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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 732 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 732 reviews
  • Pros mentioned:
    Battery life, Screen quality, Weight

    Rated 5 out of 5 stars

    Perfect college laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for college. All I knew going into it was that I didn’t want a Mac. I have had this laptop for the entire first semester and I love it. I haven’t had one problem with it. It is reliable and durable and fast. I’ve never had an Asus before but I recommend it for sure. It’s light weight for bringing it to class and the picture is so clear. The battery lasts a long time too!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Happy with this replacement for older Zenbook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop replaced an older Zenbook that had a few glitches from the start and was finally in its death throes. I hesitated on this one because of the previous laptop, but this one works great. I've had it for almost six months and haven't had any problems with it. In particular, the touchpad and battery life - the two issues I had with the older laptop - are working as they should. I also like that it's much lighter than my old laptop, so it's better for travelling. My uses are mainly MS Office and finance apps and web surfing. No gaming, so I can't speak to quality or battery life for gaming. Regular daily use is great, though.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Screen quality

    Rated 5 out of 5 stars

    Beast of a laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is built well, feels like it was meant to handle business, and is the most powerful laptop I’ve owned. The processor and RAM means almost any task is doable on this thing. The onboard graphics aren’t terrible, though if you wanted to do some serious gaming, an eGPU would be a good investment. It also has two thunderbolt ports, a USB-A port, and headphone jack. The battery usually lasts me all day at school.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Screen quality

    Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good performance , high quality display , easy to load and transport , useful for high-performance university tasks .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Excellent product and delivery.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and delivery from Best Buy. The display is glossy which is something that I though it would bother. Nonetheless, for indoor use it is fine and the quality is amazing. In general the unit is well built and very portable. Battery life is incredible. I do not use it for heavy processing and so far it is pretty adequate for normal use with windows, excel, word, power point and some engineering applications as well.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 4 out of 5 stars

    Honest review. Wasn't incentivized.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No, I've not been incentivized to write this review. No promotions. It's still early days (as I picked this up on the 13th of April) but I thought it important to post my feelings about this machine ASAP. Speed: I had an 8265U LG Gram before and this Asus feels about double the speed but Windows 11 is fairly inefficient (especially Windows Explorer). First time launches of newly installed apps are slow but I think Windows may be writing a bunch of files during this initial launch. Subsequent launches (even a few days later) are fairly quick. Web surfing (I use Firefox) is faster but the bottleneck here is how fast your ISP can deliver the content. But I have no complaints here. The screen is wonderful although, without a 360 degree hinge, why even bother with a touch screen? It just gets fingerprints so I don't even use it. But the 1920 x 1200 resolution, the extremely bright screen (which may be dimmed without flickering), and the sharpness is just first-rate. The keyboard has plenty of space, large enough keys, and the key travel is perfect. The build quality is excellent; no flexing yet still very lightweight. The only issue I've encountered is a strange touchpad behavior. The hardware is all fine, I believe, but when I enable tapping, the right-hand 1/2" of the touchpad (from top to bottom) will not register a tap. That part of the pad does work for moving the cursor and even two-finger scrolling so I know the hardware is fine; it's just a goofy driver that Asus hasn't yet sorted out. If I were to put a narrow piece of adhesive tape vertically on that right-hand area, I'd not use that section of the touchpad and wouldn't experience this problem. But I do want to stress that I do expect it to be fixed by Asus eventually with an updated driver. Accordingly, I took of one star for bad Asus software QC. But I won't return the unit as it does, in every other way, meet or exceed my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality, Weight

    Rated 5 out of 5 stars

    Trusting Asus ZenBook for 9 years.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Asus Zenbook for 9 years. I was satisfied with my previous one and enjoyed the current one. It has a premium built quality, comparable to a MacBook Pro. It is ultra-slim, handy, lightweight, and easy to carry everywhere. The battery backup is outstanding. Overall, I am satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Looooove my ASUS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am obsessed with my laptop! I was looking to get a new laptop for school, I used to have a MacBook Air but wanted to stray away from another Apple product because I feel like they’re so quick to break down and be constantly upgrading. My asus has been absolutely amazing it’s lightweight, sleek and very comfortable to type.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance, Processor speed

    Rated 5 out of 5 stars

    Great laptop, durable battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this laptop daily for over a month and so far so good! The battery is durable, the laptop runs well, and everything is smooth and quick with it. I am glad I was able to purchase it at a discounted rate, it’s an excellent product for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality, Weight

    Rated 5 out of 5 stars

    Pleasantly suprised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not sure at first but this computer is great. Very light weight, fast and versatile. The screen is very nice looking! All around a great laptop for school and every day use! Not to mention I have also played a few games on it as well. It handled online gaming just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Heat, Speakers

