Customer Ratings & Reviews
- Model:
- Q540VJ-I93050
- SKU:
- 6534578
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the Vivobook 15.6" Creator Laptop's excellent screen quality and strong performance, making it suitable for demanding tasks. However, some users experienced issues with battery life and occasional overheating. While generally easy to use, the laptop's susceptibility to fingerprints and the sound of its fan were also noted by some customers.
This summary was generated by AI based on customer reviews.
Good laptop, impossible to find extra charger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a word of warning, it's basically impossible to buy extra chargers for this laptop. I've put two side-by-side, one that came with the laptop and one that I bought online, and even though the chargers are the exact same model number (ADP-150CH B) the connectors are different, and all the ones I can find online are the incorrect size.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jonathan S,
We are sorry to hear about the charger issue that you have been facing with your ASUS laptop. We recommend reaching out to our online store support for assistance with getting a charger for your laptop. You can contact our online store support at 1-855-755-2787 or 1-571-918-6022, open hours are Monday - Friday 6AM - 9PM PST and Saturday - Sunday 6AM - 5PM PST. You can also use live chat support here: https://livechat-am.asus.com/chat/#/?country=eshop&skill=STORE
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305087231-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Great Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service always as usual, I will return. Sir William was very helpful.
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A powerful laptop that delivers and is a well-built computer.
I would recommend this to a friendWorks as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value upgrade on sale from just before christmas
I would recommend this to a friendGood Laptop for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop has been great for video editing. No complaints
I would recommend this to a friend- Cons mentioned:Battery life
Overheating and Battery Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this computer for my daughter going to college. She has used it for approximately 4-5 months, and she advises that her computer has been overheating and losing battery power significantly. Wondering what we can do as we do not want to have to purchase another computer before her first year of college is even over. She is doing class work and we purchased according to the specs from the engineering college. I would not recommend this computer even though that's what the salesperson recommended.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kim C,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot both the overheating and battery issues described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306026958-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
https://www.asus.com/support/faq/1043914/
- Cons mentioned:Heat
Gaming laptop hardware that can't run games
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried running 12 year old games like Portal 2, graphics cranked down with the Nvidia card turned on and it just. keeps. overheating. Whats worse is i bought it just before traveling for a few months and can't return it. This should not happen on a laptop with these specs.
No, I would not recommend this to a friend meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I mean, it's a laptop. Nothing too special. Does what it needs to do. Has a weird 10-key, which I wish I would have paid attention to when I bought it.
No, I would not recommend this to a friendDissatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by the salesperson the laptop was touch screen. It was not. Also, new laptop but the camera doesn’t support Windows Hello biometrics. Not good. Do not recommend this machine. My 5 year old machine is better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shan H,
On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the device specifications. This is not the quality of service we aim to provide, and it's not representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. As a result, we will do everything to ensure that this does not happen again. If you are still within the window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306009119-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop not available for pick up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3/29/24, Best Buy said it would be ready 4/09/24, I said I could not pick up until 4/24/24. Came in to Best Buy 4/24/24 to pick up laptop. Was told laptop is not ready, is not here, no estimated day of arrival, look for an email. Disappointed laptop is not here to pick up when arranged.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MartinM,
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2306026958-0041) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Save yourself stay away!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience qnd lots of headaches. Weve only had a few years and it has motherboard issues. It wont connect to wifi or dettect that it has bluetooth
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Destiny C,
We sincerely apologize for the connectivity issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306026958-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1015073/
https://www.asus.com/us/support/FAQ/1042394/