Customer Ratings & Reviews
- Model:
- USB-AX56 Nano
- SKU:
- 6540490
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, performance, and Wi-Fi capabilities of the USB-AX56 Nano AX1800 Dual-Band Wi-Fi 6 USB Network Adapter. Many appreciate its compact size and the reasonable price. While some users experienced the adapter becoming warm during use, the overall feedback highlights its effectiveness and user-friendliness.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Would not buy again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as described. I purchased to connect my desktop to a wireless network and couldn't ever get it to work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David H,
We sincerely apologize for the issue you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend reinstalling the driver. In the following FAQ below, you can find the troubleshooting steps. In the event the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306043111-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046122/
Does not work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great in theory but it did not work at all. I expected a lot more from ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Spectre,
We're sorry to hear that the ASUS USB-AX56 Nano Network Adapter is not working and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS USB Wireless(Wi-Fi) Adapter FAQs - https://www.asus.com/support/faq/1053079/
- Cons mentioned:Connectivity
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't connect to any networks, called Asus, no resolution, returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear A Cosn,
We sincerely apologize for the connectivity issue you've faced with the Network Adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services.
Although you have returned the adapter, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306043111-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Not worth the expenses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as designed, never could connect to it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Randyr N,
We sincerely apologize for the issue you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend reinstalling the driver. In the following FAQ below, you can find the troubleshooting steps. In the event the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046122/
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work very well unless you are close to the router. Slower then my built in wifi and antenna
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KiraB,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below with the driver link. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2311015699-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/supportonly/usb-ax56/helpdesk_download?model2Name=USB-AX56
https://www.asus.com/us/support/FAQ/1035376
horrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm just going to say this is horrible do not purchase this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LAMRONTON,
We understand that the ASUS USB-AX56 Nano didn't meet your full expectations, and we sincerely apologize for that. To further investigate the problem you may be experiencing with the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible Speeds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only got 40/10 with Gigabit Fiber, phone gets 500/500 on the same WiFi from the same spot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ColbyR ,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ/drivers installation below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306043111-0008).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/networking-iot-servers/adapters/all-series/usb-ax56-nano/helpdesk_download?model2Name=USB-AX56-Nano
https://www.asus.com/us/support/FAQ/1046122
It’s dog buhtt
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried connecting in no matter what way the internet was still the same on any thing. I’m no more than 15 feet away from the modem/router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joemarthe,
It's unfortunate to hear that you are experiencing issue. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2310020320-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Doesnt work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pay for 800mbps internet, this device only pulls 30-40 mbps. Not far from the router either, don’t recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DMagic ,
We regret to learn that you are having issues with stable connection ,All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206018757-0002) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work. It never picked up any WiFi signals. Unable to use it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yenkod J,
We're sorry to hear that the USB Network Adapter is not working and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the connectivity issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
1st WiFi adaptor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device was not with my computer, and store employees did not check before my purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kirk Y,
We're sorry to hear that you didn't receive the adapter with the device. This is not the experience we want our customers to have with ASUS. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. On behalf of ASUS and the reseller, we sincerely apologize. We understand the importance of customer satisfaction, and we will do our best to ensure that this does not happen again in the future. To obtain the missing product, we recommend contacting the place of purchase.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective Item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't work. So I cant really give a detailed review about the product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean M,
We're sorry to hear that the adapter did not work and the inconvenience caused. This is not the quality of products we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slow, not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Max speed that i can get on this is 80mbps. If the box would have said that, i would not have bought it
No, I would not recommend this to a friendVery slow and range was weak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak and didn’t work good, save your money and dont buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Omar Cortez,
We sincerely apologize for the issue you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend reinstalling the driver. In the following FAQ below, you can find the troubleshooting steps. In the event the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046122/
Bad!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as i ran two things that required internet on my pc this thing basically gave out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tilted,
We sincerely apologize for the connectivity issue you are having with your ASUS network adapter. This is definitely not the norm and it's not the type of quality to expect from ASUS products. Please allow us to make your experience with ASUS a better one. We recommend that you reinstall the wireless driver. You can find the driver by visiting the webpage linked below.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306043111-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/supportonly/usb-ax56/helpdesk_knowledge/?model2Name=USB-AX56
Wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for us so we returned it to Best Buy for a refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
I'm sorry to hear that this device is not working. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2306043111-0005) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Adus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They advertised it for 32 but rang it up for 50 at best buy.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Solid solution for refurb tower without wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on a refurbished mini-tower. Installation was a breeze and it got the machine online on our home network instantly. My only knock on it is that for whatever reason, the baseline settings are limiting its performance to under 300mbps up/down on our 1gig fiber connection. Still plenty fast for anything we need, and extremely reliable so far.
I would recommend this to a friend - Pros mentioned:Size
Worked as advertised.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal compact and perfect for a laptop. I recommend this.
I would recommend this to a friend - Pros mentioned:Overall performance
Fixed my internal WiFi issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My asus laptop would be connected to my at-home wifi for about 10 minuets and then would suddenly disconnect saying there was no internet access meanwhile I could be on my phone, and my mother could be in the room right next to mine on videocalls for 10 hours a day with no problems. After I established it wasn't a problem with the wifi, I bought this after trying to get it fixed. This allows me to have a second WiFi connection at all times and has done the trick for about a month now. I am so happy I saved my $1500 laptop with this virtually inexpensive item!
I would recommend this to a friend