Customer Ratings & Reviews
- Model:
- M5406WA-BS99
- SKU:
- 6622099
to a friend
Decent with some defects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was going well until the screen began flickering 3 days in and eventually the screen froze. Also, the laptop tends to easily get hot which I can overlook but it depends on one’s preference. Eventually I had to return it but nevertheless, the speed was great and the graphics were good. The overall appearance and portability of the laptop was good, though the tiles do pick up fingerprints. Maybe I received a faulty computer but overlooking the defects, it was still pretty decent.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason L,
Thank you for your feedback regarding the ASUS M5406WA Laptop. We apologize for the inconvenience you experienced and appreciate you taking the time to share your thoughts. We acknowledge the return and understand your concerns. Your comments have been noted and will be shared with the relevant teams to help improve future products.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2411037542-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fast, Reliable, and Great for Writing Projects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Asus laptop for my copywriting business, and I love its features and how easy it was to set up. The only downside is that I didn’t realize it wasn’t touchscreen like my old laptop. However, I plan to add a pen tablet soon to get that same touch-feel experience.
I would recommend this to a friendASUS best laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the 3rd laptop bought in less than 1 month. Started with HP then Dell and finally this ASUS. Best decision.
I would recommend this to a friendGreat Laptop and Specs for the $$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great specs for the price. I use this for work (spreadsheets, web browsers, etc) so not a heavy lift, but compared to the 6yr old HP I was using, this thing is blazing fast! Screen is great, webcam is crystal clear. Overall highly recommended.
I would recommend this to a friendASUS + Best Buy = Terrible Combination!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen flickering just 1 month in. Just outside the return window, otherwise I would've returned it. Went to ASUS directly to troubleshoot the issue. Had 3 calls with their support and troubleshooting did not fix it. ASUS gave me an RMA to send the unit back for warranty service. When I went to send it in, they told me I couldn't and would need to take it to Best Buy for warranty service. I contacted Geek Squad to start that process. Told the "Agent" about the issue, the backstory, etc. He disregarded anything I said and asked if I wanted to buy their "top plan" to get support. Ridiculous. Terrible service on Best Buy's part. ASUS needs to figure out their OLED displays. Avoid this laptop. Rest assured I'll be stopping by the store soon to get this fixed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GrantW,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The screen flickering after a month of usage is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for this laptop, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
