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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 70 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Zenbook Duo's stunning screen quality and innovative dual-screen design, praising its functionality and ease of use for both work and creative tasks. While some users noted that battery life could be improved and experienced occasional performance lags, particularly in dual-screen mode, the overall response highlights the device's impressive capabilities. The comfortable keyboard and ample RAM also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 70 reviews
  • Pros mentioned:
    Keyboard, Screen size

    Rated 4 out of 5 stars

    Quick Review of Zenbook Duo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product concept, with the dual screens it will replace an older desktop as well as being easily portable. I like the configuration and the ease of moving the keyboard on and off. My dissapointment in the first few weeks of use has been that the keyboard, when it's on it's own doesn't have backlighting on the keys (perhaps I haven't found how to make that happen yet), like it has when the keyboard is directly attached.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    The laptop of laptops!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dual screens is a game changer. AMAZING SPECS. You will not be disapointed with this one. Having a place to store the removable keyboard is super helpful. I did think that the built in stand would get in the say and make the laptop uneaven but it sits flat on surcaces and the angles so far are great. I do with the screen would flip all the way around but so far it has not been an issue. Specs are great for what I need. This was my 2nd choice on the dual screen laptops but it should have been my 1st. I returned the other option due to issues and this one has not let me down.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Nice Design Idea , Mediocre Delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the concept but it needs more refining. Minor Issues: I ordered my unit Ultra 9 with 1 terabyte SSD. My didnt come with a sleeve as some advertisers show. Also, the add shows getting a high end Backpack called the Vigour not the generic lower end backpack you get. Major issues: The laptop overheats using it on your lap as a laptop. This makes it very hot and uncomfortable to use this way. The Asus Pen 2 is terrible to use and just a gimmick. Nothing as good as a Surface Pen or Apple Pencil. Batter life is Mediocre. I may return and wait to see if they improve the design and feature and use Qualcomm Snapdragon ARC CPU to improve the heating issue and battery life.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear David A,

      Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The problems you've experienced were not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the overheating and battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405013808-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1015064/
      https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Two Screens, Zero Regrets (Unless Your Back Does)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After actually using the ASUS Zenbook DUO for a bit, the dual OLED screens really blew me away. Seriously, everything just pops – colors are so rich and the brightness is surprisingly good, even when I was working near a window. Having that second screen? Honestly, it felt like a game-changer for juggling tasks. I could have my notes open on one while I typed on the other, or even watch a video while browsing – super convenient. It definitely felt powerful enough for everything I threw at it too, no lag or slowdowns. The only real downside I kept noticing was the weight. It's noticeably heavier than my usual laptop, and lugging it around all day definitely made my shoulder ache a bit. So, while the dual screens and power are fantastic, be prepared for a bit of extra heft in your bag.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard, Screen size

    Rated 5 out of 5 stars

    Amazing piece of Technology and Device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing piece of technology. Helps with my 2 screens on a single device and has a keyboard which can be taken out. Performance , ease all good. Nowadays most of us need two screens and I felt it is the best to buy this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mismatched firmware and Windows 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the first 2 weeks, this was the best laptop that ever used. After some updates, the problems starting to appear, to the extent that its 2nd screen doesn’t work anymore. Calling ASUS tech support didn’t solve the problem. The Tech Rep asked me to return it and try another unit. I decided to just return it. Hopefully, they will debug the product and come up with a new model soon.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Woah... Can't live without it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew I needed another screen . Now I can't live without it. I love this device. Do I wish it had better battery life and boot up? Yes but the functionality blows everything else our of the water and makes up for other flaws.. One thing I hate; I wish the keyboard would recharge while attached to the device and I wish Back lighting for the keyboard would stay on... It's dumb..you have to charge the keyboard separately... Why ? Idk..but that's a pain and an extra step.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Very functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ability to look at multiple documents on two screens. I use this laptop for work. The double screens makes switching between documents so much easier. I love everything about this computer it's my third Asus... Definitely recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    nice dual screen laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still a little early but during my time with the laptop so far I am impressed, battery life is good, depending on brightness, wifi...but watching hulu on about med-low brightness with 1 screen on I get about 5-7 hrs of battery life with my battery set to 80% and havent messed with 2nd screen much but except like 4-5 hrs on that with 2 oled 120hz, that is not bad included: laptop, back-back, pen and a wodden thingy to lift laptop up, no-sleeve

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing , so light , speed great , it arrived before the date set up

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Delivers as promised

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is one of the best laptops I've ever had. I am used to work with two screens and this allows me to do that while I'm moving. The only bad thing for me is that they don't do 15 or 16 inch (make sense for the extra weight). Overall, amazing device.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied so far. Great screens, great battery life. The thunderbolt/charging ports are a bit loose but the work fine. I have used every mode for a real world scenario so far. I never thought I would ever use the sharing screen mode, and I have use it for this reason one time in one month of use. I have not had any issue with the detachable keyboard. Working perfectly so far!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent laptop, many features!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and super convenient! I've used it for video editing and light music production. It's powerful and the dual screen is great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow boot from hybernation ruins a great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to absolutely love this device. When this device works, its the best multitasking work/ study device I've ever used. But I cant, purely due to the lag during startup. Almost certainly has to do with how the my asus app interacts with drivers. There is noticeable frame drops, like 15fps during the first minute of re-connection / startup. The APP is the only thing that interacts with Framerate settings, and other startup tasks that leads me to diagnose it as the problem. One other possibility is drivers dealing with dual screens. Lookup forum discussions and multiple people dealing with this issue. In most cases, a clean boot will result in a quick boot. The main issue seems to be with the hibernation and agressive sleep that the device employs. I'm personally willing to deal with it due to how great the other elements of the device are, but I recognize most others will find this unacceptable. Frankly embarrassing to share how cool the device is if it lags when you're showing it off.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Apac,

      We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To further investigate the problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405013808-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Asus continues to impress me, speed with versatility. I had bought the top of the line Asus from Best buy back in 2016 and even to now that laptop still holds its own. But it was time to upgrade to a state of the art masterpiece and that is what I call the Asus Zenbook duo after every time I use it. I continue to find new features and am taking full advantage of its multitasking capabilities and abilities to link to screens easily. I am very satisfied with this purchase and still an Asus advocate since 2016.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little laggy at times. But if you’re looking for something to multi task on and has AMAZING picture quality, look no further.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Overall great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Design. The second screen is very useful. Still not used to have the charging port on the left side though.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    ASUS DUO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dual screen laptop. Does every thing i need and more.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    asus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product very high quality and presentation easy to use touch screen works perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game Changer Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The ASUS Zenbook DUO is nothing short of a game-changer! The dual 14” 3K OLED touchscreens are a dream come true for multitasking. I’m blown away by the vibrant colors and crisp detail. The Intel Core Ultra 9 processor, paired with 32GB of memory, handles everything from complex data analysis to video editing with ease. The Intel Arc Graphics deliver stunning visuals, making it perfect for both work and play. The 1TB SSD ensures I never run out of space, and the Inkwell Gray finish gives it a sleek, modern look. If you’re looking for a powerful and stylish laptop, this is it!"

    I would recommend this to a friend
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