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Customer reviews

Rating 2 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 2 out of 5 stars

    Died after a month.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great until a little less than 1 month and then would no longer boot up. What a waste of a good thing… plus BestBuy wouldn’t do anything about it since it was a month old (past the 14 days).

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Phillip L,

      We're sorry to hear that the notebook is unable to boot up and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.

      Hard Reset
      1. Remove the AC adapter.
      2. Press and hold the power button for 60 seconds.
      3. Reconnect AC adapter.
      4. Turn on the power of the device.

      Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2411037536-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Customer reviews from https://www.asus.com

    User rating, 4.6 out of 5 stars with 10 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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