Customer Ratings & Reviews
- Model:
- Q420VA-EVO.I7512
- SKU:
- 6543526
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers recognize the Zenbook 14X as a high-performing laptop with a fantastic screen quality, fast processor speed, and good battery life. Its portability, RAM, weight, and design are also appreciated. Some customers have noted that the laptop can get a little hot, has a limited number of USB ports, and the speakers could be improved. The lack of a dedicated GPU was also mentioned as a drawback.
This summary was generated by AI based on customer reviews.
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everthing is good except for the poor battery capacity.
I would recommend this to a friendAlready Needs a Replace Battery Under a Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it less than a year ago, and the Zenbook 14 only works if plugged in. The laptop was rarely used, so I have to replace the battery already-what a disappointment. I have no idea what type of battery is needed or where to purchase one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kristi A,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308019105-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Buggy wifi network adapter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi signal strength in the same locations is not as good as my 10 year old laptop. Even when the signal strength is good, I see packet loss intermittently, as well as incredibly long round trip times with the ping command. This laptop was refurbished and sold by Best Buy. I don't live in an area with a best buy store, and they said I need to take it into the store before they can do anything about it. Super frustrating to spend $900 on something that is intermittently broken.
No, I would not recommend this to a friendDO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY open box, I purchased the open box “good” for nearly $700 dollars, I took it home turned it on and neither the touch screen or the mousepad worked and it could not pick up any WIFI signal. Apparently part of the Geek Squad certification does not include being able to get past startup. Best Buy does not actually check the open box products. Please do not give them your money shop elsewhere.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Owen C,
We regret to hear that you've received a defective product, as well as the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. On behalf of ASUS and the reseller, we sincerely apologize. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We assure you that we will take the necessary steps to ensure that this does not happen again.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the purchase place, we will gladly provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306009165-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not happy with bb
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is fine, but BB drop another $100 3 weeks after my purchase. Why , dripping dripping
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear user383247,
We are sorry to hear that you missed a sale for your ASUS laptop, we recommend keeping updated with Best Buy's top deals and deal of the day for potential sales. We are happy to hear that you are pleased with your ASUS laptop as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2308019105-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Credit Card Thief
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was illegally charged to my account. Crook has been reported. Waiting for resolution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichaelD,
We do understand the inconvenience this may have caused.
Hopefully, you have resolved this issue with the seller. Should you need further assistance with the laptop or other ASUS products, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
