Customer Ratings & Reviews
- Model:
- UX8406CA-PS99T
- SKU:
- 6619038
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.9 out of 5 stars
- Display
Rating 5.0 out of 5 stars
Customers are saying
Customers appreciate the premium build quality, impressive performance, and long battery life of the Zenbook Duo. The dual-screen functionality is also praised for its seamless transitions and multitasking capabilities. While some find it heavier than expected, the positive feedback on other features outweighs this concern. Overall, the laptop receives overwhelmingly positive reviews.
This summary was generated by AI based on customer reviews.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for when you need multiple screens and are working remote
I would recommend this to a friendDuo screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really nice computer. It is definitely nice to have two screens. The only downside on this I bought one as a “open box “it was brand new completely sealed, but it turned out it was for the global market not the US market.
I would recommend this to a friendSo worth thr money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality perfect size to hall around campus. Perfect computer for my graphics work
I would recommend this to a friend- Pros mentioned:Performance
Great Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no issues with this product. Works great. Glad I bought this!!
I would recommend this to a friend Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it. Only downside is can run a bit hot when processing but given the technology and two screens not a bad trade off.
I would recommend this to a friend- Pros mentioned:Performance
awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought it for me and my daughter, the laptop is amazing, its great to have two screens to work with, so far we are happy
I would recommend this to a friend nice laptop fast and efficient for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my brother, he loves this laptop, it's fast for him and gets his work done.
I would recommend this to a friendBest mobile office EVER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best laptop for remote work. It's indispensable to me and makes it so easy to work anywhere.
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent portable with dual amazing oled screens.
I would recommend this to a friend- Pros mentioned:Performance
Best laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing, a complete game changer and I absolutely love all the capabilities
I would recommend this to a friend Nice service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful service, the manager is the best. I hope come back soon
I would recommend this to a friendFirmware - Windows11 mismatch after a few updates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this dual-screen laptop thinking it would boost my productivities when reviewing multiple documents. It worked for a few weeks, but after several arounds of firmware updates and Windows 11 updates, problems start to show up. after one month, it tells me that my files in MS Cloud storage had viruses, so it can't sync anymore. I followed recommendation to do WIN 11 repair. After 2-2.5 hours, I found out that most of my files in OneDrive in the cloud had been deleted. Searched online to find out that I can restore deleted files within 30 days. So I followed Microsoft's procedure to do restoration, but about half of my folders are empty (files were gone). Went to Bestbuy's GeekSquad desk for help. Was told that Geeksquad guys can't help with this model's problems. They recommend me to return the Asus dual screen laptop because they had seen quite a few problems (like black screen death) in this model after software updates.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KatyDad,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if about half your folders are empty. Performing a Windows Startup Repair and System Restore typically do not delete all your files. Windows Repair is only focus on fixing system files and System Restore reverts your system to the last known good configuration without affecting or deleting your data. However, if you did a clean install of Windows, these will erase all your data, including files, settings and installed program. Additionally, your data in OneDrive will not be infected by virus since these files or data are in the Cloud and OneDrive uses AI to detect ransomware attacks, unless a malicious files were uploaded.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Build quality
Physically good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blue screen the first day. So I returned it. It's physically very well built. Just don't want to take the risk.
No, I would not recommend this to a friend - Pros mentioned:Build quality
Very happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the solid construction. Ergonomic and nice looking design.
I would recommend this to a friend I’m too old for this model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was to complicated for me. Returned not because of laptop, but because of me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marcus E,
Thank you for sharing your experience with the ASUS UX8406CA laptop. We apologize that it did not meet your expectations and led to a return. We hope you have since found a laptop that better suits your needs and is easier to use.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2507020591-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Verry well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love zenbook and best buy they gave me the best pr8ce
I would recommend this to a friendSome great specs, but also some flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great design, nice and sharp displays and fast, but sadly I return the laptop. In less than a week had a blue screen and the mouse trackpad randomly stopped working properly and had to remove the keyboard and engage it again or restart, without those issues I would keep it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raulcarmo,
Thank you for sharing your experience with the ASUS UX8406CA Laptop. We're pleased to hear you liked the design and display, but we're sorry to learn about the technical issues you encountered. We understand how disappointing it can be to face system instability and trackpad malfunctions, especially within the first week of use. Your feedback is appreciated and will be shared with our product team for further review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2507020591-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't try everything yet but I love it, it's exactly what I wanted
I would recommend this to a friendalways crashing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyday at school, this laptops randomly crashes and restarts itself. I called support and they recommended updating myASUS, when that didn't work they asked to factory reset, didn't work either. Now they want me to ship it to them to repair it for god knows how long. I looked up the issue and apparently it's very common with this device. The BIOS drives are faulty by design. Even if you factory reset it, the laptop will reinstall the same broken BIOS drives. Save your money and don't buy an ASUS laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Taha F,
Thank you for sharing your experience with the ASUS UX8406CA laptop. We're truly sorry to hear about the ongoing crashing and restart issues, and we understand how disruptive this has been.
We appreciate you noting the update, reset, and repair referral. We hope you choose to send the device in, and we'll work to complete repairs promptly and return it to you as quickly as possible. Your feedback will be shared with the relevant team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2504005872-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Build quality, Processor speed
Great Productivity Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the 185H and now the 285H. This has been the best productivity machine I have ever owned. I run a medical practice and I can work in the patient's EMR on one screen while reviewing EKGs and chest x-rays on the other. It is not a gaming laptop, but I can also play a few good games on it during some down time. Fast, quiet, and built rock solid. Best laptop I have ever owned (and I've owned them all).
I would recommend this to a friend
