Customer Ratings & Reviews
- Model:
- Q540VJ-I93050
- SKU:
- 6534578
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the Vivobook 15.6" Creator Laptop's excellent screen quality and strong performance, making it suitable for demanding tasks. However, some users experienced issues with battery life and occasional overheating. While generally easy to use, the laptop's susceptibility to fingerprints and the sound of its fan were also noted by some customers.
This summary was generated by AI based on customer reviews.
Great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Staff well prepared to support and advice us.
I would recommend this to a friendcompatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop but stil not appropriate for heavy work.
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. I use it for work and take it with me.
I would recommend this to a friendRecommend this laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop and good quality! Highly recommend it.
I would recommend this to a friendTotal gamer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop, it is a perfect gamer, very confortable
I would recommend this to a friendGreat bang for your buck.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, really easy to set up and no bloatware.
I would recommend this to a friendOpen box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was out of the box and I ended up returning it due to some glitching issues. I had a different computer I bought a few years ago that was out of the box and I still use it though. So I guess it was just a random glitch
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samuel E,
We sincerely apologize for the issue you've faced with the notebook and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305087231-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Perfect for my class work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I could have hoped for stupendous display
I would recommend this to a friend- Cons mentioned:Heat
Great if you don't need to use the graphic card.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took the laptop back to local Best Buy today because it keeps overheating and shutting down. The person there reset the resolution to try and keep the graphic card from overheating. It is still shutting down. SO, I will go back to the store again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you are experiencing issues with overheating . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number ( N2306026958-0008) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sick, but ram could be better always on 50 ram usage
I would recommend this to a friend- Cons mentioned:Heat
Looks impressive, but not so much
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product. It quickly heats to beyond ASUS recommendation even for simple tasks: internet surfing, embedded videos, youtube. It just doesn't cool well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Douglas,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306009119-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
- Cons mentioned:Battery life
Horrible Battery Life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are ralking sbout 2Hours and 55 minutes of a fully charged laptop with brightness at 45%, disabled graphics card, updates bios (ver 306) and reinstallation of windows battery drivers. Called asus and even they recommended to return it. I agreed…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Our sincere apologies for the battery problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to the Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306026958-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Geek squad not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is awesome the best by geek squad service sucks that supposedly took my documents and files off my old machine but missed most of the data. Barry disappointed
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric M,
It is really unfortunate to hear about the issues you had with Best Buy's Geek Squad. Please accept our humble apologies for the inconvenience. This is definitely not the kind of experience we want our customers to have with our authorized resellers. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306009119-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Never buy Asus or Lenovo again!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor battery life, have had problems since it was purchased. Less than 9 months, won’t recognize Asus monitor plus lost keyboard driver!! It’s dead!! Only way to get it fixed is to pay additional $300 to mail it to Asus!!
No, I would not recommend this to a friend - Cons mentioned:Battery life
Massive over heating issues!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop for traveling for playing some minor games like team fight tactics. worked wonderful for the 1st 6 months ive had it for that. sadly after the last 3 months ive used it while traveling it will shut down and turn off after not even 20 minutes into a game. consistently! its horrible cant even watch movies for longer than a hour as it has the same issue.
No, I would not recommend this to a friend Laptop died after 15 months. Great up until then.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product died (will not power on at all, zilch, zero, nada) after 15 months. Of course this was 3 months past the standard one year warranty. Brought in to Geek Squad for them to take a look... and they confirmed it was completely dead (some motherboard fried issue). Not worth it to get a new motherboard while out of warranty. So now it's just a very expensive brick.
No, I would not recommend this to a friend- Cons mentioned:Heat
3 days in and it’s unusable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop overheats and goes into hibernation mode just opening a game. Waste of $1000. I thought I was helping my kid be able to finish her degree and instead I just gave her another problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laurie B,
Our sincere apologies for the overheating problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Should the issue persist, if you are still within the said period, please contact the store where you made the purchase for an exchange.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306026958-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is essential to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
cheapy made
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice specs but only the lid is aluminum, the body is plastic. A laptop with a core i9 processor and graphics card should not be made of plastic,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear rufus,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2305087231-0029] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Cannot play games. It will shut down everytime.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy something else. This doesn't work as advertised. I was excited to get this laptop because of the hardware specifications. I tried to play a game and within 5 minutes, the laptops shuts down. I returned this to Best Buy and exchanged it for another one to see if it was just that laptop. I just finished spending a few hours intializing this new laptop and installing the game I want to play to experience the same problem. Not to mention there is an Integrated Intel Iris Xe Graphics card which is set as the default instead of the RTX 3035. I will be taking this back and getting a different laptop that can handle playing a game longer than 5 minutes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarkJ,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent laptop. It does play games that meets system requirements, without compromising system stability and performance as long as Windows is up to date.
Should you need further assistance with other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life on this sucks it don't stay charged long
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donna S,
We sincerely apologize for the battery life issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306009119-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/