Customer Ratings & Reviews
- Model:
- M1603QA-R712512
- SKU:
- 6535990
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Vivobook 16" laptop's performance, battery life, ease of use, and screen size. Many appreciate its affordability and the ample RAM and storage it offers. However, some users noted that the keyboard lacks backlighting and that the speakers and number pad could be improved. A few also expressed dissatisfaction with the pre-installed operating system.
This summary was generated by AI based on customer reviews.
Trackpad is non-functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The track pad turned itself off 5 days after I got it. After trying to figure out how to fix this by googling painfully using the keypad and my phone, I tried all the the F6 notes and downloading updated drivers etc. I hit F6 sooo many times and all it said was 'trackpad disabled'. I took it to Bestbuy. The guy hit f6 and it came back on. I was astonished and asked how he did it, cause I had done the same thing multiple times, to no avail. But, I swallowed my pride and assumed I didn't know how to push buttons correctly and took it home. Less than 3 days later, the trackpad disabled itself again. I tried F6 again and again and again, and it won't come back on. I tried the Bestbuy online help, which was no help at all. I'm desperately trying to function at a new job, and have to organize ordering a new computer through work before I can return this piece of crap to Bestbuy. I've purchased a cheap external mouse so that I can use it until the new computer arrives. I've had it about 3 weeks total. It has made my life so much more difficult while trying to get up to speed at the new job.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melinda F,
We sincerely apologize for the touchpad issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210028105-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042539/
Great computer !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very pleased with my new laptop computer ! I got a good deal on it (on sale) and the instore Geek Squad people were very helpful !!
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friend i bought thos for seems to like it so far. I have a vivobook myself, a different model, and it works great too and its older than this one.
I would recommend this to a friendKathy's latop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best purchases at BEST BUY. The services of the GEEK SQUAD were tremendous Thk you Ed Romatzick 10/27/23
I would recommend this to a friendNice!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is beautiful and sleek. I'm only giving 4 stars because it was so big. Felt like I had a desk top but that's just my personal preference. Go for it, you might like it.
I would recommend this to a friendASUS Vivobook 16" Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was for church pastor and works very well with all that is needed of it. Especially streaming.
I would recommend this to a friendGreat laptop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is great and exactly what was needed for my application and use. Would buy again if was in need for another.
I would recommend this to a friendGreat features at great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been great so far. It provides me with all the features I need for normal daily activities such as email, creating invoices, etc.
I would recommend this to a friendGreat all around laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the keyboard, the screen quality, and the portability. My only wish was that it came with more storage by default and had upgradable RAM. Other than that its a solid machine.
I would recommend this to a friendLab top
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live my lab top. Love that it’s link to my big computer.
I would recommend this to a friendGreat buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for the price, has many features and great compatibility with accessories
I would recommend this to a friendWise Investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rate this purchase a good investment. All its features are relevant to my needs.
I would recommend this to a friendWorks good just what I wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got advice from my grandson about the product, perfect fit, very good product
I would recommend this to a friendEntrylevel gamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the young one will love having a entry level gaming laptop to play his games. Over all I did buy this for Xmas gift but knew I was buying a good product
I would recommend this to a friendtitle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very good laptop. (Requiring a maximum length for a review is BULL)
I would recommend this to a friendGood hefty laptop for school
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky laptop that will withstand a beating, good amount of ports and great for running more intensive programs for school. Little heavy but you get used to it, and overall a good laptop.
I would recommend this to a friendHail Asus!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome graphics and easy functionality, it works great for my college courses
I would recommend this to a friendThank you!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glorious experience. Staff was friendly, knowledgeable and prompt. These folks have their stuff in order.
I would recommend this to a friendOk ish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this laptop almost 2 years now it was ok at first but I have issues with it holding battery life it drains fast after having it about 6 months.
No, I would not recommend this to a friendCustomer service review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer so far and wonderful service when I purchased it! I definitely recommend to anyone that is looking for a laptop
I would recommend this to a friend