Customer Ratings & Reviews
- Model:
- UX3405MA-PH77
- SKU:
- 6569307
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the Zenbook 14 OLED's excellent battery life, high-quality keyboard, and stunning OLED display. The impressive graphics capabilities and ample RAM also receive positive feedback. While some users note fan noise, the lightweight design is a frequently praised feature. The lack of a number pad is a minor drawback for some.
This summary was generated by AI based on customer reviews.
Battery sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was advertised as the battery lasts 15hrs+, but my unit only last 5-6hrs which is really disappointing
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2312031497-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
- Cons mentioned:Number pad
No finger print login and no number pad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No finger print login in a 2023 laptop is a deal breaker. The signature number pad I was looking forward to isn't on it either. This laptop was obviously rushed in production.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2401010838-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Excellent reviews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All of the reviews I watched for it say it’s great
I would recommend this to a friendSo Many Issues With This.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No numbpad on the touchpad on a $1300 laptop? Move the USB-C's to the left side so people can easily use a mouse and give us an SD card slot already. Stop centering the touchpad with the top of the laptop instead of centering it with the keyboard! C-mon
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Etek,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the laptop or other ASUS prodcusts, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
