Customer Ratings & Reviews
- Model:
- Q540VJ-I93050
- SKU:
- 6534578
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the Vivobook 15.6" Creator Laptop's excellent screen quality and strong performance, making it suitable for demanding tasks. However, some users experienced issues with battery life and occasional overheating. While generally easy to use, the laptop's susceptibility to fingerprints and the sound of its fan were also noted by some customers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Mr.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After updating the BIOS, reinstalling the driver...the battery didn't last more than two hours working in microsoft office.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Karlos,
We regret to learn that you are experiencing battery draining issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306026958-0033).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
It's Pretty to Behold, but Simply Doesn't Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.having an RTX3050 6gb gpu, you'd think this is a decent (not great) gaming laptop... while the OLED screen is beautiful to take in and the resolution is incredibly crisp with amazing HDR colors etc... it grinds to a halt and crashes as if it's overheating while playing any game even on mid settings. Returned. --- I suspect the laptops design is aimed at graphic designers who won't tax the system quite as hard as a serious gamer... it's cooling system is mediocre... as someone who wants to game on the laptop as well as work though, it just doesn't cut it since it crashes 15 minutes into Spider-Man and even No Mans Sky on medium settings.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin M,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306026958-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery last only 3 hours. Web cam does not work. Screen freeze. I bougth an open item first, then i changed for a new one.. both with similar issues.. i returned it back again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rpar0426,
We sincerely apologize for the poor experience you had with this ASUS laptop. We can assure you that this is not the norm, many customers have been happy with this model so this is not the kind of quality to expect from ASUS products. We recommend trying to get a replacement from Best Buy if possible. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306026958-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
91 Celsius after 30 minutes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 13900 series all run hot. Asus made ZERO attempts to handle that and it shows. Thermal throttled and then overheated three times while installing programs and reached 91 Celsius after half an hour of Minecraft.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rocco,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306026958-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
- Pros mentioned:Performance
2 hour battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking before you touch it otherwise so many fingerprints Great performance as long as it's plugged in
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306026958-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
- Cons mentioned:Gpu
Looks great but crashes when gaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is beautiful and it mostly ran well unfortunately it would repeatedly crash when trying to play games like harry potter legacy and the sims. This was likely a gpu issues and i had to return it.
No, I would not recommend this to a friend Buyer Beware on this computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware if you purchase this laptop, make them open the box before you leave the store and verify, it is the exact item you purchased. If not you might end up with one of their unchecked, resealed by then returns. Then if you go to exchange or return it they threaten you with felony charges. Better yet don't buy this laptop from bestbuy, go somewhere else that doesnt treat their customers like the enemy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
I'm sorry to hear that you receive a used unit. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2306026958-0018) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Good light wheight but finger print
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop fast and good battery life, but finger print stick everywhere,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model and would like to apologize for the fingerprint issue you're experiencing. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2305087231-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Trash …
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A laptop that gets super hot and battery life last 2 hours is not acceptable in 2023
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rafael,
We regret to learn that you are experiencing overheating issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306026958-0020).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Did not meet expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, I had this laptop for 14 days and it blacked out. Went through GeekSquad online to no avail. Spent an hour with GeekSquad in the store - neither could determine the issue. Fortunately had Total Tech, which allowed me to return the laptop and exchange for a different laptop. Needed to have them clean the hard drive since I already had sensitive information on the hard drive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tweety,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you no longer have the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306026958-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Overheated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. Overheated on game even when set at very low graphic levels. Games like WOW, Overwatch, and TF2.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher L,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306026958-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance, Processor speed, RamCons mentioned:Battery life
Most outstanding business laptop in 2023
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look no more, this is hands down one of the best laptops today! I’ve had several high-end laptops from Macbook Pro to HP Spectre; for the specs, this is definitely the most bang for your buck. Pros: Speed, performance, and Intel Core i9 is a beast. Combined with 16GB RAM and 1TB SSD, everything is fast and furious. The OLED screen with a 120Hz refresh rate is beautiful. The aluminum casing and the keypad give it a premium feel. Even the charger has a premium feel to it, too. For audio, this is by far the best sound I’ve heard coming out of any laptop. Harmon Kardon's audio did not disappoint. The fingerprint button built into the power button is a convenient and smart design. Cons: Battery life is average. Light use of internet browsing with minimal screen brightness gave me about 4 hours of runtime. I cannot think of any more cons for this laptop. Disclaimer: I am not a gamer. I cannot comment on the performance of video games. But for business and personal use, this is an excellent laptop.
I would recommend this to a friend Overheating Issues, beware!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't play games of the Xbox Game Pass, Laptop overheats and enters into sleep mode to protect from meltdown, Also had overheating issues by just having google meetings using chrome explorer, very disappointed with the thermal management system of the laptop....
No, I would not recommend this to a friendDon't trust Price Match
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the plus membership ($50) to get the price match. However, I'm unable to get the price match (which would have saved me $100) but I accepted 'free' trial subscription software in wasn't interested in and was told I could cancel any time. I've spent more money at Best Buy than I'd like to admit. After being on the phone for one and a half hours, I was disconnected and now they're closed. Planning on buying the exact same laptop and returning the one I have currently to save money (not time).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We certainly understand your disappointment with the price of the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306026958-0017] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Allow me to help you avoid headaches
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer disgusts me. It is only good for work and small tasks (DO NOT TRY TO PLAY GAMES). It was so bad that I even exchanged my first computer out for a different one and yet still had the same problems. After about 2 days of enjoying this computer and playing games it will hibernate mid game, have low frame rate, and freeze at times. Then there is the tech support, it is horrible and offers almost no help. Avoid asus and avoid your laptop problems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph,
Please accept our sincere apologies for the problems you've encountered with the notebook and our support team, as well as the inconvenience. This is not the experience we want our customers to have with ASUS products and services. We understand how frustrating this must be for you and we will do everything we can to make it right. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which our Product team will review.
Give us a chance to make your ASUS experience better. We recommend following the steps in the FAQ below to troubleshoot the device if you still have it. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number "N2306026958-0025" as a reference so that we can further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
- Cons mentioned:Heat
meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overheats easily. shuts itself off without warning. when shut off, fan stops so it remains in an overheated state.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steven O,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306026958-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Disappointing quality control and build quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged this item once for another because the cord was damaged out of the box, both Best Buy and Asus couldn’t provide me with a replacement cord for the unit, so I exchanged it. I ended up returning it entirely after the second one had a screen that was not square when it was closed (there was a noticeable tilt to one side on both edges of the laptop when it should have been flush). I decided it was not worth the near $1000 price for that build quality. I still like Asus and the specs, but these units disappoint me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jared,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306026958-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not my pick
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the computer in excellent open box condition and then couldn’t turn it on because it didn’t come with a charging cable and the cable we had already wouldn’t sit correctly in the computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chelsea C,
We are sorry to hear that your ASUS laptop did not come with a charger in the box. We recommend reaching out to Best Buy to see if they have the charger available, if they do not then we recommend reaching out to our online store support for assistance with getting a charger. In case you need it, our store support contact numbers are 1-855-755-2787 or 1-571-918-6022, and the open hours are Monday - Friday 6AM - 9PM PST; Saturday - Sunday 6AM - 5PM PST. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306009119-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Asus laotp
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year the screen started flickering. Laptop has to be restarted many times due to freezing.
No, I would not recommend this to a friendOnly lasted two weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was purchased as a gift for my nephew. After he used this laptop for a couple of weeks it went black and died. The original gift was another laptop from Best Buy and that too died. So, this is the second one which I tried to return and Best Buy will not take it back!
No, I would not recommend this to a friend