Customer Ratings & Reviews
- Model:
- USB-AX56 Nano
- SKU:
- 6540490
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the USB-AX56 Nano AX1800 Dual-Band Wi-Fi 6 USB Network Adapter for its ease of use, overall performance, and impressive speed. The adapter's convenient size and simple installation process are also appreciated. However, some customers have reported connectivity issues, overheating problems, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
I Do Not Recommend This Adapter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this little adapter in hopes to upgrade my laptop's wifi signal. I installed the driver and plugged into USB3 port. To my amazement, the wifi speed is literal garbage with frequent disconnections. My 8 year old laptop's wifi performs better than this. I am considering returning this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nyankana,
We are sorry to hear about your disappointment with this ASUS wireless adapter. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We recommend troubleshooting the issue with the steps found in the following FAQ: Troubleshooting - Wireless Network Problems - https://www.asus.com/us/support/FAQ/1015073/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2210037213-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried various times and it just wouldn’t work. It shows that I CAN use wi-fi now, but I could never actually connect to a router. Dissapointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Isaac,
We're sorry to hear that the USB Network Adapter is not working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work or connect to internet even with driver installed. Not recommended.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Astro,
We sincerely apologize for the connectivity issues you've faced with the USB Network Adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse than the one I had and this was more powerful, supposedly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertT,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206018757-0004) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support