Customer Ratings & Reviews
- Model:
- M1607KA-V16.R516512
- SKU:
- 6638906
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Vivobook 16 laptop, particularly its performance. Users describe the laptop as dependable. There were no cons mentioned about this product.
This summary was generated by AI based on customer reviews.
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for everyday use. It runs apps smoothly with no lag.
I would recommend this to a friendMeh laptop screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is just ok seems not sharp enough and the colors are kind meh. Wouldn’t pay more than 300 for it It
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MaciejD,
Thank you for sharing your experience with the ASUS M1607KA Laptop. We sincerely apologize that the screen quality did not meet your expectations in terms of sharpness and color. Your feedback will be passed to the product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2512018491-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A bit slow laptop when I am using. Maybe it's because of the processor
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear YashS,
Thank you for sharing your experience with the ASUS M1607KA laptop. We apologize that you are encountering slow performance and understand how inconvenient this can be.
To help improve system speed, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can further investigate or assist with repair options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2512018491-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
ASUS Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet. Set up was quick, no issues.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear craig91,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2512018491-0001) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Delayed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My item was delayed for over a week. I ordered it on 11/28 and received it 12/15.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RiotD,
Thank you for sharing your experience with the ASUS M1607KA Laptop. We sincerely apologize for the delay in receiving your order and understand the frustration this may have caused.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2512030807-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slow system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret to have sold my 2020 MacBook and purchased this Asus laptop. It is significantly slower than my previous laptop and lacks a keyboard light. Additionally, its display resolution is satisfactory. I strongly advise against purchasing this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dreamer88,
Thank you for your feedback regarding the ASUS M1607KA laptop. We are pleased to know that you find the display resolution satisfactory, and we sincerely apologize for the slower performance you have experienced and for the absence of a keyboard backlight, which we understand may affect usability.
To help optimize your system, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2512016198-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Labtop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got this item. So I don’t know why appear in my purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LillianP,
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to BestBuy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2512016198-0003) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Speed
100% recomended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.100% Great touchpad and keyboard. Pretty good battery life and processor
I would recommend this to a friend - Pros mentioned:Overall performance
Great for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer works really well, and I got it on sale for a great price. Sometimes the Wifi cuts out, so that's keeping it from 5 stars, but overall I'm pretty pleased with this computer
I would recommend this to a friend