Customer Ratings & Reviews
- Model:
- Q543MJ-U93050
- SKU:
- 6568758
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent screen quality and strong performance of the Vivobook Pro 15, frequently praising its ample RAM and storage. While many appreciate its ease of use and lightweight design, some users mention that the fan can be noisy and the device may become warm during intensive use. A few also point out the lower refresh rate of the screen and the somewhat cramped number pad.
This summary was generated by AI based on customer reviews.
Asus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product so far. I have not had any problems
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My spouse loves the laptop for its mobility and ease of use.
I would recommend this to a friendGreat Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all around laptop i recomend it a lot for buying it
I would recommend this to a friendmy computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far it is working every well. I am very pleased with it.
I would recommend this to a friend- Pros mentioned:Battery life, Processor speed
This laptop is stacked!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned a variety of laptops over the years, some powerful for gaming and some for portability and good battery life and I have to say this is the most impressive balance I have found for both. Many high-end gaming laptops don’t even have the specs such as memory and HD space that this Asus does, and I really do like it. My first Asus laptop was a gaming laptop I bought back in 2010 which I used for school, and since then I really like their products. Okay, so first off this laptop has ports! Everyone is trying to trim down their laptops with a minimal look only having one or two USB C ports. Thats ridiculous, this computer has USB A, ethernet ports, HDMI, and aux and you won’t need to worry about having a docking station with you. It even has a memory card reader. I also love that this has a numpad, which is surprising for a 15” screen, but they made it work without looking too crowded. I also appreciate the backlit keyboard even though its pretty standard for most portable computers these days. The OLED Screen Wow is all I have to say. For my desktop setup, I have a 2k MSI gaming monitor that cost around $600 2 years ago, which I always found it to be an amazing display…until I compared it with this laptop. This is my first OLED screen to own, and I duplicated games and videos between here and my gaming monitor. I basically couldn’t believe my eyes. The colors look so much richer and gorgeous, and was surprisingly bright for an OLED screen (I turned up the brightness), they state it can get up to 500 nits. Watching some high quality videos also blew my monitor away. I wish I could share a picture of the difference but the camera doesn’t do it justice, you’ll need to see it in person. The screen dims when not in-use as a protective measure to prevent any damage a bright idle screen can have for long periods of time. OLED is an amazing technology, if you’re not familiar with it, definitely research it. I ran some youtube video tests on the screen to compare to other IPS monitors I’ve used, and its crazy to see no backlight bleed or blooming. When the screen is black, it looks like there is no power going to it. Gaming So this isn’t some super gaming beast of a computer, but like I said, the specs are amazing. I played Starcraft, Diablo, Call of Duty, and Bright Memory and it handled them great. A first person shooter like Call of Duty isn’t going to be played on ultra graphics, but still playable. The most impressive part is, the quietness and less heat produced by this laptop as opposed to a full fledged gaming laptop. Those can get very loud and hot to the touch, and even heat your desk up with all those fans running at full speed. I’m actually surprised this laptop performed as well as it did in these games. Performance I can’t stand a computer that is slow and laggy, but with the beefed up specs of 24GB of memory, Intel Core Ultra 9 processor, and a whole 2 TB of disk space, this computer has been very responsive and fast. 16GB is just too low for a gaming computer since Windows will use over half that just for being on. I ran some HD speed tests and was getting around 5000MB/s Read/Write speeds. The processor has a built-in NPU (Neural Processing Unit) to assist with AI tasks which is compatible with Copilot. Its responsive when waking up and boots up quickly. A couple of other things Speakers are nice and loud, and the spatial sound is a good addition. This laptop is lightweight considering its packed with top hardware, and has a nice quality feel with the metal lid. They tout that its a little more durable than a standard laptop by being tested with shock drops, vibrations, and temperature. One thing I do wish this laptop had was a higher resolution. For 15” FHD is not bad, and almost expected, but for having a built in GPU and this gorgeous screen, a 2k resolution would be the cherry on top. Other than that, I don’t have anything on the negative side to say about it. Battery life has been good so far, WiFi 6e gets me near gigabit wireless speeds, has a fast charge, and its portability is fantastic. Overall I’m pleased with it and I think for its price point you get some of the best bang for your buck.
