Customer Ratings & Reviews

Summary: This board had a bad RAM socket, was outside of the 90 return window, and the rest of this is about my experience dealing with Best Buy and ASUS not wanting to help address the issue. Purchased this as an open box, was assured it had not been used and was checked out by the Geek Squad. Unfortunately I did not need it for a few months and it ended up having a bad RAM socket. I'm not blaming them for missing it, I get it is totally on me that I did not return it within the open-box timeframe and Best Buy had no obligation to take it back. I went to The Geek Squad in the store to ask if they would help me file an RMA. The tech said they could and asked me to make an appointment, at said appointment a different tech said they don't work on the boards (which I knew) so i explained I was told they would help file an RMA and ship it back to ASUS, I even made it clear I planned on covering the expense. The tech said they don't do that either, ok, no big deal, there was just some misunderstanding and this was only a minor inconvenience. My issue is, when I tried to file an RMA through the ASUS site, after entering the serial number, a prompt said this was purchased through Best Buy and all warranty work was handled through them. I called Best Buy's call center, and explained the situation. I was told to try and find a store that could work on it, otherwise they could not help. I asked for clarification to be sure I was understanding correctly and they said that purchasing components through Best Buy (prebuilt PCs are covered) supersedes the manufacturer's warranty. They said Geek Squad doesn't work on them, and they didn't do RMAs. So I asked, if I wanted the manufacturer's warranty coverage should I not purchase from Best Buy? The rep, from Best Buy, told me NOT TO SHOP THERE if I wanted warranty coverage outside what they offered, which in this case was only a 90 day return window. I plan on calling ASUS to see if they can help, I've read mixed reviews on that front so far, but this niche situation has shown me a big gap in their service and support. What if I purchased a component and didn't want to buy Best Buy's warranty? Am I just out of luck? I purchased a replacement board, not an ASUS and not from Best Buy, and I see things going that way for the foreseeable future. Lastly, I went back to the store to tell them what happened just so someone knew that the call center was directing people away from the stores, and they were a tad incredulous but otherwise relatively unconcerned. The manager was kind enough to print out their policy for me which clearly stated that ASUS handles component repairs and RMAs, not the stores. I'm not concerned with who is wrong, neither ASUS nor Best Buy has been helpful on this one, so to avoid this mess in the future I'll be going to other sources for my components. I know this was niche, but again, what happens if I don't buy a warranty through Best Buy on a new component? Thankfully they've all worked for me so far, this is the first thing I've bought from Best Buy that was defective, but having to eat that loss or fight the manufacturer doesn't sound like a great option.

Easy to setup, like the fact the m2 slots are mostly tool-free handling. No issues with initial setup and was able to get system up and running fast.

Seems to be a very good mother board. would recommend.

Great motherboard, was easy to install and runs great

Perfect for what I needed. Great gaming system for my nephew

Very great motherboard, runs very solid with my 4090

Great Motherboard Compatibility Too Much Features Plus The Ai Overclock Are Awesome

This is a decent motherboard especially when on sale.

Motherboard motherboards like a mighty fine motherboard

Very solid hardware, from Asus, and updated bios out of the box installed 64gb DDR5, PAIRED WITH NVIDIA 4080 SUPER AND 9950X AMAZING PROCESS

I am enjoying it very much in my new pc, would recommend it to anyone who is building a new tower.

Works good, pretty much the same as the x870 but with a bit more features. Definitely the move for future proofing.

Great board. Especially with 60$, easy no brainer.

Really nice motherboard with plenty of bells and whistles

Fit well in my case, easy to put in with the other parts of my pc with great potential for future upgrades. Works great so far, looking forward to using this board for a handful of years. The only complaint I would warn about this board is the NVMe cover puts a lot of pressure on the drive when screwed tight, so just don't tighten the screw all the way and it will be fine.

Excellent Motherboard , has all the and features I need to run pretty much anything

Great motherboard. Easy setup. Plenty of USB and fan headers.

The service was good and the salesman was nice if a little pushy

Top of the line product. Very pleased. Thank you Best Buy!

Really good performance and perfect for gaming too