Customer Ratings & Reviews
- Model:
- V500MVC-I71TB
- SKU:
- 12293565
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Not intuitive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer seems fine but isn't intuitive. Best Buy did not do a good job transferring data from the old computer and we can't do simple resets of defaults. We will try Geek squad to do things that were easy on HP.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jerry S,
We're sorry to hear that you're having issues transferring data from your old PC to the ASUS V500MVC Desktop and we apologize for any inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506008249-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
MyASUS - ASUS Switch - https://www.asus.com/support/faq/1046371/
MyASUS Frequently Asked Question (FAQ) - https://www.asus.com/support/faq/1050467/
ASUS V500 Desktop Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst computer I have ever purchased. I would not recommend this worthless machine to anyone. It is not what is advertised as performance is very lacking.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KathleenG ,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2507006742-0004] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
bad nic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The network interface card will not recognize my ethernet connection. Cannot connect to the internet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User815816,
We’re sorry to hear your ASUS V500MVC is not recognizing the Ethernet connection. To help resolve this issue, we recommend reviewing the steps in the troubleshooting guide linked below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507006742-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Computer Wired Network (Ethernet) Issues - https://www.asus.com/support/faq/1015740/