I would recommend this to a friend Epic laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a awesome computer “ can I win the gift card pls”
I would recommend this to a friendEverything but the GPU
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good to use in a bind, but the GPU lacks in VRAM making the use of the laptop skip and lag when loading graphic demanding applications
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris G,
Thank you for sharing your comments regarding the ASUS Vivobook Pro 15 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To troubleshoot the performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405004697-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Cons mentioned:Overheating
Zero if I could
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it, and returned it the next morning. The keyboard lit up, the monitor/screen never turned on. Also after charging for about 20 minutes it got really hot on the keyboard and under. Such a disappointment because it had all the specs I needed. Luckily I was able to return and get the refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dagmara R,
We're sorry to hear that the notebook was unable to boot and we apologize for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405025967-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS - Defective right out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions say to plug in the Asus Vivobook Pro for 3 hours, open the display and push the power button. The keyboard lights up. That's it. That's all I could get it to do. Can't turn off the keyboard which stays LIT. Hopefully it won't catch fire while shipping back to Best Buy. I would have exchanged it but unless I return to Best Buy (over 30 minutes away), I will be charged AGAIN for this non-working laptop again (now over $2200) until they get it back. Which makes no sense since I paid for it in the first place; why do they need to get paid a 2nd time? Your senseless policy lost yourself a sale. Now and in the future.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph M,
We're sorry to hear that the notebook is unable to boot and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Overheating
Highly disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats a lot and the display just turns off randomly after a few minutes. The disgn looks nice but functionally not very good. However, I will say best buy gave me a real good deal on it and it comes with a guarantee.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jose B,
We sincerely apologize for the overheating and display issue you've faced with the notebook and for the inconvenience caused. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2405025967-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Good with Weight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it's good—heavy Laptop. The touch pad gets stuck sometimes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ankur S,
Thank you for sharing your feedback on the ASUS Vivobook Pro 15 Laptop and we apologize for the issue you're experiencing with the touchpad. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405004697-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/
Open Box 'Good' would not boot.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refers to the openbox 'Good' I tried to pickup at the Pasadena Best Buy Store. It booted to a strange screen. When I asked for help the staff said I would have to make an appointment. The store did refund the money but that was the extent of their helpfulness. There is always a risk with open box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WillBill,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused. If the laptop will not boot up normally into the Home Screen, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but still will not bootup, please repeat the power cycle process again. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear
the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If problem persists after performing these steps, please do a Cloud Recovery to restore the laptop to factory settings. For helpful tips on how to perform a cloud recovery, please visit our Product Support page at: https://www.asus.com/us/support/faq/1050478/
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not goog for design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for design. Laptop used %50 cpu and %80 ram when I run simple file in photoshop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405004697-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop, but the glossy screen is a problem…..
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pedro R,
Thank you for sharing your comments regarding the ASUS Vivobook Pro 15 Laptop. We understand that the design of the screen didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405004697-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do Not Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst laptop I have ever had in my life. I will never buy an ASUS again. Best Buy please remove them as a supplier, their computers are absolute garbage. My screen constantly freezes for no reason. Videos constantly pause and I need to shutdown numerous tasks. The sound constantly goes in and out and I need to restart my computer. Do not buy anything ASUS they are going to just take your money and give you a product so poorly built and made.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdamL,
Thank you for your comment.
