Customer Ratings & Reviews
- Model:
- UX3405MA-PH77
- SKU:
- 6569307
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the Zenbook 14 OLED's excellent battery life, high-quality keyboard, and stunning OLED display. The impressive graphics capabilities and ample RAM also receive positive feedback. While some users note fan noise, the lightweight design is a frequently praised feature. The lack of a number pad is a minor drawback for some.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Keyboard quality
Wanted to love it…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The build quality and components seem excellent, but the Core Ultra 7 155H chip is just… not good. Compared to the previous generation of Zenbook 14 it takes approximately 30% longer to accomplish CPU heavy tasks like code compilation.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew S,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2401010838-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
Beautiful workhorse.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a beast. I’ve been using it as my main work laptop, which means long hours every day. Battery life is excellent. It gets a little warm, but not enough to take away from its excellent performance and the joy of using it.
I would recommend this to a friend nice job by Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.exceptional, light, fast, great screen and easy to work with
I would recommend this to a friendEfficient
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for work and having to use it for hours!
I would recommend this to a friendGreat laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s smaller that what we had but this has resulted I a very convenient feature when carrying it around. We haven’t had any issues contrary to what happened with a Lenovo laptop that we had to return a few weeks after we bought it. We love this laptop for our work use and personal. The only improvement we would request is a better pixel cammera capability
I would recommend this to a friend- Pros mentioned:Oled display
computer purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product and fast delivery. And the display was perfect in my decision making.
I would recommend this to a friend - Pros mentioned:Oled display
Super Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super laptop, it has all the bells and whistles. Est specifications for your money. I love the display
I would recommend this to a friend - Pros mentioned:Battery life
Great laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop. Great battery life and run very cool.
I would recommend this to a friend - Pros mentioned:Graphics
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not owned it very long but has a great picture sleek design sturdy easy to use Overall a great product
I would recommend this to a friend Too much screen glare and body flex
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two major issues with this device. The first cannot be fixed whereas the second may be specific to my device First the laptop screen is obnoxiously glossy which makes it difficult to read indoors when in a brightly lit room with how reflective it is even at maximum brightness as it lacks any kind of anti-glare coating. For a nearly $1500 iGPU laptop this is unacceptable, OLED or not. Second the laptop looks great but there is considerable flex despite it being an all metal construction. The issue appear to be the way the plastic shell used to mount the motherboard to the system. As a result opening the laptop lid produces what can only be described as a crinkly rice-crispy sort of sound as the motherboard flexes with the hinge action of opening the lid. Plastic tabs are used to secure the bottom plate to the top half of the chassis and make clicking noises when pressed at the edges as if the tabs are broken. I opened my unit to see if I could isolate where the noise was coming from in an effort to fix an otherwise great laptop when i noticed several motherboard screws were missing; at this point I sent the unit back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. To further investigate the problem, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and include the case number "N2312031497-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
A Disappointing Experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially had high hopes for the Asus laptop, but my experience has been nothing short of frustrating. From persistent display issues to inadequate customer support, this laptop has proven to be a significant disappointment. The Persistent Display Issue - First it was USB C not connecting and playing well with external devices (speakers and monitors). The PC would run hot and at full tilt. Sent it for 2 repairs. Came back with the same issue plus a new one. Every time I connected both the HDMI cable and the charger. The external screen on my Asus laptop would go blank, rendering the setup unusable. This issue was not application-specific and occurred consistently across different tasks. Strangely, the display would function normally as soon as the charger was removed. Despite sending the laptop in for repairs twice, the problem persisted. Each repair took several weeks, and the inconvenience of being without a functional laptop for almost six months cannot be overstated. The so-called 'repairs' did not resolve the issue, indicating a deeper flaw in the laptop's design or hardware. My repeated attempts to seek assistance from Asus’s customer support were met with inadequate solutions and empty promises. I even provided a video recording of the issue , yet the problem remained unresolved. After months of dealing with this defective product and ineffective repairs, I requested a full refund. My request was denied, which has only added to my frustration. I have lost all trust in the reliability of this laptop and the company's commitment to its customers. I can’t recommend the Asus laptop to anyone. The persistent display issues, compounded by poor customer service and refusal to offer a refund, have made this one of the worst tech purchases I’ve ever made. Save yourself the headache and look elsewhere for a reliable laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Please accept our sincere apologies for the issues you've encountered with the notebook and our support team, as well as the inconvenience caused. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2312041356-0006" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Intel Ultra Game Changer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the Asus Zenbook OLED 14" 3K Touch Laptop. The new Intel Ultra chip is a huge game-changer.
I would recommend this to a friendGood College Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my Grandson as a high school graduation gift. He has started using it for his college courses and loves it. He said it is easy to use and has everything he needs.
I would recommend this to a friendIt shipped early!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer so far. I like the 4k screen on my 2020 Zenbook better, but not many laptops come with 4k screens these days.
I would recommend this to a friendGreat laptop, great speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Everything works great, and I like all the sound settings a lot!
I would recommend this to a friendEverything is good except for the chassis
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this laptop is good EXCEPT for the fact that the chassis creaks when opening the lid. It really has me worried about the durability of this laptop with long-term usage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew F,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and include the case number "N2401010838-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Open Box item missing charger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is mostly about the open box experience. My Open Box arrived with the laptop unprotected against carton, all smudged with finger prints and a brown streak in one corner (looked like dirt). But worse, the high power and lightweight charger this laptop comes with is missing. This was a truly an "open box by previous buyer and let it go" experience. For those used to Apple Store's similar system, this is not that. Apple will send you a laptop that feels new in all senses, including packaging. The laptop I received from BB and categorized as Excellent, feels put back in a box with no attention to details, with documentation bent, broken carton tabs, etc. For a $60 discount on a $1,300 item, I expected a close to new experience. I called customer service and they told me to go to a Best Buy and ask for "a charger". That is not the issue. The missing charger is a high-end item, not any USB-C charger. Considering returning the whole thing. I have not used best buy in a long time, I am very disappointed. Not sure if the laptop works or not yet as my expirieced was ruined.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you didn't receive the AC adapter with the device. This is not the experience we want our customers to have with ASUS. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. On behalf of ASUS and the reseller, we sincerely apologize. We understand the importance of customer satisfaction, and we will do our best to ensure that this does not happen again in the future. To obtain the missing adapter we recommend contacting the place of purchase. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312041356-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Keyboard quality
Blue Screen of death
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to love this laptop. It looks beautiful, has a great screen, and when it’s working, it seems fast and powerful. Unfortunately as others have mentioned, any graphics intensive activities like running Lightroom or trying to run videos while doing other activities causes a blue screen of death after about 5-10 minutes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Paul,
We sincerely apologize for the blue screen issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312041356-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042499/
Good but problems...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using 12 days returned it. Over all it's a good computer but when I close the lid it go to sleep then open it up and start using it, it shows so much lag and not able to work some time show disk usage 100% had this couple of time and returned it. It fix automatically if you restart it but you lost all your work. Either a hardware issue or software not sure. Second display screen is as thick as whole laptop. They defiantly need to reduce the screen thickness. If you close with little force it will slam itself.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Faiza M,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2312041356-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Graphics, Keyboard quality, Processor speed
Slaps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Swapped this over my Sammy 360 3 pro 16”- The screen is better. The footprint is better. The processor is better, it has double the ram. The Arc GPU card is integrated and better. Having the IR camera is a win . The only thing you’ll miss is that the Samsung keyboard is low travel, and more clicky with the 10 key. Let’s talk about price. This has better specs than something with almost triple the price tag. Uhscuseme? Just buy it
I would recommend this to a friend
