Customer Ratings & Reviews
- Model:
- USB-BT400
- SKU:
- 6253025
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the USB-BT400 Bluetooth 4.0 Adapter's ability to add Bluetooth functionality to their computers and its ease of installation. Many found setup quick and straightforward. However, some users experienced compatibility issues with certain devices. The adapter's performance varied depending on the specific devices used.
This summary was generated by AI based on customer reviews.
For ps5 to pc
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for a ps5 controller to my pc. Works great no issues.
I would recommend this to a friendASUS Bluetooth 4.0 USB 2.0 network adapter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not as easy as it had described. I ran the CD and manually ran it. However, the icon do not show on desktop. Called technical support, could not hear what the person was saying. Requested for instructions on how to set up by email, have not rec'd it so far.
No, I would not recommend this to a friendNot sync with the video
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok but for some reason, when my speaker got connected to my PC using this adapter the audio of my speaker does not sound good. The audio is behind from the video. It's not sync with the video.
No, I would not recommend this to a friendJursting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great !!!! Followed the directions, easy - peasy. Thank You
I would recommend this to a friendGreat
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Works great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dongle for my build, connect to my things quickly.
I would recommend this to a friendworks as expected
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great transfer speed and no issues with connectivity if placed in a good spot.
I would recommend this to a friendSmall but mighty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did the trick for my son's desktop so he no longer has to hardwire.
I would recommend this to a friendGood buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great Bluetooth adapter. But its a little short in range.
I would recommend this to a friend- Pros mentioned:Bluetooth
Bluetooth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a bluetooth xbox controller and didnt have bluetooth on my pc so i looked for options and found this. Works as intended give my pc bluetooth.
I would recommend this to a friend Works well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would recommend for anyone with an older pc or just expanding
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good item for the price and if looking for a branded
I would recommend this to a friend- Cons mentioned:Compatibility
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only seems to work with my mouse but not speakers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andres,
We do understand your disappointment and the inconvenience this may have caused if you are experiencing issues or difficulty connecting speakers.
In order to resolve the Bluetooth connection related issue, please verify if the Bluetooth device is working properly, its battery has ample amount of charge and device is powered on, and was paired or connected successfully. Please follow the wizard or instructions in order to connect successfully. Also, please ensure WINDOWS is current with cumulative updates.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Compatibility
Dont waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're using this to connect your XBOX controller to a PC, dont. It stopped working so I had to order the XBOX dongle & hopefully it will work with my controller. Redownloaded the driver and it wouldnt recognize the device. Just fork out the extra for the Microsoft version that will work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the adapter. Have you tried to use it in another notebook? Was it able to pair? Does it work with other devices? If you would like to resolve it, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste ur time. This is already an outdated usb dogle for bt. Spend a few bucks more and get 5.0
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Awesome,
The ASUS BT400, with BT v4.0, still supports all Bluetooth devices out in the market, just like a BT v5.0 controller does.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Hard to get working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My motherboard didnt have built in BT. And this didnt help with all the trouble shooting i had to do. Sure i got it to work every once in a while but i feel that was just luck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sobe414,
We do understand your disappointment and the inconvenience this may have caused.
If you are experiencing issues or difficulty with Bluetooth connection, please verify if the PC meets the system requirements of the Bluetooth adapter. If it does, please check if the chipset driver was installed and Windows is up to date. Also, verify if the USB port is working properly and check if the Bluetoooth device is working properly. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Didnt do what is said it could do
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It said that it could connect my older pc to internet. It cant. i tried the disk and everything and nothing worked. i needed an adapter to connect to internet because my pc is older. it never worked. spent $22 on this garbage and never worked
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the connection issues you're having with this model. We would recommend that you ensure that you're running the latest firmware version. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for with this, the audio quality is utter garbage and I wouldn't buy again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear robert,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2111011142-0006] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Not working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get my keyboard (wireless) to hook up. Tried calling the tech support and they were no help.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 1234,
We're sorry to hear about the issues you're having with conecting this unit to your keyboard. We would recommend that you update the driver on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Driver: https://www.asus.com/networking-iot-servers/adapters/all-series/usbbt400/helpdesk_download/
Not what i needed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i needed the expert misled me but oh well
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorr to hear that this model did not meet your expectations. Can you please provide us with more information on the issues you're having? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support