We do understand your disappointment and the inconvenience this mat have caused if you are experiencing system freeze or stability issue with this laptop laptop. This laptop may freeze or unresponsive temporarily while updates are being installled and applied in the System Regsitry during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless of what brand name of computer this may be. This may take a longer time depending on the network traffic from the updated server and the stability of your high-speed internet service. Also, laptops will do several system reboots, black screens temporarily or restart during the update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. Additionallt, while accessing web applications, please make sure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Faulty HDMI - Long repair turnaround.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my very first ASUS laptop. I was excited on purchasing a laptop with high end features, plenty of storage space and memory. In only 5 months my HDMI port is faulty. I visited Geek Squad who informed me it will take 3-4 weeks to get the laptop repaired. Very inconvenient and surprising that an HDMI port would go in such a short period time. Very disappointed as a first time ASUS customer. Not impressed and certainly let down.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Armando,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the HDMI port will not output video signal after 5 months of usage. ASUS is an ISO certified company, and as a result, all products go into a strict quality
manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free and are built to last. The HDMI port is not working suddenly is a random problem. Before sending
the laptop for warranty service, please do the following to resolve this problem. Check if the HDMI cable is still working properly, please try another good known cable, if available. Check inside the Display properties to see if your external monitor was selected as an output source and check in the monitor's preferences if the HDMI port was selected as your input source. Additionally, check if Windows and the video driver are up to date. Furthermore, you may try to initiate a System Restore to revert the system to the last known good configuration. For helpful tips on how to run a System Restore, please visit Microsoft's Knowledge Base at: https://support.microsoft.com/en-us/windows/system-restore-a5ae3ed9-07c4-fd56-45ee-096777ecd14e . If you need further assistance with the laptop, please email me at and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live
support agent from the link: https://www.asus.com/us/support/article/1135/ .
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Returned- Damaged due to poor paking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was received damaged. Computer box was rattling around inside a large box with no protection. Reimbursed for a reduced amount because they canceled my replacement. Meanwhile it had gone on sale for $100 less so they basically refused to price match on an expensive item that they packed poorly. Never trust Bestbuy!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dottie S,
We’re truly sorry to hear about the condition in which your ASUS Q543MJ was received and the difficulties you experienced during the return process. Receiving a damaged product and facing complications with reimbursement and pricing adjustments is understandably frustrating. While ASUS does not oversee retail packaging, shipping, or promotional pricing decisions made by third-party sellers such as Best Buy, we take customer feedback seriously. Your experience highlights important concerns, and we appreciate you bringing them to our attention.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Duped disabled ARMY veteran
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was great and worked awesome for a month and a half , then the Wi-Fi adapter went bad and cannot even use it for its intended purpose . Talked to geek squad and without even trying to resolve the issue with 1000 purchase said oops no exchanges , so I’m a combat veteran on surviving off disability fighting cancer and I lose 1000 for a purchase I made less then two months ago .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnS,
We regret to hear about the wireless connectivity issue you're experiencing with the notebook, and we apologize for the difficulties you have encountered with the reseller team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502028877-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues - https://www.asus.com/support/faq/1015073/
- Cons mentioned:Overheating
Asus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop would overheat with normal use. Too bulky and battery was running out quickly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GageC,
Thank you for your comment.
We do understand your disappointment and the inconvenience if you are experiencing overheating and battery discharging quickly. If this laptop is overheating under normal usage, please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. Check if no resource hungry applications are running in the background, this will definitely spike the temperature. Additionally, please ensure Windows is up to date to maintain optimum power management within the OS. This laptop has a battery with a battery life of approximately 10 hours of light to medium workload. To improve or prolong the battery charged time, please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the laptop. Once fully charged, please use it, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please check if this laptop is running with the most Windows, drivers and BIOS update. Updates for this laptop are available at: https://www.asus.com/us/laptops/for-home/everyday-use/asus-vivobook-pro-15-oled-q543/helpdesk_download?model2Name=Q543MJ . Additionally, no third-party battery draining applications are not running in the background if not in use.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don’t purchase this !!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motherboard went out less than 30 Days after the 12 month warranty ran out. Bestbuy refused to help on repairs and quoted $450 plus tax for the repair. The Best Buy agent said this particular laptop has motherboard problems. Stay away! Do NOT purchase this!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shane J,
Thank you for sharing your experience with the ASUS Q543MJ Laptop. We sincerely apologize for the inconvenience you've encountered and understand how frustrating it is when a device experiences issues shortly after the warranty period ends. To further investigate this problem or to obtain assistance with getting the laptop repaired, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support