Customer Ratings & Reviews
- Model:
- K5504VA-ES96
- SKU:
- 6545929
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Vivobook S 15" OLED Laptop's performance and display. Many praise its speed and efficiency in handling multiple applications, as well as its ability to smoothly run basic tasks. The vibrant, clear screen also receives significant positive feedback. There were no reported negative customer experiences.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time using Asus and I’m loving it, but different from what I’m used to, but a great product all in all.
I would recommend this to a friendValue for money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is not touchscreen. Apart from that the laptop is top of the line. All great specifications.
I would recommend this to a friendFast laptop and great OLED display.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as an open-box deal. It was in mint condition. It's very fast and has a beautiful OLED display.
I would recommend this to a friendNot recommended!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has good build quality and on paper great specs, but it has a lot of basic bugs. I'm not sure if it comes from ASUS or Windows 11 but it's very frustrating. For instance, the laptop completely crashes and goes into blue screen when it's logged off on "extended screen" and I try to log back in. Another example is in the middle if typing sometimes some of the text gets scrambled and I need to scroll up/down the screen to kind of refresh.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sina A,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403008240-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042499/
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful conditions and fast delivery. I'm happy)
I would recommend this to a friendASSUS VIVOBOOK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product, I love it and I recommend this product.
I would recommend this to a friendDoes not work with head phones, crashes a lot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please save yourself this from dealing with this machine. Have purchased 2 of these based on specs but will be returning. BOTH of them have an audio processing issue with ANY headset (bluetooth or wired) that has a microphone. When the microphone is on, you can barely hear any audio. Have tried this on two of these laptops with numerous wired and unwired headsets that work on all of my other laptops. I'll also note that for this configuration (i9 13th gen 16GB RAM) it locks up large spreadsheets or if many tabs are open. Something is not right about how this machine is constructed. I'm returning both machines of course.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Akash,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. We understand how disappointing it must have been to receive a product that was not up to your expectations. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2310010956-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Screen Display goes off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I plugin/discard charger the screen/Display loses power
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anudeep P,
We sincerely apologize for the issues you're having with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2310010956-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1014276/
Asus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very complete computer and all the specifications that have in the web are true. and the most beautiful is that the computer is to light.
I would recommend this to a friend