Customer Ratings & Reviews
- Model:
- S5606MA-DS96
- SKU:
- 6581900
to a friend
- Pros mentioned:Specs
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop. Nice specs, lite weight , slim , good for general use
I would recommend this to a friend - Cons mentioned:Cheap build, Wifi disconnecting
Huge disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What made me choose Asus brand is I currently have a Vivobook for the past 4 years and the laptop is amazing, but I wanted an upgrade. I did a lot of research and choose this one, and it was a huge disappointment. When I connected to wifi during the computer set up it kept disconnecting, just want to add my wifi has never disconnected on my current Asus. Once I was on my desktop the screen kept going black for a few seconds, the bottom of the laptop and charger was scorching hot. I was so scared I thought it was going to burn the computer out. So I unplugged and turned off everything to let it cool down, Did a factory reset and returned it. It was not over 20 minutes I was using this laptop, 1099.99 for a piece of junk. Also it felt very cheap like I could break in half. I will never purchase this brand again, they have went down bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aoki,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We appreciate your feedback which our Product team will review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2405013472-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Chassis, Cooling
Dont let one bad review ruin this amazing price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like the user above got a bad egg. Also chassis in non touch screen computers are super thin and light due to not having the extra hardware and weight a 2 in 1 laptop screen offers. Super thin snd lightweight which makes it even easier to take around. Modern computers dont use fans to cool down the laptop anymore as its not needed for modern components to keep cool. This does result in the computer being hotter but will do so at a safe temperature that wont harm the device. Keep this information in mind for any new laptop. A different era in how these computers work conpared to the past. Get away from being stuck on a old mindset.
I would recommend this to a friend - Pros mentioned:Battery life, Oled display
Definitely worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop ain't for everyone myself I love this laptop 3.2k display 16gigs of ram and a 1tb SSD with a Intel ultra 7 prosccer it's snappy it has the best OLED display I've ever seen great battery life I average around 8 hr on a single charge medium use
I would recommend this to a friend
