Customer Ratings & Reviews
- Model:
- Q530VJ-I73050
- SKU:
- 6534577
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the Vivobook's strong performance, especially for mid-level gaming, and its excellent screen quality. Many appreciate its lightweight design and ease of use. However, some users point to the battery life and tendency to generate heat as potential drawbacks. A few also mention that the laptop's surface attracts fingerprints.
This summary was generated by AI based on customer reviews.
disappearing microphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop, nice price. But microphone disappeared after a week of use ("no device found" in settings, speakers work normally). Makes the computer pretty useless for video calls. Driver download didn't work. Still working with Asus to figure out what the issue is. pretty disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joe O,
We sincerely apologize for the microphone issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2307012418-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015070/
Poor quality for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very low quality. Not recommended for gamers. Doesn’t have enough cooling capacity and shuts down upon loading high resolution and memory games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2307001989-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046480/
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 6 months out of warranty and the USB drives are already failing. Cheap trash hardware not built to last.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric Smith,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2307001989-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043160/