    Rated 3 out of 5 stars

    Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is fast but there are quirks to it. It overheats quickly and the speakers work when they want to. I can't even plug in speakers or use Bluetooth to get the audio to work when they are acting up. I bought this computer to do online work and it has been more of a hassle than what it's worth. If you buy it, I'd highly recommend buying the extended insurance, just in case.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nicole G,

      We sincerely apologize for the issues you're experiencing with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the overheating and speaker issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404011008-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Overheating and Fan issues -  https://www.asus.com/support/faq/1015064/
      [Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems -  https://www.asus.com/support/faq/1015070/ Asus

  • Pros mentioned:
    Processor speed, Weight

    Rated 4 out of 5 stars

    Impressed with my good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Asus laptop, did a lot of research before going with the Zenbook. This offers good speed and portability, it feels cooler and lighter and hit the mark for my needs. Importantly, the associate at the store was really patient and guided me through a number of alternatives before settling on this. So far so good, I am happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    GREAT deal for under $700.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on May 15th when it was marked down to $799 (or $699 for us Total Tech subscribers.) I see it is now $699 for everyone. It's a steal at this price. It is extremely light weight. The i7 processor rocks. The limitations are the graphics card mainly. Also, when I have a lot of browser windows open it uses up the RAM, even with 16 megs, and slows it down. I thought modern browsers put the tabs in sleep mode to stop that. I mostly use Firefox. Perhaps I need to change. The ASUS utility program is very helpful. My CTO recommended this instead of a Dell XPS and I am very happy I listened to him. Also consider being a Total Tech subscriber.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight
    Cons mentioned:
    Speakers

    Rated 5 out of 5 stars

    Portability, Battery life, Display, Light weight.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used it for daily tasks , does the job. Build quality is also good on this laptop. I have been a macbook pro user in the past. Speakers on this laptop are not as good as macbook pro. Pros : Portability, Battery life, Display, Light weight. I got it on sale i think it was worth the money vompared to over priced macbooks.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light, great display, and batter life. Nice and compact.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a great laptop computer with memory RAM and processor to run multiple apps on the background and still give you the same speed. the only downside that I found so far is that heats up a lot

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Open box purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so there was no charger had to spend about 40 to buy a fast charger that can charge the computer. Its open box you get what you get. Other than that it works great, still a little sticky on top of computer where a sticker once was. Computer life is great. Speed is good. Cant beat for what i paid for.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Great laptop for most uses.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a small but powerful laptop for business and school uses. This is not much of a gaming laptop. It does very well in everything I've thrown at it, aside from gaming. The battery life is plenty long. It is enough to last me from 7-2:45PM with enough to spare for the rest of the day. And if you have to charge it, it charges quickly with the included 65 watt charger. I use a larger power brick with mine and it still charges well. The screen is fantastic. It gets bright enough for most uses, although it is very reflective. With it being OLED, you are able to view content in a way that beats normal LCD displays. The only potential downside to the display is that it's "only" 1080P quality. It has a 16:10 aspect ratio so you get even more space vertically. The touchscreen is not a must need but it is welcome to have.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality, Weight

    Rated 3 out of 5 stars

    Asus Zenbook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was 2in1 so i had to return it the screen was good and the battery lasts long I really like the keyboard and the lightweight design

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dominic,

      Thank you for sharing your experience with the ASUS Q425MA Laptop. We're glad to hear you were satisfied with the screen quality, battery life, keyboard, and lightweight design. We understand there was some confusion regarding the device's features, and we regret any inconvenience this may have caused. Your feedback has been noted and will be shared with our product team.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2404011008-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Performance, Screen quality

    Rated 4 out of 5 stars

    Solid with a couple of quirks

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for aboout 4 months. I mostly browse internet, youtube, pay bills. No real work like ms office, graphics, dev tools etc. so can't comment on that. I got it to take something smaller and lighter on vacation than my old faithful 15" macbook pro, and it worked great in that capacity. I considered a 13.6" macbook air but the asus' slightly larger screensize and better specs for the price range won me over. PROS: Performance and response is great. The keyboard is good quality, no sponginess. The display is quite nice. CONS: -Speakers are the worst I've ever heard, and I've been in IT for 30 years - meaning I've worked with lots and lots of laptops. -The thunderbolt/USB-C ports where the power adapter connects aren't far enough back. When I sit on the couch with this in my lap, either leg crossed, the cord is in the way. NEUTRAL but worth noting -The touchpad is sometimes a little too sensitive and I am apparently clicking on things when just attempting to move the pointer. This isn't all the time, so maybe its me.

    I would recommend this to a friend
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