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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $549.99

Customer reviews

Rating 4.4 out of 5 stars with 35 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Vivobook 16 laptop, particularly the quality of its display. Users find the display to be visually appealing and of high quality. There are no negative comments available for this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-35 of 35 reviews
  • Pros mentioned:
    Display quality

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the price. Fast and reliable . Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Vivobook purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came to me with the box sealed perfectly. I loved it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ASUS Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was fine but the presentation of it by the sales person didn't mention some features that weren't there

    I would recommend this to a friend
  • Pros mentioned:
    Display quality

    Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer, I like this ! Good worker , nice nice !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Value for Money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the specs for this particular level of laptop are top notch. From visual n sound to performance, asus did a great job. JUST BACKLIT KEYBOARD IS MISSING.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Repairs take way too long.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop needs repairing. Told it would about 3 weeks. I can't be without it that long. This is not acceptable.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PatriciaM,
      We apologize for the inconvenience you have encountered with your unit . Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional. We understand that you have send the device in for repair .
      To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at [email protected], and please include the link to this review for reference.
      Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2501023686-0004.
      Thank you for choosing ASUS!
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Value for Money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the money, easy to use with very good screen viewing cabability. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maureens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment. I like how the mouse works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an upgrade that I am very happy with. So much faster than my 6 year old previous laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, and ease of ordering and delivery was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an open box item and it was in new condition. GREAT price also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Vivobook 16

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A reliable laptop at an affordable price. Perfect for doing emails and surfing the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience, great facilities were provided. I am very satisfied. I recommend it to everyone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unhappy user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer comes with too much junk software installed.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Daniel,


      Thank you for your comment.

      We do understand your concern regarding the preinstalled applications and the inconvenience this may have caused. These applications are imtended to optimize and enhance your computing experienece. You are always free to uninstall these if not needed. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Avoid ASUS if you can.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black screen of death a month after purchasing. Had to send back to the manufacturer.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bob W,

      We sincerely apologize for the blue screen issue you've experienced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand that you have sent your device in for repair, and we hope the issue is resolved as soon as possible and that the device will be returned to you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010315-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

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