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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 843 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the Vivobook's strong performance, especially for mid-level gaming, and its excellent screen quality. Many appreciate its lightweight design and ease of use. However, some users point to the battery life and tendency to generate heat as potential drawbacks. A few also mention that the laptop's surface attracts fingerprints.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 843 reviews
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display was beautiful! Everything visually about it was amazing, but i believe the one i purchased was defective. It would turn itself off after an hour of use, and when geek squad tried helping me, it decided to not load at all.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jess,

      We sincerely apologize for the issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.

      Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306007722-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Horrible packaging when shipping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is good so far. However, the computer was shipped and when we recieved it, the box was smashed terribly. The computer inside was in a box but there was NO packing around any of it. Very disappointed in Best Buy not packing there electronics better. Will not order from Best Buy again. Hoping the computer keeps working ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. It is fast and the screen colors are amazing. The numeric keyboard keys are placed a little too close together and some of the keys above it and below it (like the period) are placed in a different spot then my work computer so that’s been a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    A perfect laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It replaces an older laptop, It is fast, I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best buy from Bestbuy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Great performance. Thank you Bestbuy

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    I5, 16gb

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fast, but bit heavy. good for college students.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Steve's doing good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs very well, connects to wifi fast and automatically and runs every i need it to run

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mac to ASUS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son, who is in his freshmen year of college. He is a business student and we sent him to college with a MacBook Air. It was difficult for him to complete assignments in specific applications, so we bought the ASUS. He loves it and it works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value when on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very strong and sturdy laptop. only qualms about it is the pre-loaded software at startup - it really drags performance down and as such i don't think it would be able to handle serato live which is one of my top use cases - the other being trading which it does very nicely when combined with 2 other screens (21 inches)

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer!! Super fast, great graphics, tons of memory!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Property Manager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service !!! Very happy with your technical support the gentleman that came to my house was so kind and qualified to transfer all my files from my previous old computer and restored my files to my new computer that I purchased at Best Buy! So happy that I recommend their technical support 100% to everyone!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall decent laptop, very rugged.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good laptop, battery lasts about 6 hours while multitasking for school but gaming struggles when not plugged in. The asus software is very helpful and is easier to use instead of windows settings. Side note, the metal chassis is really nice and strong. I've accidentally dropped it on the corner from about 3ft and it still works great. The OLED and colors are amazing. Very nice.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    The best except for the battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best except for the battery life and everything is the best

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    I really like my ASUS 15.6 OLED Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very happy with the performance of this product!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Laptop. Beautiful screen display, fast, reasonably priced.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best PC of my life. Very fast, good GPU, i7, SSD

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Must have!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as I needed. Computer is fast, graphics look neat

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Perfect student laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for classes. Crisp picture and great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is beautiful!! Speed is awesome too!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Asus laptop

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. Display is really nice looking, and runs smooth

    I would recommend this to a friend
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