Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- |
- SKU:
- 6568761
Customer reviews
Rating 4.6 out of 5 stars with 745 reviews
(745 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Great battery, better performance than anticipated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all around on the go device. The screen is fantastic and when I’m in my dorm, I use it as a second monitor using a capture card and watching movies on it is fantastic. Great keyboard and sturdy frame for getting work done. Touchscreen is nice but you may see fingerprints but still nice to have. Super long battery life, never had a problem with it even playing Minecraft for four hours straight. Overall very happy and feels sturdy and reliable enough to last a while!
I would recommend this to a friend - Pros mentioned:Processor speed
Rated 5 out of 5 stars
Good price good item
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop, the display it's brilliant and touch, the laptop it's fast and compact size for easy moving
I would recommend this to a friend - Pros mentioned:Performance, Screen quality
Rated 4 out of 5 stars
Solid Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very well. The only complaint I have is with the touchpad being a bit large. It would be great to have another USB port too. The performance, sound, and build of the laptop is excellent.
I would recommend this to a friend - Cons mentioned:Heat
Rated 5 out of 5 stars
Great choice!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop I use it to edit photos and play a few pc games and both work great so far! The only downside is some games make it super hot to the touch but it’s not a heavy duty gaming laptop so I expected that
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Awesome laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So awesome, only issue is sometimes when it updates it freezes but once it finally updates it works great. I use it it for school and sims 4 it runs smoothly. Battery last a long time when not using it for gaming. But gaming it does quicker
I would recommend this to a friend - Pros mentioned:Performance, Screen quality
Rated 5 out of 5 stars
Beautiful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing screen quality and quite powerful for content consumption and office-work.
I would recommend this to a friend Rated 5 out of 5 stars
Big bang for your buck!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the touchscreen, fast enough to even play games, AI is super cool. Just a ton features in a thin and lightweight package. Definitely recommend. Purchased to complete an education course and my hubby now plays his game on it whenever im not using it, sometimes we fight over it. Great product.
I would recommend this to a friend- Pros mentioned:Processor speed
Rated 5 out of 5 stars
Shirjan G
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a prospect college student, I was on the search for a affordable but also a fast and versatile laptop and after seeing the online reviews and using the Zenbook 14 for about a month now, I still can't believe the deal I got. I love every single thing about this laptop and I don't think there is a better deal for college students who want something light, reliable and fast.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Best laptop under 1k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus really checks all the boxes with this 14" powerhouse. Anything a casual or work user would need plus the power to game on the go! The battery life is amazing! Lasts a full work day without needing a charge.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
AMAZING!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is amazing I love the sound quality and the video quality is pretty good too. I don’t know much about computers but the fact that it has so much storage as well as able to handle gaming is amazing. The battery life is decent but for the price you buy it, it’s definitely worth it!!
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
A perfect laptop for work at home and mobile.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Start up installation is simple and fast. I like its built-in HDMI port which allows me to work in 2 external monitors with its Thunderbolt 4 ports. I have been using this laptop for one week. So far, I am very happy to its performance and features.
I would recommend this to a friend Rated 5 out of 5 stars
Great pc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Best purchase ever. I am so happy with this
I would recommend this to a friend- Pros mentioned:Performance
Rated 3 out of 5 stars
Great Computer, Disappointing Everything Else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer itself functions well. The computer was packaged very poorly (box was in bad condition and there were no instructions). This violated the Best Buy Guarantee: “ Includes all original parts, packaging and accessories (or suitable replacement).”
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BestBuyer,
Our team regrets to learn of the condition of the box in which you received the device and that you did not receive any instructions. On behalf of ASUS and the reseller, we would like to apologize for the inconvenience this may have caused. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions.
