Customer Ratings & Reviews
- Model:
- Q543MJ-U93050
- SKU:
- 6568758
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent screen quality and strong performance of the Vivobook Pro 15, frequently praising its ample RAM and storage. While many appreciate its ease of use and lightweight design, some users mention that the fan can be noisy and the device may become warm during intensive use. A few also point out the lower refresh rate of the screen and the somewhat cramped number pad.
This summary was generated by AI based on customer reviews.
current value is about $350-400
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its decent but for the money but the 4060 laptops are just a better value
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nitro,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405004697-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
manager
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the outer look of the laptop is not very nice working looks fine
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Asadarif,
Thank you for sharing your feedback on the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number " N2405004697-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought this item, the OEM charger was missing. I bought a separate charger that should work and the port seemed to not work at all. Customer service allowed me to return the device but when I asked to repurchase one that is functional rather than go through a warranty claim to get a refurbished laptop, the price was much higher and would not honor the original price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnneC,
Thank you for your comment.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused. If you need further assistance with this laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
NOT GOOD COMPUTER.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman that worked with me said this computer was great and had great ratings. The customer service rep at Geek Squad stated that he loved this computer. I have had nothing but trouble with this computer! This computer is supposed to have its own protection software! It does not!. Almost daily this computer gets taken over by a virus that I have to shut off the computer and I worry about my computer not being at all safe and I wonder what it has already stolen from me. One other big item is that this computer DOES NOT HAVE A TOUCH SCREEN. I did not check this and the salesman did not tell me this either. I was under the impression that all computers now used touch screens! It is like going back 25 years.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lola,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not a great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is not working well and it acts up while doing work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Haybert Z,
We're sorry to hear that the laptop is not functioning normally, and we apologize for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406006043-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Refresh rate? Negative
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caps out at 60hz, so if you like watching or clipping fast moving things, this is not the laptop for you
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elijah,
Thank you for sharing your comments regarding the ASUS Vivobook Pro 15 OLED Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406006043-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Processor speed, Ram
Great, all around laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Vivobook Pro 15 OLED Laptop (model Q543MJ) stands out as a powerful and stylish choice for creative professionals and gamers alike. If you can get it on sale it offers a lot of value for those looking for a Windows-based laptop. Here's an in-depth look at what this laptop offers: Display The 15-inch OLED screen is one of the highlights of this laptop. The display is exceptionally good, with extremely accurate colors, deep blacks, and high contrast, making it perfect for media consumption, photo editing, and video editing. However, it’s worth noting that the screen is only 60Hz, which might be a slight drawback for those looking for a higher refresh rate for smoother visuals in gaming. Performance Under the hood, the Vivobook Pro 15 packs an Intel Core Ultra 9 processor paired with 24GB of RAM running at 5600mhz. This combination ensures impressive performance for productivity tasks and light gaming. The NVIDIA GeForce RTX 3050 adds to the capability, providing decent graphics performance for creative work and gaming. The RAM is SODIMM and upgradeable to more if needed, which is also a nice touch. Specifically, the RTX3050 included is the 95W TDP version. What does that mean for most people? Well, you can actually use it in 2024 for decent gaming purposes. Often times the laptop RTX versions of the efficiency cards are lower power output, which hinders performance. This isn’t the case here, and AAA games are very much playable. Cyberpunk 2077 was able to hit 50fps at medium settings, while The Witcher 3 performed 52 avg fps for me at Ultra settings. Storage The laptop comes with a 2TB SSD, offering fast storage and read and write speeds for those that need it. Additionally, there’s an extra M.2 slot available for those who might want to expand their storage in the future. Build Quality and Design The build quality of the Vivobook Pro 15 is solid, with a sleek and modern all-metal design in an elegant Earl Gray color. The laptop feels sturdy and well-constructed, which adds to its premium feel. Ports and Connectivity ASUS has equipped this laptop with a great selection of ports. Notably, it includes a full SD card slot, which is a fantastic addition for photographers and videographers. The variety of ports ensures that you can easily connect your peripherals and external devices without needing additional adapters. Speaking of connectivity, one other interesting feature is the Wi-Fi card being slotted in rather than built into the motherboard. What does that actually mean? Should you be wanting to, you could actually swap that out in the future for faster Wi-Fi 7 speeds. You don’t see that too often so it’s a nice touch. Battery Life In terms of battery life, the Vivobook Pro 15 performs admirably, offering around 8 hours of usage in real-world scenarios. This makes it suitable for a full day of work or study without needing to constantly search for a power outlet. The only real drawback to the battery is the power brick. While you can use USB C to charge the laptop, it's limited to 100W, making USB C not always the easiest option to charge with (under load the battery will drain faster than it can charge.) The power cable plugs into a DC IN at a right angle, and delivers 200W of power, but it is a quick to note. Conclusion The ASUS Vivobook Pro 15 OLED Laptop is a robust and versatile machine. Its standout OLED display, ample storage with expansion options, solid build quality, and impressive performance make it a strong contender in the market. While the 60Hz refresh rate might be a limitation for some, the overall package delivers excellent value for both productivity and light gaming. Whether you're a creative professional, a student, or a casual gamer, this laptop is well worth considering.
