Customer Ratings & Reviews
- Model:
- UX3405CA-U9321TB
- SKU:
- 10512917
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Disappointed with Quality – Hardware Failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an ASUS ZenBook and within just two weeks the sound completely stopped working. After troubleshooting and checking with professionals, it was confirmed that this was not a software issue but a hardware failure. For a laptop in this price range, this is extremely disappointing. A brand-new device should not have critical hardware problems almost immediately. To make matters worse, I had to spend additional money out of pocket to get it repaired. Overall, I’m not satisfied with this purchase. I expected reliability and quality from ASUS, and unfortunately this experience fell far short of that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Soypatty,
We appreciate you taking the time to share your experience with the ASUS UX3405CA ZenBook. We deeply regret that the sound system failed so soon after purchase and understand how frustrating it must have been to face a hardware issue on a new device. We also acknowledge the added difficulty of covering repair costs yourself, which should never be the case with a premium product. Please accept our sincere apologies for the inconvenience and disappointment this has caused.
Your feedback is highly valued, and we will ensure it is forwarded to our product team for careful review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505019960-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good for college students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, good for college students, price. Performance PC
I would recommend this to a friendAsus Zenbook 14 Olead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before I have a lot of different loptop, but those the best!!!
I would recommend this to a friendGreat deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, especially if you get it for a good deal, open box, excellent, for $680 cant be beat! 32gb ram and 1tb storage and intel i9…. Insane!! I want 120hz though!
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Got it on sale. Very fast. Quality laptop.
I would recommend this to a friendExcellent machine!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen, speed, and compact size are great! Plenty of inputs too!
I would recommend this to a friendSleek and super fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Specs are really good, fast processor and value for money
I would recommend this to a friendI stick with Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought Asus laptops for years now and update every 4 years or so. This time went to a core i9 and I see the difference for sure. I'd recommend this laptop.
I would recommend this to a friendPremium laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a very premium laptop with very good performance. It is a very good laptop for a business professional
I would recommend this to a friendAmazing Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop, it’s fast, reliable, lightweight, has great storage, and fantastic oled display! Also had HDMI port so no need for an adapter! Highly recommend
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop little pricey has good speed havent ran it enough to know battery life
I would recommend this to a friend4th Asus Laptop Bought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Though, take note that the power cord (delivered thru USB-C), is located on the right side of the device and might interfere if you are a right handed external mouse user. If you are a left-handed external mouse user, this is perfect.
I would recommend this to a friendDon’t think twice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer with an even better build. Touchscreen is super responsive.
I would recommend this to a friendASUS Zenbook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He had great knowledge on all the laptops we looked at to help us decide which would be best for our business
I would recommend this to a friendLap top
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and love the screen and bright colors. Easy to use
I would recommend this to a friendAmazing computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is easy to use and is so light. And one of my favorite features I love is the face recognition. And built in camera blocker.
I would recommend this to a friendGreat Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for streaming my church's Sunday services!
I would recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product and good sales person support. Product is smooth and best matched for purpose.
I would recommend this to a friendSo far, its a great purchase.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has convenient features and is well priced. It is missing the fingerprint logon I'm used to but the facial recognition is nice to have. Too soon to know if the added RAM makes a difference with basic video editing.
I would recommend this to a friendFast Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS Zenbook 14 FHD+ OLED is fast! I have two external monitors and run at least three software programs simultaneously—great value for the price. With the recent AI add-ons to software, the Zenbook's neural processing unit accelerates AI-based tasks and applications. The touch screen is a bonus.
I would recommend this to a friend