 12/08 the product no longer works, it is showing a blue screen, RAM memory failure
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ricardo S,
We sincerely apologize for the blue screen issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the BSOD issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403018946-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042499/
Powerful laptop at a great value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would be hard pressed to find a better laptop at this price. I love the fact that it doesn't look "to gamey". It has a high quality feel and texture. I love the fact that it has 2 m.2 slots and also that the ram is not soldered, so that can be easily upgraded as well. If not gaming, the battery life is probably the best I've seen in a gaming laptop. When having it does get pretty hot, but I think that comes with the territory. The anti-glare screen is great, and although it is fairly bright, I wish it got brighter than it does.
I would recommend this to a friendStore attendant checked ant got me wrong informati
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but the store attendant informed me that these notebook cames with 1 card 16 gb memory but the matter in fact is that cames with 2 cards with 8 memory, i bought an extra memory ddr5 but i could not use because his got mistake. I AKED GEEK To confirmed on the configurarions and he confered but it was wrong...Once I live in Brazil there no way tho change it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RodrigoR,
We certainly understand your disappointment and the inconvenience this may have caused if incorrect information was provided regarding the RAM.
Yes, this specific laptop comes with 2 removable 8GB RAM and upgradeable up to 64GB RAM, that is 16GB per RAM slot. You can replace one of the preinstalled 8GB RAM module and install what you have just purchased. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Poor condition
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was delivered without any box and any protective packaging as the result it had some dents.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Expensive,
We’re truly sorry to hear your ASUS FA617NT laptop arrived without proper packaging and sustained damage. That’s not the level of care we expect from our retail partners, and we understand how disappointing this must be. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0056" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Waste of Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer very slow i am oretry sure a laptop worth of 300 USD or less will work much better then this one. Would not recommend to buy this one at all every single day it needs an update and is very slow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Murtaza,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing slow system speed or performance. Since Windows releases updates periodically, it is normal to install updates after initial Windows setup completed. To resolve the speed or performance issue, please check if Windows, drivers and BIOS are updated. Updates for this motherboard are posted at: https://www.asus.com/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-a16-advantage-edition-2023/helpdesk_download?model2Name=FA617NT . Additionally, while accessing cloud games or web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the laptop, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Avoid
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year, I replaced the motherboard, suffered countless crashes, and now I'm looking at a factory reset.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julia S,
We sincerely apologize for the issues you've faced with the ASUS TUF GamingLaptop and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems you're experiencing, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sufficient for my gaming needs. Overall impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start off by saying that his laptop is definitely worth the buy given the price point. Sure it can be upgraded beyond stock with Ram & what not, but it is definitely a steal for its capabilities if you're on budget. I decided to upgrade the memory and add an extra drive. I take this thing everywhere I go since it's pretty slim and easy to carry. I also love that its design is very subtle and doesn't scream "I'm a Gaming Laptop!" in the general public space, so you can enjoy your time at a coffee shop or general public space without attracting too much attention. Batt life is also good since the system switches between "gaming" and "default" mode when it needs to on its own, but just don't go thinking you can play a game for hours without a power adapter (it's a no-brainer to those out there still wondering). Although other reviewers complained about little things such as fan noise and screen brightness, I think those are pretty much subjective amongst users. I have no issue with the fan at all, and my eyes are sensitive to extremely bright screens so this laptop suites me just fine for my tastes. I'm also glad the keyboard has illuminated white lights instead of the annoying rainbow colors that others can't live without, but that's also my personal preference. All in all, a great laptop for casual gamers, or those like me who like to enjoy their AAA games as well
I would recommend this to a friend