I would recommend this to a friend - Pros mentioned:Battery life, Processor speed, Ram
Almost Perfect
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like Asus laptops, because I have found them to be well built, perform well, and usually reasonably priced. This new Vivobook has those characteristics. However, from my point of view, there is one especially important feature missing. The good stuff about the Pro 15 : *Processing speed, provided by an Intel Core Ultra 9 processor, is excellent. *System RAM memory is a high 24Gb. That, being enough for gaming, means it is great for multitasking for non-gamers. Total storage capacity is an amazing 2,000 Gb. *NVIDIA GeForce RTX 3050 Graphics are also great for gaming. *Battery Life is projected to 10 hours. I cannot attest to that; but, from what I see so far, it could be fact, not brag. *The OLED and Full HD screen provide a great viewing experience. *OS is Windows 11 Home 64-bit. *Connectivity is facilitated by five ports: I Thunderbolt and 4 USB (2 USB A and 2 USB C). *Super Wi-Fi 6E. *Great audio is provided by Dolby Atmos technology paired with Harman Kardon speakers. Love it. *The back-lit keyboard includes a right-side numeric pad. Some folks don’t like that, but to me it is a plus. * And more…. There is a lot to like about this excellent laptop. However, in my opinion, there is one especially important feature missing: the touchscreen! For such a top-shelf device at a top-shelf price, how can there be no touchscreen? For me and perhaps others who have hand difficulties, the touchscreen was a significant improvement for computers. No touchscreen is a giant step backward. All in all, the Vivobook Pro 5 is an excellent laptop. Lots of operating horsepower, quite possibly more storage than any non-gamer will ever use (yet, there if you need it), excellent video and audio, and lots of battery power. Once again, Asus has upped their game in quality laptops. With the caveat of the missing touchscreen, I would certainly recommend it.
I would recommend this to a friend - Pros mentioned:Processor speed, Ram, Screen quality
An absolutely amazing job by ASUS
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS has a real winner here. The Vivobook Pro is one of the best laptops that I have had the privilege of using and reviewing over the last several years. This laptop, with it's 15" OLED display, 2 TB SSD, and 24 GB of RAM has incredible specs and it's range of capability is astonishing. From running memory intensive programs such as Adobe's Premiere Pro to watching UHD movies on streaming services, the Vivobook Pro did not disappoint. This was the laptop that finally got my wife to put aside her old non-Windows laptop and move into the Windows OS. Here's my experience with using and reviewing the Vivobook Pro OLED laptop (before my wife took it and wouldn't give it back): Display: Wow, absolutely gorgeous. The 15" OLED screen is soooo beautiful. Very rich contrasts, has blue light filters to protect the eyes, and different warmth adjustments that make it easy to watch at all times. UHD material streamed via the different streaming services looks amazing. The screen gets quite bright. My rating on the display is 10/10. Processor: An Intel Ultra 9? Nice! A Meteor Lake chip from the end of 2023, this is Intel's best chip, replacing the old 13th generation of Intel chips. And it shows in use. The Vivobook Pro cruises through difficult tasks and makes them look easy. Video editing using Adobe's Premiere Pro was quick and effortless, topping my old laptop easily (an i7 Crystal Lake processor). I run statistical software often utilizing R, and sometimes the datasets I have are incredibly large. The Vivobook Pro ran queries without breaking a sweat. This 1st generation Intel Ultra 9 gets my thumbs up! My rating for processor is 10/10. Memory/Storage: Nicely put together by ASUS. 2 TB of SSD storage is excellent. 24 GB of RAM (16 GB of DDR5 with an additional 8 GB integrated into the board) is also excellent. Between memory, storage, and the processor, ASUS has put together a powerhouse that makes difficult tasks seem easy. My rating for the memory/storage is 10/10. Video Card: Nothing to write home about. Looks like integrated Intel video graphics, 6 GB of memory integrated. Look, we're not buying the Vivobook Pro for gaming, so I wouldn't expect an Nvidia GE Force RTX 3080. What the Vivobook has is good enough for it's intended use, which is towards the business and home user. My rating for Video Card is a 5/10. Keyboard/ergonomics: It's amazing how much ASUS packed into the small footprint of this 15" Laptop. It remains cool to the touch, even through some hard use, the keyboard is pleasant to use and I can type at pretty decent speeds on it. The trackpad is super easy to use. Sits in the lap well, doesn't get too warm. My rating for keyboard/ergonomics is 9/10. This is an easy five-star rating for me. The Vivobook Pro has an amazing OLED screen, has an extremely fast and capable processor, plenty of storage and RAM, and is effortless to use. Well done by ASUS!
