Customer Ratings & Reviews
- Model:
- E1404FA-BB33
- SKU:
- 6549406
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers value the Vivobook Go 14" laptop for its processor speed, RAM, and HDD capacity, which are considered adequate for the price point. It is also suitable for basic tasks and entry-level gaming. However, some customers have expressed disappointment with the screen display, particularly its brightness and the lack of a backlit keyboard despite being advertised as such.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Build quality
Great build but bad screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, but the screen is terrible. Solid build and good performance though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the display issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2401046483-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop, nice display, wish it came with more RAM
I would recommend this to a friendGaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stepson loves it! Plays Fortnite and a couple other games
I would recommend this to a friendGreat laptop for small business
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my new laptop. Bought it to use for my small business and works great with my design software.
I would recommend this to a friendRecommend Laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect laptop for basic task and entry level gaming, completely recommend
I would recommend this to a friendAsus Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was good but you have to install Microsoft on it.
I would recommend this to a friendHigh school laptop pc
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my son for schooling. Great option to buy and is user friendly.
I would recommend this to a friendEasy to use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device fir what it was needed for the maternal unit was happy with this gift
I would recommend this to a friendGreat and affordable.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is excellent for the office work I use it for.
I would recommend this to a friendbad spec's on Best Buy's web site
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is advertised by Best Buy as a backlit keyboard. So I buy it and find out the model they sent me plus an open box one I went to buy today, is NOT backlit. Shame on you Best Buy!!! So I returned the 1st one that I had shipped to my house and refused the open box at the store when I went to pick it up. So be aware, there is NO backlit keyboard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wally,
We do understand your disappointment and the inconvenience this may have caused.
This specific laptop has no keyboard backlit. We will contact the appropriate department in order to make the necessary changes. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Processor speed
It's definitely a laptop you need.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Previously I had one of these and it was incredible, but I had to give it to my cousin because he was delighted, very fast and easy to handle, the images look incredible
I would recommend this to a friend - Pros mentioned:Size
ASUS Vivobook 14inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a smaller traveling computer and this one is great for that.
I would recommend this to a friend