The following link below will take you directly to the user manual, which includes instructions on how to use the laptop. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS Zenbook 14 Q425MA User Manual - https://dlcdnta.asus.com/pub/ASUS/nb/UX3405MA/0409_E25387_UX3405MA_V2_A.pdf?model=Q425MA&Signature=FfJal2rAR2NnS5DyYDC0xFD7V6GtPhYjugz~DwFLMmhbenPdaFwhpHZwnvUdb346wS7t-axaeqq3CJ-6mAkecFxjhmTOK0W220fhTo5sDhSaADOTpy5MX3iAlVQRNqpRHp77p-IcfXsf737sMz8BCTF9rph77Hkn9ZIzsieyO6uPhHfI0qJKOVzhT0qZNUeaLwz~Bag6L-dC8OHko~cX4OhSEiLcyHXd4ULg8VAOi5b6uwtFTTWiZiHq4XuH64PPGxc9~bwqp6UuM0P-SeqTOqen52xFGLL~mJHUAz-YUXoCeK~XIRPVFZ79RxDNfi6SiyY-vCjqtPVE7BV3XxSoMQ__&Expires=1749356228&Key-Pair-Id=K2ITB7O97XKKCX
Rated 5 out of 5 stars
Loving it, so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this laptop open box. New price was 800, got it for 650. The laptop is in perfect condition and im loving it! I was very doubtful to purchase as i was unsure about its authenticity. I went to see the product myself in bestbuy store and then decided. Im not sure about the warranty, i believe laptop’s warranty will work. I asked about it to the sales person, but they were of no help. Writing this review after a month of daily usage.
I would recommend this to a friendRated 5 out of 5 stars
New Zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item, the Asus Zenbook 14 Oled is exactly what I needed. my desktop had run its course and I needed something to replace it. This device gives me exactly what I needed. it can handle the stress of my video and photography editing software easily. This device is perfect for me!
I would recommend this to a friend- Pros mentioned:Weight
Rated 5 out of 5 stars
Excellent Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this open box and it works excellent! Perfect and light weight for school!
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Really nice
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice computer, has a great keyboard and runs very smooth
I would recommend this to a friend - Pros mentioned:Battery life, Processor speed, Screen qualityCons mentioned:Fan noise, Heat
Rated 5 out of 5 stars
It Smashes All My Buttons!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No laptop is perfect, but if you search for one that most completely matches your needs, you are likely to be pleased. I am greatly pleased with this Asus. At its price point, I have seen this model referred to as “midrange”. Using pricing as a measure, I can somewhat agree that the description is apt, but this model scores 100 per cent on meeting all my personal needs at a very reasonable price. It is light. At 2.82 pounds, it is gorgeous in its Jasper Gray metal case and sports a beautiful 14-inch touchscreen OLED panel. It does not have 2.8K resolution, but for office work the color accurate 400 nit (500 nits with HDR enabled) screen with 1920 X 1200 resolution is just fine for me and should increase battery life for the snappy Intel Core Ultra 7 155H processor. This model sports a hefty 75-watt hour battery. Battery life is more important to me than extended resolution. If you must have 2.8K, there is another Asus model sold by Best Buy that meets that spec, albeit for a higher price. If you are torn on this issue, simply visit your local Best Buy and compare the screens. I could not be happier with mine. For office work and media consumption, it is perfect. Sixteen gigabytes of DDR5 RAM and a1TB Gen 4 SSD further complement this Evo Edition package, and ports are plentiful. There is a single 3.2 USB-A port on the left side, and two USB-C ports on the right. Each USB-C port can pass video and serve as a charging connection, and they are both Thunderbolt 4 speced. There is also an HDMI port on the right as well as a headphone jack. If you need an SD card slot or ethernet, you’ll need a dongle. On a thin laptop like this one, there is simply not enough physical space to supply every possible physical port. The lighted keyboard is comfortable, and the keys are well spaced with enough travel to make typing a pleasure. The webcam is 1080p and produces a natural, detailed picture. The camera is infrared and works with Windows Hello for hands- free login. There is no fingerprint sensor. The Intel Core Ultra 7 processor literally tears through office work and web browsing. It is also more than adequate for light video editing and should easily handle your photo editing chores. I am not a gamer, so you will need to look to other reviewers for their opinions on gaming. I do not think this laptop is aimed at hard core gamers. Neither heat nor fan noise has plagued me during my testing of this model. You should expect exemplary battery life, along with efficient performance. I can easily get a full day of battery life with my office productivity chores. I love this Asus. Highly recommended.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Smooth: Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is amazing, if you are a student. You can do decent gaming, perform day to day work, run your codes smoothly.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Amazing laptop, 100% recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a beast. So much power in such a small package!
I would recommend this to a friend