I would recommend this to a friend 1 star
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charging port does not work for the laptop that I bought. I can still charge through the usb c ports, but the dedicated charging port is broken.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mason C,
We regret to hear about the issue with the charging port on your ASUS Vivobook Pro 15 Laptop and sincerely apologize for the inconvenience this may have caused. To further investigate the problem or arrange repair services, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Speakers are terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers are just terrible. Sounds like a 1970's radio.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DM12,
We're sorry to hear that the notebook speakers are not working properly and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406006043-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/#A2
Do not purchase.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop for my son’s birthday present. Three months later it stops charging. I have the Total Tech membership at Best Buy which comes with Geek Squad Service Protection. Best Buy refuses to honor the agreement and will not fix or replace like they say they will when you make the purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James M,
We're sorry to hear that the notebook stopped charging and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend doing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Processor speed, Screen quality
Great productivity laptop, good for some gaming
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Aus Vivobook Pro 15 is the first laptop that I have owned or used that has the new Intel Core Ultra 9 processor. This new processor is supposed to be Intel's entry into AI chips and as such, has some built in ability to process AI commands. I am not sure how this is supposed to work, I really haven't figured out exactly what the new AI ability is able to do, but overall, this still is a nice processor for anything creative. I have other Asus laptops that are gaming specific, but I still wanted a laptop that was more work centric with a long lasting battery and an unassuming look. This Asus Vivobook, so far, has fit the bill very well. The only drawback is that it is equipped with last years RTX 3050 GPU which, even then, was a mid-range GPU. The good part is that unless you are competitive with the latest and greatest ray tracing games, this GPU does a very good job. The combination of the RTX3050 GPU and the new Core Ultra I 9 processor does make for a dream machine for those who are into the creative side of things. This laptop also comes very well equipped with a ton of ports. There are USB A, two USB c, an HDMI along with an SD card reader. The computer runs cool unless you are really pounding it with GPU usage. The keyboard is excellent and includes a number pad on the right side that I really like having. There is a little circle on the mousepad that allows you to steer your mouse and may do other things that I am not aware of, but is pretty neat. Battery, that is where the rubber meets the road in a productivity notebook and that is something that I have been very happy with. Overall, this is a great notebook for productivity and digital creators and a pretty descent notebook to fill in as a light to medium use gaming laptop for all those downtimes between meetings. It is my new everyday laptop, if for no other reason, than how long the battery will last. Oh, and don't forget the OLED screen. Beautiful.
I would recommend this to a friend wifi failed in 10 months.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi failed in 10 months. Updated drivers and windows didn't help. Bought open box expecting a 1 year warranty as shown on the best buy website, but Asus only honors 90 day warranty for open box items.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David Y,
We're sorry to hear that the notebook is unable to connect to the wi-fi and we apologize for any inconvenience this may have caused you. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues - https://www.asus.com/support/faq/1015073/
Best Buy blamed shipper but it was their fault
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine, but Best Buy severely messed up my order, delayed my purchase, and then the sale ended and wouldn't honor the discount.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trevor S,
We regret learning of the difficulties you have encountered during the purchase process with the place of purchase. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting Best Buy customer service.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2405025967-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine was recommended by BestBuy sales rep. The mother board has burnt out twice!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Etnop,
Thank you for your feedback.
We certainly understand your disappointment with the quality of this laptop and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. Two motherboard breaking prematurely is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Processor speed, Ram, Screen quality
A Great PC for General Work and Creatives
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Today, a powerful PC is indispensable for creatives in various fields, including graphic design, video editing, music production, and more. A well-equipped computer can enhance productivity, streamline workflows, and enable the realization of complex projects. The ASUS - Vivobook Pro 15 OLED Laptop - Intel Core Ultra 9 - NVIDIA RTX3050 6GB with 24GB Memory - 2TB SSD - Earl Gray. Q543MJ-U930501. Has a – High-Performance Processor (CPU) - Intel Core Ultra 9 Dedicated Graphics Card (GPU) - NVIDIA’s RTX 3050 Neural Processor - Intel® AI Boost NPU Ample RAM - 24GB High-Resolution Monitor - 15.6 inches OLED 1920 x 1080 (Full HD) with 100% DCI-P3 color gamut Solid-State Drive (SSD) - 2T PCIe 4.0 bus Comfortable Keyboard – Backlit short travel keys High-Quality Audio and Video – HDMI and Dolby Effective Cooling System – adjustable for economy to high performance Card Reader - SD Card Reader Connectivity - Wi-Fi 6E and BT 5.1 This is a well-built functional PC with a contemporary design can help inspire creativity or make mundane general chores enjoyable. I really like this computer! – solid, handsome and purposeful!
I would recommend this to a friend Nice till it's not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.picked up dec 24 2024, won't power up, going to squad. not happy six months later.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We’re sorry to hear your notebook is not powering on and apologize for the inconvenience this has caused. To address the issue, we recommend performing a Hard Reset, which may help restore functionality.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange service if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
damaged product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was popping out and I did not realize this until I flipped over the laptop and you could see that one part of the screen was popping out of the frame. This was also 1 day right after my return window so Best buy said they could not do anything about it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kall,
We're sorry to hear that the notebook's screen is popping out of its frame and apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem with the screen or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lasted 6 months barely being used
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I walked in one day and it will no longer power up. Very disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ROBERT Haley,
We're sorry to hear that the ASUS Vivobook Pro 15 Laptop no longer powers on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405025967-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support