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Customer Ratings & Reviews

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Customer reviews

Rating 3.3 out of 5 stars with 3 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Rated 5 out of 5 stars

    Solid Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's early days yet, but this computer had delivered on everything that I need it to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Speedy and good display!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My niece is using architecture software they are running with no problems.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t like this product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like this product because the panel brightness is pretty garbage 250 nets. It’s not enough if it was 400 nets brightness then I’ll buy it but if it’s 250 net brightness, my eyes cannot get used to this type of panel, so it’s pretty much garbage Other gaming laptop with exact same brand. They have 400 and it’s brightness, which is normal and better.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jason b,

      Thank you for sharing your comments regarding the ASUS TUF Gaming Laptop. We understand that the design of the display didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our Product Team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2411037499-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

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